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Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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What is engagement, and why does it matter? Join our podcast series to hear from experts across government, nonprofits, and academia as they share stories, tips, and best practices. Get inspired and discover how geography and GIS can be used to gather feedback, involve stakeholders, and drive sustained collaboration and engagement in the communities we serve.
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Tue Gutes und rede darüber. Prominente sprechen über ihr gesellschaftliches Engagement. Prägnante Ansichten, relevante Informationen, leicht und locker präsentiert - das alles bietet der Podcast von misereor „Mit Menschen". Radio- und TV-Moderator Jan Malte Andresen, Hörerinnen und Hörern von WDR 2 bestens bekannt, spricht in den jeweils etwa 45-minütigen Beiträgen mit prominenten Gästen zu aktuellen Themen der Gesellschaft. Dabei ist der Blick über den Tellerrand - und damit auch zu Mensche ...
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How do the world’s biggest sports, teams and advertisers engage fans? And what are the secrets to monetizing the world’s most in-demand audiences? The Fan Engagement Podcast, by Genius Sports, brings you in-depth conversations with the smartest minds in sports marketing. Our host, award-winning journalist Megan Cain, quizzes senior leaders from brands, rights holders, betting companies, broadcasters and more to bring you actionable insights on fan engagement.
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Join us at the intersection of artistry and engagement! Life Coach and Singer Songwriter Daniel Mandel interviews artists and creative folks to shine a light on the importance of authentic self-expression and engagement. Daniel's purpose is to stimulate curiosity that will lead to play so that we each get to live our most meaningful adventure! I am a Creativity Coach and I’m the chief encouragement officer! I work with people as creators and artists to generate change through curiosity and i ...
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I’m Dr. Timothy Hatcher. My wife Lynley and I have served with Wycliffe Bible Translators for 25 years. Working in Bible translation globally, we have discovered tools that leaders can use to help their people connect with the Bible. This podcast explores insights from our experience and research in the topic of Scripture Engagement.
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The Member Engagement show is the podcast for anyone tasked with boosting retention, gaining new members, and deepening member engagement for associations and organizations. Guests share expert advice on the many facets of building and providing ongoing value to association members. You’ll come away from each episode with strategies proven to transform your organization.
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Digital Engagement

Digital Engagement

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Digital Engagement podcasts from LivePerson will help you stay up-to-date with the latest trends in the digital engagement space while showing you how to drive tangible business value and create meaningful connections with your customers.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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Take learner engagement to the next level with the latest in research and applications for students at all ages, levels, and environments. In this podcast, we talk with leaders in the field of learner engagement research and application to bring you advice for how to increase learner engagement to improve student outcomes.
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Prepare to be captivated as "50 Shades of Engagement" peels back the layers of relationships, exposing the vulnerabilities, joys, and complexities that lie within every real relationship. Get ready for an emotional and enlightening journey that will leave you pondering the depths of the human experience, and the true meaning of engagement.
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Welcome to Brewing Engagement, the podcast that delves deep into the world of workplace culture, employee engagement, and corporate communication. Join us as we explore practical strategies, share expert insights, and discuss industry trends aimed at fostering a more connected and engaged workforce. Each episode features engaging conversations with industry leaders, HR professionals, and experts in employee engagement. Whether you’re a manager looking to improve team dynamics, an HR professi ...
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NDM Public Engagement

Oxford University

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The NDM recognises that public engagement is vital in order to educate, inform and build a relationship with the community. Our scientists are actively engaging in open discussion, and meeting people to debate, listen and learn.
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Engagement Express is a podcast series for HR, engagement and communication professionals. Hosted by Kate Isichei, this podcast provides inspiration and tips on how to build and increase engagement in your organisations. Kate is a global employee engagement and communications professional with over 20 years experience of working in multi national organisations. She has worked in senior roles for AON, Medtronic, Sage, Infosys and other blue chip companies. Her passion for engagement has led h ...
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Once upon a time in the digital expanse, there was a gathering of minds so vibrant and electric it could only be described as The Quest for Epic Engagement. Picture this, my friend: an enchanting corner of the internet where the air crackles with creativity, and the voices of the most innovative coaches and creatives share their unique secrets for captivating audiences. This isn't just any podcast, grasshoppers. It's a veritable roundtable where each guest brings their own flavorful ingredie ...
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Samen werken aan een betere wereld is eenvoudiger vanuit een werkklimaat dat inspireert, ontwikkelt en engageert. Met dat doel hebben we de 4 principes van Art of Engagement geformuleerd: Draag bij aan het grotere geheel, Toon moed in duidelijke keuzes, Wees transparant en duidelijk, Luister en geef ruimte voor groei. De 4 principes beschrijven hoe je zelf kunt bijdragen aan een open en betrokken organisatie. In deze podcast-serie spreekt Talitha Muusse met interessante gasten over The Art O ...
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Author Joi-Marie McKenzie kicks off season one of The Engagement Game podcast in celebration of the paperback edition hitting shelves. In six episodes, Joi-Marie delves even deeper into the books' themes, tapping experts, friends and strangers to join her. Pick up a copy of The Engagement Game now in paperback and hardcover wherever books are sold.
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Insights and trends relevant to stakeholder storytelling, branding, video production, photography, content marketing and edutainment hosted by the award-winning creative team at The Art of Storytelling Inc. Your story. Our mission. Visit AOS to learn more: https://www.theartofstorytelling.com
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Welcome to the Rules of Engagement Podcast, the podcast dedicated to political engagement brought to you from Voting Counts! Voting Counts is a simple, unbiased political resource that helps you make informed decisions when voting. Visit our website: www.votingcounts.org.uk Follow us on twitter: @VotingCountsUK
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It is my great pleasure to publish this weekly podcast that supplements my book "Hacking Engagement". Listen and get creative ideas on how to engage students tomorrow! Please visit my website: http://jamesalansturtevant.com/ And...for a cornucopia of teacher empowerment resources, visit: http://hacklearning.org/
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Insights is an original series from Emplify that explores extraordinary advances in people performance and business outcomes through workplace science and...well, insights. You’ll learn from Emplify CEO and Co-Founder Santiago Jaramillo as he discusses culture and engagement - and takes a deep dive into the specific questions that are top of mind for people-first leaders. Nicole MacLean, Director of Relationship Marketing at Emplify, will be your guide as we learn from Santiago on how to bre ...
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Changemaking work is tough. Sometimes it feels like all the odds are against you and it's a constant upward battle. Onions Talk is here to support you. Be inspired, be touched, be motivated. This podcast keeps you going when times are tough and we crystallise learning that you can apply on your impact work to save you unnecessary struggles. The #Changemakers series interviews various people who are working on the ground to create change. The #conversations series open up difficult but import ...
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Generate more gifts with less money and reduced resources with Engagement Fundraising. Join Greg Warner as he cuts through the noisy and confusing echo chamber of fundraising philosophies to help you become more efficient and effective generating more major and legacy gifts. Presented by MarketSmart, LLC. Learn more at www.imarketsmart.com.
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Two seasoned sales leaders from the FinTech space, Jeff Underwood and Kord Stockwell, dive into the topic of authentic engagement and how it applies to all of the relationships in your life, and especially those you lead professionally. In this digital age where most leaders bark orders through email, we're interested in bringing REAL engagement back to the table. We hope you enjoy the interaction!
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Outback Talks: The Employee Engagement Podcast

HR Podcast by Outback Team Building & Training

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Outback Talks: The Employee Engagement Podcast is a monthly audio resource for HR and business professionals who are interested in building better corporate teams. Each podcast features an interview with an expert, to bring you practical tips and tricks you can use around the office, at your next team building event, or your upcoming training seminar. Learn more at http://www.outbackteambuilding.com
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Guest: Pauline McNulty: Principal and co-founder of Playfilled. Pauline is the Principal and co-founder of Playfilled, and knows what it’s like to navigate disruption and change whilst balancing people’s needs with meeting targets with her executive-level leadership experience spanning transformational change, risk and assurance. Pauline co-founded…
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In this episode, Dr. Michelli reflects on a profound insight from leadership guru Brian Tracy, emphasizing the importance of setting peace of mind as a primary goal in both life and business. Dr. Michelli explores how consumer skepticism often stems from companies failing to deliver on overambitious promises, highlighting the necessity for business…
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Join Krishna Chaitanya and Kaustuv Dwivedi as they highlight apps that have excelled in customer engagement using cutting-edge user engagement tools. Krishna shares insights from his experience as a Customer Success Expert at Upshot.ai, discussing how these apps boosted their organic engagement to new heights.…
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As CEO and Founder of The Knowing Agency, Christene Marie empowers executives and organizations to position their personal and corporate brands authentically and establish an emotional connection with their target audience at every touch point of the customer journey. Christene’s proprietary Knowing Process accentuates empathy-driven branding and m…
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Marcus Mellor is Head of Commercial at Burnley Football Club, who play in the English Football League (EFL) Championship. One of England’s oldest football clubs, Burnley FC recently became the subject of U.S. investment, with a star-studded roster of investors including JJ and Kealia Watt and popular YouTube collective, Dude Perfect. Burnley FC is …
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During my pilgrimage in Wales, Fr. Andrew met the remarkable Tad (Father) Deiniol, pastor of All Saints of Wales Orthodox Church in Blaenau Ffestiniog and the only Welsh-speaking Orthodox priest in the country.During our interview, he told Fr. Andrew the story of how he became an Orthodox Christian and also many details of Orthodox saints of Wales,…
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Essen mit Verantwortung Er war Sternekoch, Restaurant-Tester, Fernsehkoch, schreibt Kochbücher und diskutiert im eigenen Podcast die politische Lage. Christian Rach hat jede Menge zu erzählen! In dieser Folge trifft er auf Markus Wolter, der bei Misereor Projekte und Themen in den Bereichen Biodiversität, nachhaltige Landwirtschaft und Welternährun…
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Engage with us via Text Message! My guest is Writer and Storyteller Dougie Strang. We discuss his new book The Bone Cave (A Journey Through Myth and Memory). Dougie has wonderfully captured an amazing camping adventure incorporating place names and ideas from Scottish folklore and at the same time shared his love and kindness seamlessly with ecolog…
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Guest: Alex Edmans: Author of ‘May Contain Lies’. Alex Edmans is Professor of Finance at London Business School. Alex has a PhD from MIT as a Fulbright Scholar, and was previously a tenured professor at Wharton and an investment banker at Morgan Stanley. Alex has spoken at the World Economic Forum in Davos, testified in the UK Parliament, and given…
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In this episode, Dr. Michelli addresses the critical issue of why employees leave their jobs, particularly in customer service roles. A significant story shared by a customer experience professional illustrates the problem: a lack of authority to resolve customer issues effectively led to her resignation. This scenario underscores the vital need fo…
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Rick Krebs, CPA (aka the M&A Cowboy), is the co-founder of the EPI Utah Chapter of Exit Planners, the first group of its kind in Utah. Nominated as the Exit Planning Institute’s Member of the Year for 2023, he is also the founder of Business Sales Group, an M&A firm in Heber City, UT, and has been selling companies for 14 years. Rick authored "Sell…
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Rowan Williams, former Archbishop of Canterbury and head of the Anglican communion, sits down with Fr. Andrew at Ss. Theodore and Teilo Orthodox Church in Cardiff, Wales, to discuss his 60-year relationship with the Orthodox Church, including major figures such as Metr. Kallistos Ware and Archim. Barnabas (Burton). He also gives some pointers for p…
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Special Guest: Dan Tocchini: Change Agent, Catalyst, Consultant, Coach Dan Tocchini has been helping leaders bring some more magic onto their teams for over 35 years. He has worked with executive teams from Interstate Batteries and ESPN, to Smarty Pants Vitamins and Impulse Space, as well as with non-profits like Homeboy Industries and Defy Venture…
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Guest: Christina Lewis: Gender Equity ERG Lead/Head of Global Rider Experience, Deliveroo Christina leads Deliveroo's Gender Equity Employee Resource Group alongside her role as Head Of Global Rider Experience. In her ERG role, Christina spearheaded the first woman-focused mentoring scheme, as well as introducing accelerate, Deliveroo's programme f…
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Engage with us via Text Message! My guest is Coach and Facilitator Polly Chandler. Polly is also an explorer of various art forms including creating mandala's on the beach! Polly describes her lifelong relationship with the natural world and how her life has been enriched by her discovery of the many ways she can express herself with creativity. To…
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In this episode, Dr. Michelli delves into the pervasive presence of marketing messages in our daily lives and how businesses can transform their communication from ordinary to extraordinary. Drawing inspiration from Saatchi & Saatchi's concept of "Lovemarks" introduced in Kevin Roberts' book "Lovemarks—The Future Beyond Brands," this discussion foc…
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Meet Andrew, an experienced Instructional Designer with a proven track record in the e-learning industry, adept at designing comprehensive training programs, conducting thorough training needs analyses, and managing learning systems effectively. Leveraging his strong business development acumen, he excels in creating impactful learning experiences …
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Guest: Kim Ades: Founder of Mind Coaching Kim Ades is the Founder of Frame of Mind Coaching™️. Recognized as a pioneer in the field of leadership coaching and thought mastery, Kim uses her unique philosophy and quirky coaching style to help leaders shift their thinking to achieve extraordinary results. Author, speaker, entrepreneur, coach, and mom …
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Julie Delong is the Owner and Accountant at Backyard Bookkeeper. With extensive expertise in QuickBooks, she specializes in QuickBooks cleanup and customization, account reconciliation, and developing efficient bookkeeping systems across diverse business environments. Additionally, Julie is a dedicated business mentor and investor. Check out our ch…
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Our guest this episode is Heather McNair, CEO of Cloud Generation. Heather has had a long career working on association communities and credentialing programs. Heather also shares how Higher Logic Thrive Credentialing can help associations administer their certification, certificate, and credential programs. In one example. Heather shares how an as…
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Join Krishna Chaitanya, CX Expert at Upshot.ai, and Kaustuv Dwivedi, as they explore the effective and ineffective uses of user engagement tools. Learn about different professionals' expectations, success stories, and common pitfalls. Whether you're a developer, marketer, or product manager, gain valuable insights to help you maximize your app's po…
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In this expanded episode, Dr. Michelli interviews Bill Tierney, the Vice President of Customer Experience and Digital Experience at Southwest Airlines. Their conversation delves into Bill's customer-centric journey and how his foundational roles within the company shaped his approach to customer experience excellence. Starting from his early days i…
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Special Guest: May Holloway May is an award-winning and transformational Internal Communications leader with a proven track record of consistently exceeding stakeholder expectations and organisational objectives. In three years at the British Transport Police she transformed Internal Comms and delivered measurable change. Recognised as an inspirati…
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In this episode, Dr Michelli explores the profound impact of recognition on employee engagement and customer satisfaction, as illuminated in "The Carrot Principle" by Adrian Gostick and Chester Elton. Research shows that companies with robust recognition practices see significantly higher returns on equity and better performance metrics across empl…
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Meet Holly Stokes, an expert in personal development and business coaching dedicated to helping individuals overcome mental blocks and achieve their goals. With a psychology degree from Portland State University and experience working with at-risk youth since 1994, Holly is a certified Master NLP Practitioner and Hypnotherapist. She specializes in …
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Engage with us via Text Message! My guest for this Encouragement Session of the Creative Engagement podcast is Tom Purtill. It is easiest for me to encourage songwriters being a songwriter myself. Tom brings a real sense of openness to collaboration. We met in the context of a gathering where we were both performing original songs and I invited Tom…
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Matthew Namee, Executive Director of the Orthodox Studies Institutes, shares a new study tracking the disturbing reality of the major deficit in Orthodox clergy being ordained in the United States. How did we get here? What are the contributing factors? How do the Orthodox compare against non-Orthodox churches? What are the ramifications of the sho…
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In this episode, Dr. Joseph Michelli examines Starbucks’ recent challenges and strategic responses under CEO Laxman Narasimhan's leadership. Despite facing its first negative financial performance since 2020 due to budget-conscious consumers, severe U.S. weather, competition in China, and other global economic volatilities, Starbucks continues to a…
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Nick Jonsson's narrative is a compelling tale of success, adversity, and authentic triumph. Initially driven by societal expectations and a desire to meet external standards of success, Nick led major international firms before facing a period of profound adversity. He confronted personal and professional crises, including executive loneliness, add…
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Guest: James Lawrence: CEO of Happy Companies James Lawrence is a seasoned tech executive and serial entrepreneur with a passion for cultivating great workplaces and empowering people. At 48, he’s the co-founder and CEO of Happy Companies, a startup that uses technology to revolutionize the way organizations encourage improved communication, collab…
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In this insightful episode, join us for a fun discussion on the University of Delaware's innovative 10-Day Accessibility Challenges designed to provide educators with the knowledge and skills to create inclusive and accessible learning experiences for all students. We are joined by Jamie Summerfield, Educational Technology Consultant, and Molly Tho…
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In this episode, Dr. Michelli explores the art and science of stakeholder management, inspired by research for an upcoming 2025 book release. The podcast presents a quote from Mother Teresa, setting the tone for discussing collaborative success among diverse stakeholders. Listeners are introduced to several analytical frameworks that aid in underst…
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#DuUndIchFürDemokratie Unsere Demokratie ist in Gefahr. Das sagt die Journalistin, Moderatorin und Produzentin Bettina Böttinger und handelt: Gemeinsam mit anderen Prominenten rief die die Aktion #DuUndIchFürDemokratie ins Leben. Das Ziel: die Demokratie schützen und unterstützen, denn sie ist unser höchstes Gut. In Zeiten, in denen sich manche ent…
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Engage with us via Text Message! My guest host this episode is a longtime friend, Artist, Coach and Instructional Designer Melissa Padgett. Melissa suggested that she would be interested in interviewing me and after some initial resistance I viewed this as another example of innovation. Melissa explores a variety of art forms and is a deeply curiou…
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Meet Russell Harvey, "The Resilience Coach," a dynamic and engaging Leadership Coach and Facilitator, Public Speaker, Managing Director, NED, Podcaster, and Radio Host. With over 20 years of experience in Learning, Leadership, and Organizational Development, Russell has specialized in Resilience and VUCA for the past 18 years. He is passionate abou…
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Our guest this episode is Higher Logic's Chief Technology Officer, Conor Sibley, who has spent three decades at influential companies designing and managing Internet scale platforms. He has intimate knowledge of emerging technologies and is part of the team leading the development of Higher Logic’s own AI toolset. We talk about the ways AI applicat…
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