Stories, experiences and advice from people who've started and scaled a food or drink business.
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The Modern Hotelier - Interviews with Hoteliers and Experts in Travel, Hospitality, Events & Food & Beverage
David Millili & Steve Carran
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
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BBC Good Food Show Summer - 15th - 18th June 2023 - NEC Birmingham - Show Interviews
Immediate Live 2023
The BBC Good Food Show will be back from the 15-18 June for an unmissable summer show, alongside BBC Gardeners’ World Live. The show will be packed full of chefs and experts sharing their culinary skills and cooking live on stage in our Big Kitchen! The star-studded line-up includes James Martin, Nadiya Hussain, Michel Roux, Ainsley Harriott, The Hairy Bikers and many more. If this is not enough to tempt you, we will also have plenty of inspirational products for you to taste and buy perfect ...
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#125: The Value of Human Resources in Hospitality | with Alissa Partee
40:59
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40:59
Welcome to The Modern Hotelier, where hospitality meets innovation! In this episode, Steve Carran and David Millili sit down with Alissa Partee, Chief People Officer at Restaurant Technologies. Alissa brings over 15 years of HR expertise, sharing her journey from small-town Minnesota to leading people-first initiatives at an award-winning company. …
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Vybey - an adventure in nutrition, nootropics and social purpose
22:39
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22:39
Vybey founder Gordon Belch shares his journey in sports nutrition and functional brain health. Discover how they transitioned from a 'failed' drink concept to a successful meal-replacement brand, expanding from Australia to Europe.De către Froghop
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#124: Helping Hoteliers Monetize the Full 24 Experience | with Richard Valtr
36:20
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36:20
How is technology transforming the guest experience in hospitality today? In today's episode, hosts David Millili and Steve Carran sit down with visionary entrepreneur and founder of Mews, Richard Valtr. Dive into an inspiring conversation about transforming the guest experience, leveraging technology, and reimagining what it means to create memora…
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#123: Dark Tourism, Spirit Airlines Bankruptcy, & Cleveland Brown's Opening Hotel | Hospitality Hot Topics
15:54
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15:54
In this episode, hosts David Mililli, Steve Carran, and guest host Jacqueline Nunley discuss key hospitality industry trends and events from November. They explore the growing popularity of dark tourism and skillcations expected by 2025, Spirit Airlines filing for bankruptcy, and record-setting Thanksgiving travel numbers. Additionally, they delve …
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#122: Sustainability & Innovation for Hotel Mattresses | with Andrea Piana
26:25
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26:25
What can a 440-year-old company teach us about sustainable innovation in the modern world? In this episode, hosts David Millili and Steve Carran sit down with Andrea Piana, CEO of Piana Technology, to explore the fascinating journey of a 440-year-old company at the forefront of sustainable innovation. Discover how Piana's groundbreaking Renovo Matt…
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Presto Coffee - innovation, sustainability and great taste
33:55
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33:55
James Hagerty founded Presto Coffee with the belief that coffee drinkers shouldn’t have to choose between great taste, sustainability or accessibility.De către Froghop
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#121: Looking for REAL Innovation in Hospitality with Bashar Wali & Eric Jafari
34:17
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34:17
In a world where traditional hotel experiences are becoming obsolete, how can the hospitality industry transform from merely providing a place to stay into a platform for genuine human connection and personal transformation? In this episode, Steve Carran speaks with Bashar Wali and Eric Jafari as they challenge the status quo of hotel innovation. M…
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#120: Pelican CEO JC Curleigh & Brad Steward on Turning Moments into Momentum in Independent Hotels
32:18
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32:18
In this episode, Steve and David speak with Brad Steward from Caravan Outpost and JC Curleigh, CEO of Pelican Products, as they share their insights on building momentum through impactful moments in their respective industries. Brad Steward discusses his transition from the action sports business to hospitality, highlighting the creation and unique…
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#119: Hotel Tech Challenges and Opportunities | with Jeff Kessinger
18:03
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18:03
In this episode, David and Steve interview Jeff Kessinger, Vice President of Sales at Jonas Hospitality, who shares his journey from being a night auditor to becoming a 20-year veteran in hotel technology sales. Jeff dives into pressing industry challenges like labor shortages, technology overload, and fragmented systems, while exploring solutions …
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#118: Optimizing Hotel Operations with Predictive Technology | with Katherine Grass
10:51
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10:51
This episode features an engaging conversation with Katherine Grass, CEO of Optii. Discover how technology, AI, and data-driven solutions are revolutionizing hotel operations, improving efficiency, and enhancing the guest experience. Katherine discusses her journey into hospitality technology and how AI is transforming hotel operations, particularl…
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#117: Streamlining Sales & Management for Hotel Group Bookings, Meetings & Events | with Joonas Ahola
16:04
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16:04
In this episode, hosts Steve Carran and David Millili sit down with Joonas Ahola, founder of Meeting Package. Having started his entrepreneurial journey at age 16 with an event agency, Ahola discusses how his frustration with the RFP process led him to create Meeting Package, a comprehensive CRS platform for groups, meetings, and events sales. He s…
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#116: Protecting Hotel Staff: Panic Button Technology | with Ryan Heideman
4:41
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4:41
This episode features Ryan Heideman, Vice President of Sales at React Mobile, as he joins hosts Steve Carran and David Millili to discuss the latest innovations in hotel safety technology. Ryan shares his journey into the hospitality tech space and provides an in-depth look at how React Mobile is leading the way in workplace safety for hotels. In t…
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#115: Optimizing Hotel Websites to Convert Direct Bookings | with Pablo Revale & Rodrigo Perez Garofalo
22:00
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22:00
In this episode, host Steve Carran speaks with Pablo Revale, CEO of Zerf, and Rodrigo Perez Garofalo, CPO of Zerf, live from the floor of The Hospitality Show. Zerf is a tech company helping hotels recover lost revenue by securing more direct bookings through website optimization, testing, and data-driven solutions. Pablo and Rodrigo discuss their …
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#114: Improving Grab & Go Retail for Hotels | with Adam Smock
10:21
10:21
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10:21
In this episode, hosts Steve Carran and David Millili sit down with Adam Smock from Impulsify, a retail technology company revolutionizing hotel grab-and-go markets. A former hotelier with over 20 years of experience, Smock discusses how Impulsify helps properties maximize their retail spaces through custom technology solutions, data analytics, and…
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#113: Seamless Hotel Software Integrations & Scalability | with Josh Graham
15:25
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15:25
Join hosts Steve Carran and David Millili as they interview Josh Graham, Head of Market Development at Cloudbeds, on the trade show floor of The Hospitality Show in San Antonio. In this insightful episode, Graham discusses Cloudbeds' evolution from serving small properties to accommodating larger hotels, their innovative approach to integrations, a…
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#112: Procurement & Supply Chain Management for Hotels | with Walt Sheffler
9:45
9:45
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9:45
Join hosts Steve Carran and David Millili on the trade show floor for an insightful conversation with Walt Sheffler, CEO of Avendra, a leading professional procurement services company in the hospitality industry. In this episode, Walt shares his journey from Penn State accounting major to hospitality industry leader, revealing how a shortage of ac…
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#111: Reducing Hotel Chargebacks & Payment Fraud | with Theresa Ellsworth
7:56
7:56
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7:56
In this episode, hosts Steve Carran and David Millili speak with Theresa Ellsworth from Sertifi at the Hospitality Show. Theresa, a hospitality technology veteran, discusses the growing challenge of credit card fraud and chargebacks in the hotel industry. She shares valuable insights on preventing criminal fraud, handling friendly fraud, and implem…
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#110: Earned Wage Access: Revolutionizing Employee Compensation | with Tate Hackert
42:07
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42:07
In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Tate Hackert, founder and president of ZayZoon, to discuss earned wage access and financial empowerment in the hospitality industry. Hackert shares his entrepreneurial journey from small-town beginnings to revolutionizing employee pay access, along with insig…
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#109: Navigating Growth and Strategy in Hospitality | with Benjamin Rafter
30:26
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30:26
How is Springboard addressing the housing affordability crisis for hospitality workers in expensive markets? Join hosts David Millili and Steve Carran as they sit down with Benjamin Rafter, President and CEO of Springboard Hospitality, for an insightful discussion about the intersection of technology and hospitality. With a unique background spanni…
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#108: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 3
30:35
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30:35
Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear fro…
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#107: Hurricane Milton, Jose Andres Hotel Brand, Top Business Destinations, & Retaining Hoteliers | Hospitality Hot Topics
16:30
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16:30
In this episode, hosts David and Steve speak with Judy Chen from Hyatt Hotels Corporation, who shares her expertise on topics ranging from disaster response in the hotel industry to labor retention strategies and major sporting events' impact on hospitality markets. Key Topics: The hospitality industry's response to Hurricane Milton, highlighting h…
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#106: Taking Indie Hotels from Good to Great | with Mandy Murry
19:02
19:02
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19:02
What valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence? On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 O…
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#105: Enabling Hotels to Take Control of Their Distribution & Personalize the Guest Journey | with Eric Lutz
16:25
16:25
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16:25
In today's episode, hosts David Millili and Steve Carran sit down with Eric Lutz, CEO of Olive. A California native who started his career as an overnight front desk agent, Lutz shares his journey from hospitality operations to founding a hotel technology company. The conversation explores how Olive's personalization platform is helping hotels impr…
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#104: Streamlining Live Music & Entertainment Booking for Hotels | with Mir Hwang
16:09
16:09
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16:09
Want to know how a former touring musician is disrupting the way hotels book live entertainment? In today's episode, hosts David Millili and Steve Carran sit down with Mir Hwang, CEO of GigFinesse - a groundbreaking platform revolutionizing how hotels book live entertainment. Hwang shares his fascinating journey from touring session drummer to tech…
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#103: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 2
21:40
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21:40
Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear fro…
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#102: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 1
26:10
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26:10
Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode we hear from…
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Vital Drinks - functional drinks, funding and fast growth
29:21
29:21
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29:21
How do you build a business with maximum impact on health and minimum impact on the environment? Hear from Al Duffield of Vital Drinks to find out.De către Froghop
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#101: How to Recover Revenue from Online Travel Agencies | with Janet Ferrer
36:23
36:23
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36:23
If you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia. Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of F…
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#100: Behind the Culinary Experience at Kalahari Resorts | with Chef Nicholas Shaw
24:04
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24:04
What does it take to lead the culinary team at one of America’s largest indoor waterpark resorts and how do you balance tradition and innovation in an ever-evolving culinary landscape? Join hosts David Millili and Steve Carran, as they dive into the culinary world of Kalahari Resorts with Chef Nick Shaw. Discover the journey from a small-town upbri…
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#99: Recycling Soap and Saving Lives with Clean the World CEO & President Shawn Seipler
52:08
52:08
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52:08
Have you ever wondered what happens to the barely-used soap bars and tiny shampoo bottles left behind in hotel rooms? In this episode, hosts David Millili and Steve Carran engage with Shawn Seipler, CEO of Clean the World, to explore how his organization is making a significant impact on global sustainability and hygiene through the hospitality ind…
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Good food, good business: All about organic with Charles Redfern
42:26
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42:26
Charles Redfern, founder of Realfoods by Organico, is stocked by Ocado, Amazon, Whole Foods etc. Hear his views on regenerative, hyper-processed, B Corp & more.De către Froghop
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#98: Better Battery Solutions for Hospitality | with Michelle Potorski
32:10
32:10
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32:10
Join hosts David Millili and Steve Carran as they welcome Michelle Potorski, VP and General Manager of Duracell Professional. The discussion dives into Michelle's career journey, including her early days with Duracell and her return to the company after stints at Gillette, Proctor & Gamble, and CVS Health. The main focus is on the role of batteries…
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#97: Worker Burnout, Housekeeper Strike, World's Top 50 Hotels, Oyo Buys Motel 6 | Hospitality Hot Topics
12:51
12:51
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12:51
Join hosts Steve Carran and David Millili for the latest episode of The Modern Hotelier featuring special guest Bruce Jordan, the Managing Partner of Hotel Guest Management. This monthly show dives deep into the hottest topics in the hospitality industry. In this September edition of Hospitality Hot Topics, our expert panel discusses: The recent ac…
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#96: Improving Team Communication & Removing Language Barriers in Hospitality | with Derek Pando
34:42
34:42
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34:42
How is Relay's technology improving cross-departmental communication in hotels? In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry. Derek shares insights f…
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#95: Delivering Inspiring Experiences in Iconic Places | with David Barry, President of Pursuit
45:30
45:30
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45:30
How has David Barry's journey from a ski instructor to President of Pursuit Collection shaped his approach to leadership in the hospitality industry? In this engaging episode, hosts David Millili and Steve Carran sit down with David Barry, President of Pursuit Collection. Barry shares his unique journey from ski instructor to hospitality leader, of…
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What's happening in craft cocktails
30:39
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30:39
A Bar Above's Chris Tunstall is a self-confessed 'cocktail nerd'. Hear about the flavours, formats, techniques and trends in the US craft cocktail scene.De către Froghop
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#94: Paws Up Resort, Glamping, and Authentic Outdoor Experiences | with Steve Hurst
33:30
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33:30
Curious about the intersection of luxury and wilderness? Ever wondered how a 37,000-acre ranch became a world-renowned resort? In this episode, hosts David Millili and Steve Carran have an engaging conversation with Steve Hurst, the Managing Director at The Resort at Paws Up. They discuss Steve's career journey from his early days as a barista to m…
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#93: Treehouse Resort & Offering Unique Travel Experiences | with Amanda Jensen
24:57
24:57
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24:57
Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business? Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a …
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#92: Charlestowne Hotels and Hospitality Career Growth | with CEO Kyle Hughey
31:59
31:59
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31:59
In this episode, hosts David Millili and Steve Carran sit down with Kyle Hughey, CEO of Charlestowne Hotels, to discuss the independent hotel management landscape and Hughey's journey in the hospitality industry. In this episode, you'll learn: The appeal and challenges of managing independent hotels Charlestowne Hotels' approach to creating unique …
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#91: Setting the Standard for Dog-Friendly Hotels | with Guise Bule
41:10
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41:10
How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends? In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certificatio…
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#90: 10 Best Boutique Hotels, Mercedes-Benz Skyscraper, Hotel Workers Strike | August Hospitality Hot Topics
14:10
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14:10
The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals. In this episode, "August Hospitality Hot T…
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#89: Building Independent Boutique & Lifestyle Hotels | with Ethan Orley
38:47
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38:47
Are you curious about what it takes to build a successful boutique hotel company from the ground up? In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner bu…
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Taking egg alternatives into 5 of the UK's top 6 supermarkets
30:01
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30:01
Oggs founder Hannah Carter is on a mission to remove unnecessary eggs from our food. How has she approached product development, scaling, marketing and more?De către Froghop
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#88: Helping Hoteliers Use Content to Drive More Conversions | with Jason Craparo
46:49
46:49
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46:49
In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College. T…
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#87: How to Simplify Selling Spaces and Experiences for Hospitality | with Benjamin Powers
44:53
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44:53
In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality profe…
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#86: Hospitality Summer Camp, Acquisition Rumors, Computer Outage, Cookies, and more | July Hot Topics
19:11
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19:11
In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (bus…
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#85: No Vacancy on The Modern Hotelier | with Anthony Melchiorri & Glenn Haussman
13:24
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13:24
"No Vacancy Live from HITEC: Featuring Podcast Pioneers Glenn Haussman and Anthony Melchiorri" In this episode, podcast veterans Anthony Melchiorri and Glenn Haussman discuss their experiences and insights from attending HITEC events over the years. They reminisce about the evolution of these events and share their personal highlights, including th…
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#84: An Inside Look at the Acquisition of SHR | with Rodrigo Jimenez
7:43
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7:43
In this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company. Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech tra…
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Over The Moo: the world’s tastiest vegan ice cream?
29:39
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29:39
Over The Moo founder Simon Goodman is on a mission to build the world’s tastiest vegan ice cream business. Inspired by helping Cadbury launch its first choc ice in his agency days, Simon set about bringing a delicious, plant-based ice cream to market. Listen in to hear about his manufacturing journey, expanding into Spain, Portugal and Dubai, Great…
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#83: Increasing Bookings Through Innovative Hotel Technology | with Rodrigo Perez Garofalo
13:31
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13:31
Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference. In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed t…
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