In episode four of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era. In one way or another, HM Revenue and Customs touches the lives of almost every adult in the UK. In this episode, we sit down with Myrtle Lloyd, HMRC’s director general for …

In this episode we speak to Heidi Edwards, assistant head of AI skills and talent at the Defence AI Centre in the Ministry of Defence, to find out how a new way of learning is helping to grow AI skills across all parts of the MoD. We also discuss what an AI ready workforce would look like in terms of skills, culture and leadership with Heidi and Ol…

We're doing things a bit differently this episode. Instead of interviewing a senior civil servant, we're pulling back the curtain and giving listeners an all-access look at how we put together the current issue of Civil Service World. We hear from three members of Team CSW - Tevye Markson, Susan Allott and Beckie Smith - about the features they wor…

In this episode we explore how learning is changing across government. Our panel discuss the pressures facing departments, the opportunities that new approaches can bring, and the lessons organisations can take from recent examples. Our guests are Mike Zealley, managing director, learning services at KPMG, Louise Scott-Worrall UK head of learning s…

In episode three of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era. Jess and Jo hear first from three citizens, some of whom have seen an improvement in public services, others who have been let down. Our main interview this episode is with…

Suzannah Brecknell sits down with Sherin Aminossehe - director of growth and missions at the Ministry of Defence, talented artist, and author of a new book celebrating British railways. They discuss Sherin's career spanning both public and private sectors, the lockdown challenge which inspired her first book, her earliest memories of making art, an…

In this episode we meet Sam Rose, a leader in data science, advanced analytics and AI in the Department for Transport, to find out more about the holistic approach the DfT is taking towards AI adoption. We hear how officials are using behavioural science techniques to map opportunities, evaluate interventions and understand what an AI-ready departm…

In episode two of this new series, created in partnership with KPMG, Jess Bowie and Jo Thomson continue exploring what makes great public services in the digital era. Today we hear from the senior civil servant Matt Briggs. Matt recently joined the MoJ on short-term loan, but in this episode we discussed his work as head of DWP's Service Modernisat…

In this episode - part of our CSW events series - we are reflecting on Labour’s first year in government and the tangible impacts of its mission-driven approach on the civil service. Suzannah, Joe and Grace find reasons to be optimistic along with many causes of frustration, and share their views on how ministers and the civil service can drive mor…

In this episode - part of our CSW events series - Jess Bowie chairs a discussion reflecting on government's efforts to implement productivity improvements, highlighting both successes and failures in the ongoing pursuit of better services for citizens. Featuring Kate Caulkin, director of people and operational management insights at the NAO; Kather…

In this episode Jess Bowie talks to Tom Brown, author of The Mind of the Minister, about the unique relationship between senior civil servants and politicians. Tom explains how officials and ministers can build close and productive working relationships, what happens when it all goes wrong, and what he's observed about relations between civil serva…

In the first of a new series, in partnership with KPMG, Jess Bowie and Jo Thomson explore what makes great public services in the digital era. In this episode Jess and Jo share some of their own experiences of interacting with the state, we hear from former HMRC permanent secretary Jim Harra about how the UK's tax authority has been putting citizen…

All government departments have been tasked with prioritising AI adoption to drive innovation and improve productivity, but with only 22% leveraging automation and 17% using machine learning, AI uptake remains in its infancy. In this episode, a panel of government and industry leadersshare insights on overcoming common roadblocks on the path to AI …

Reoffending costs the economy £18bn annually so finding innovative solutions is critical. In this episode, CSW brings together a panel of experts from across the prisons and rehabilitation landscape to discuss new approaches that can achieve meaningful change. Hosted by Jessica Bowie.

Continuing our new Changemakers series, Suzannah talks to Ben Lovatt, deputy director of the Contact Engagement Platform at HMRC, to find out how the agency is using robots and automation to make services better. We also speak to Duncan Brown, head of software engineering at the Department for Science, Innovation and Technology’s AI incubator; and …

In the first of our new Changemakers series, Suzannah talks to Claire Donaldson, Innovation Hub co-founder and lead at the Department for Science Innovation and Technology, about building the conditions for innovation in the public sector, getting creative with your pitches, and the benefits of working in partnership. Hosted by Suzannah Brecknell, …

The government’s top commercial official speaks to CSW about the pressures, and lessons, from the government’s response to coronavirusDe către Civil Service World

CSW chats to HM Revenue and Customs’ deputy chief executive Angela MacDonald to get the inside story of the department key role in the government’s response to coronavirus, and what is was like to switch jobs in the pandemic.Hosted by Richard Johnstone.With Angela MacDonald.Edited by Nick Hilton for Podot.…

De către Civil Service World

On this week's Civil Service World Podcast, Suzannah Brecknell and Jess Bowie are discussing kindness in the civil service. They're joined for the discussion by former civil servant and founder of One Team Gov, and also, down the line from Scotland, by Sarah Davison, CEO of the Carnegie UK Trust, and Dr Elizabeth Kelly, a GP.Hosted by Jess Bowie an…

On this week's Civil Service World Podcast, Jess Bowie and Suzannah Brecknell discuss Suzannah's visit to the first annual conference of the Office for Statistics Regulation where she spoke to Ed Humpherson, Deborah Ashby and Baroness Onora O'Neill about how we can improve communication about statistics.Hosted by Jess Bowie and Suzannah Brecknell.W…

On this week's episode of The Civil Service World Podcast, Jess and Suzannah speak to social worker Ryan Wise and Katie Rose from the Centre for Public Impact about a new blueprint for social work. Can the approach to social work be entirely overhauled, or are our current systems too entrenched for renovation?The Centre for Public Impact UK is a no…