The team from Car Dealer talk about the latest news and interviews in this regular podcast, sponsored by Carwow.
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Welcome to the Used Car Dealer Podcast.You don’t have time for another vendor-sponsored podcast. You need actionable insights from people who understand your business inside and out. No sales pitches. No vendors-sponsored content. Just authentic, straight-to-the-point advice for used car dealers.Hosted by industry veterans the Used Car Dealer Podcast is the ONLY show that’s 100% focused on YOU.In each episode, we share tips on how to supercharge your used car business. You’ll hear interviews ...
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Car Dealership Guy—the internet's go-to voice for automotive insights and market trends—engages in authentic, insightful conversations with auto industry leaders, car dealers, and innovators. Watch and listen to new episodes every Tuesday and Thursday. Plus — Don’t miss Industry Spotlight with Sam D’Arc on Sundays, where we highlight the most compelling dealerships and innovative companies in automotive, exploring key trends, best practices, and insights from those shaping the future of auto ...
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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car dealership sales training for sales people, managers, finance managers,general managers, owners
John Spangler
Learn tips tricks and strategies to help your car dealership & sales people get more ups and web traffic which equals selling more cars monthly
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ZEV Mandate changes, Luton job losses, and Top 100 dealers revealed – with James McConville, episode 186
1:07:14
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Nominate yourself for a 2025 Used Car Award How much profit do car dealers make? Car Dealer Top 100 2024 list in full Government launches ‘fast-track consultation’ on ZEV mandate as Luton closure piles on pressure Vauxhall Luton plant will close in April 2025 putting 1,100 jobs at risk Volkswagen dealers told car maker is backing away from fixed-pr…
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UCDP Ep #67 - Transforming the RV and Trailer Dealership Experience with EverLogic
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In this episode of the Used Car Dealer Podcast, Zach interviews Mike Goodwin, Founder and President of EverLogic, a leading Dealer Management System (DMS) company in the RV and trailer space. Mike began his journey in the industry helping an RV dealership with accounting integrations and has been running EverLogic for over 20 years. He shares his e…
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#136 How a Former Mortician Cracked Dealers' #1 Profitability Issue | Peter Duffy Jr., CEO of Dealer Image Pro
49:43
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Peter Duffy Jr., CEO of Dealer Image Pro where we discuss: How a professional photographer cracked dealers' #1 profitability issue, the most impactful dealer website features, the future of content creator dealerships and much more. This episode of the Car Dealership Guy …
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New car sales surge, dealership M&A market heats up, Nissan’s troubles escalate | The Weekly
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Welcome to The Weekly, your go-to roundup of the top five auto industry headlines of the week. This week's top stories: 1. SUV market share sets record but prices remain constrained 2. U.S. new vehicle sales ramp up as year winds down 3. Dealer M&A heats up in Q3 despite profitability slide 4. 2 unnamed Nissan execs. say the company has “12-14 mont…
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#140 From Gut Instinct to Data Insights: How Modern Dealerships Are Transforming Car Shopping | Aharon Horwitz & Brad Title
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37:18
Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by Aharon Horwitz, Founder & CEO of Fullpath, and Brad Title, Founder & CEO of Gubagoo. We discuss how dealers are transforming car shopping experiences with data, AI’s mainstream adoption in dealerships, 2025 predictions for data integration in automotive, and much more. This e…
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Is Stellantis facing its time of reckoning?
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Welcome to the audio edition of the weekly Car Dealership Guy Newsletter! Today’s big story: Is Stellantis facing its time of reckoning? Now comes the hard part… This episode is brought to you by: Uber for Business - With Central, you can request a ride on behalf of your customers even if they don’t have the Uber app. If you’re ready to reduce the …
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Boosting Retention with a Tire-First Strategy
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Why do so many dealerships let tire sales—and customer retention—slip through their fingers? Wes Volkert, Parts Director and tire expert, breaks down how dealerships can transform their tire sales strategy to drive loyalty and long-term growth. In this episode, Wes dives into the often-overlooked role of tires in retention. He shares how leveraging…
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#139 How an “Old-School Car Dog” Wins With An Unlikely Mix: Tech & EQ | Dustin Collins, Vice President at Bill Kay Auto
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52:15
Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Dustin Collins, Vice President at Bill Kay Auto, to explore how an "old-school car dog" thrives with an unlikely mix of tech and EQ, why $500 might be the key to increasing car sales, the traits that define a great service director—and much more. This episode of the Car Dea…
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How Dealers Are Battling the Car Theft Epidemic | Industry Spotlight
27:09
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27:09
Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail. Today, Sam sits down with Melissa High, Vice…
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Ford job losses, Nissan's ZEV warning, and THAT Jaguar rebrand – with Elliott Perks, episode 185
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1:00:42
Hallucinogenic sci-fi movie: Inside the rather bizarre relaunch of Jaguar Jaguar dealership network confirmed to shrink to ‘around 20’ showrooms Ford announces plan to axe 800 UK jobs as part of European restructuring Nissan calls for ‘urgent action’ on ZEV mandate as industry bosses meet with ministers Cyber attack dents Arnold Clark’s profits but…
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#138 Navigating the Post-Election Landscape in Automotive: Trends, Risks and Impacts | Alan Haig, President of Haig Partners, Pt. 4
1:02:25
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Alan Haig, CEO of Haig Partners, where we discuss: how dealers can navigate the post-election landscape in the automotive business, Fords wild rise in recent months, the imapct on AI on dealership valuations, VW's fatal mistake rolling out the relaunched Scout brand, and …
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#137 How AI Is Sneaking Into Car Dealerships—And Shaping the Business | Leigh Ann Conver, Sr. Director of CDK Data Services
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35:09
Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Leigh Ann Conver, Senior Director of CDK Data Services. We discuss how AI is quietly integrating into dealership operations, the top AI trends for 2024 and how dealerships of all sizes can leverage AI to boost car sales. This episode of the Car Dealership Guy Podcast is b…
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How 2024 Innovations Are Solving Vehicle Shipping Issues | Industry Spotlight
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38:11
Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail. Today, Sam sits down with Royce Neubauer, CE…
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Lookers job losses, Jaguar's 'Firebreak', and Martin Lewis's ominous predictions for car finance – with Martin McGuire, episode 184
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Lookers set to cut more jobs as staff criticise ‘appalling business’ since Canadian takeover Are job losses on the way at Group 1 Automotive? Insider says car dealer is ‘knee deep’ in cuts ‘Firebreak’ – Jaguar says pulling new cars from sale was ‘strategic decision’ not a mistake Martin Lewis says car finance scandal could double in size as FCA ext…
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From 400 to 1,700: The Unstoppable Growth of Bozard Ford’s Mobile Service
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Customers today expect more convenience than ever, and dealerships need to adapt to stay competitive. With growing demand for faster, more accessible service, how can your dealership meet these expectations while boosting efficiency and retention? In this episode of Retention Roadmap, sponsored by DriveSure, we dive into the innovative world of mob…
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#135 Taking a 100-Year-Old Dealer Group to New Heights—Risks, Challenges, and Future Vision | Liza Borches, CEO of Carter Myers Automotive
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Liza Borches, CEO of Carter Myers Automotive. We dive into the bold risks that have shaped her century-old dealership group, her innovative approach to empowering employees with partial ownership, her biggest wins, regrets, and much more. This episode of the Car Dealership …
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Marshall profits plummet, Tesla's self-service test drives, and Auto Trader introduces AI dealer tools - with Nathan Cumiskey, episode 183
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1:04:37
Jaguar stops selling new cars in the UK as brand readies rebirth in 2026 Auto Trader looks to ‘revolutionise automotive retailing’ with new AI platform for car dealers Auto Trader Group sees boost in revenue and profits despite Autorama losses Tesla’s self-service test drives could remove the need for dealers in future Marshall Motor Group sees pro…
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#134 How 28 Seconds Is Quietly Transforming Dealership Profits | Jim Roche, CEO of WarrCloud
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31:28
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jim Roche, Founder & CEO of WarrCloud, where we discuss: How 28 seconds is quietly transforming dealership profits, why EVs are going to transform service centers, exposing $140K of hidden dealership revenue and much more. This episode of the Car Dealership Guy Podcast is…
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#133 A Visionary's Principles for Running 17 Dealerships | Jack Ballinghoff, COO of Ourisman Automotive Group
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jack Ballinghoff, COO of Ourisman Automotive Group where we discuss: His principles to running 17+ dealerships, the best used car auction in the United States, why he thinks negotiations in car sales need to end and much more. This episode of the Car Dealership Guy Podcas…
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What does the budget mean for car dealers, a week of car finance chaos, and Lookers results show £1.8m loss – with Sarah Whalley and Ian McMahon, episode 182
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1:01:16
FCA needs to answer serious questions over car finance Court of Appeal decision ‘Chaos’: Car finance grinding to a halt in wake of Court of Appeal decision – but what happens next? Has the government quietly reinstated the 2030 petrol and diesel car ban? Lookers crashes to £1.8m loss as delayed accounts reveal impact of Global Auto Holdings takeove…
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#132 The Hidden Hospitality Formula Behind Scaling to 40 Dealerships | Jeff Swickard, Dealer Principal of Swickard Auto Group
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50:51
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Swickard, Dealer Principal of Swickard Auto Group. We discuss the secret hospitality formula behind scaling to 40 dealerships, Serving 1M unique customers every year, the best customer service car brands, and his biggest challenges in replicating success in other dea…
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Leveraging Pricing Intelligence for Your Service Department
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24:31
Why do some dealerships consistently outperform competition while others lose customers to aftermarket pricing? Intelicheck’s Joe Gibson & Melissa Marlatt uncover competitive intelligence strategies that help service departments boost retention, stay ahead in pricing, and win back customers. In this episode sponsored by DriveSure, Joe, Vice Preside…
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#131 Why People Don't Trust Car Dealers… And How to Fix it | Kris Gaerlan, President of Dallas Lease Returns and Sanjiv Yajnik, President of Financial Services at Capital One
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50:15
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One, and Kris Gaerlan, President of Dallas Lease Returns where we discuss: Why people don't trust car dealers and how to fix it, Creating unique experiences in the car dealership, Why he's calling buyers looking fo…
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Volkswagen Finance fined by FCA, ZEV mandate dubbed 'political suicide', and MG top of Auto Trader's charts – with Bex Kennett, episode 181
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58:12
ZEV mandate dubbed ‘political suicide’ in House of Lords debate on electric vehicles SMMT repeats calls for incentives on new EVs as UK manufacturing slumps by over 20% MG is hottest EV brand on Auto Trader in October as carmakers slash prices of new cars Volkswagen Finance fined £5.4m after FCA rules it failed to treat vulnerable customers fairly …
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#130 Car Market Forecast For 2024: Shocks and Twists You Need to Know | Jonathan Smoke, Chief Economist at Cox Automotive
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52:44
Welcome to the Car Dealership Guy Podcast! In this episode, I'm joined by Jonathan Smoke, Chief Economist at Cox Automotive. We dive into some of the biggest topics shaping the 2024 car market, including shocks and surprises, the painful new phase for the used car market, why new car discounts have plateaued, and the evolving segments of the U.S. c…
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#129 Inside the "Uber of Car Deliveries": Moving 1.4M Vehicles a Year! | Fede Ranero, CEO of Draiver
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38:38
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fede Ranero, CEO of Draiver where we discuss: How he's building the "Uber for car deliveries" and moving 1.4M vehicles per year, the #1 reason why customers skip vehicle service, what he learned from a leaked Elon Musk email, demystifying logistics for car dealers and muc…
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Road Test of the Year: We celebrate the best cars of 2024 – Bonus Episode
1:04:10
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Join Jon Reay, James Baggott, James Batchelor and Jack Evans as we discuss the best cars from our Road Test of the Year feature. Read the full feature in Issue 200 of Car Dealer Magazine: https://issuu.com/blackballmedia/docs/car_dealer_magazine_issue_200
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Maria Grazia Davino leaves Stellantis, Vertu rebrands dealerships, and the best of the Paris Motor Show – with Amanda Symonds, episode 180
1:02:23
1:02:23
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1:02:23
Outspoken Stellantis boss Maria Grazia Davino leaves company with immediate effect Vertu to axe Bristol Street Motors and Macklin Motors names as it delivers strong half-year results Vauxhall ‘super confident’ of hitting ZEV targets this year, says managing director The Paris Motor Show is back and these are the exciting new cars which have caught …
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#128 The Business Side of 70M+ Recalled Vehicles: What Dealers Are Gaining | Ryan Maher, CEO of BizzyCar Pt.2
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44:32
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Ryan Maher, CEO of BizzyCar where we discuss: The business side of 70M+ recalled vehicles, Most troubled car brands struggling with recalls, Shocking revelations from BizzyCar recall report and more. This episode of the Car Dealership Guy Podcast is brought to you by: Edm…
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Inside the Mobile Service Model: What Every Dealership Needs to Know
21:38
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21:38
Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience? In this episode of Retention Roadmap, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increas…
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#127 Secrets to becoming a first-time franchise dealership owner in 2024! | Kyle Coleman, Owner of Coleman Automotive
1:02:56
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1:02:56
De către Car Dealership Guy
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Carlos Tavares to retire, EV discounts reach new highs, and Big Motoring World's profits slump – with Tim Smith, episode 179
1:03:03
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1:03:03
Average discounts on EVs are now almost double what they are on ICE vehicles Stellantis CEO Carlos Tavares to retire as carmaker announces major reshuffle of top team Big Motoring World posts slashed profits in last full year under the control of Peter Waddell Amari Supercars sees profits dip as income from luxury vehicle sales takes a slide Ineos …
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#126 Q4 Auto Market Forecast: The need-to-know trends and predictions, Buying habits of Gen Z car shoppers, Why overnight test drives sell cars | David Thomas, Director of Content Marketing at CDK Global ...
39:01
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39:01
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with David Thomas, Director of Content Marketing at CDK Global where we dive into a Q4 auto market forecast: How Gen Z is buying cars, Have we reached an EV sales equilibrium, why overnight test drives sell cars, Trends and predictions for the quarter ahead. This episode of th…
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#125 The payments nightmare hiding in dealerships, Shocking trends in down payments, Saving dealerships 20 hrs of work every week | Julie Douglas, CEO of Dealer Pay
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30:22
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Julie Douglas, CEO of Dealer Pay where we discuss: The accounting nightmare hiding in dealerships, Saving dealers 20 hrs of work per week, shocking trends in down payments for 2024 and much more! This episode of the Car Dealership Guy Podcast is brought to you by: CDK Glo…
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Ford won't limit ICE supply, Peter Waddell pursues unfair dismissal, and Sytner's Darren Edwards retires – with James Leese, episode 178
1:02:39
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1:02:39
Sytner boss Darren Edwards announces retirement after illustrious 40-year career Ford boss rules out restricting supply of petrol and diesel cars to dealers to meet eco targets Carmakers and SMMT lobby Government to cut VAT on new EVs amid ‘barely moving’ demand Peter Waddell launches unfair dismissal case against Big Motoring World Car auction sit…
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UCDP Ep #66 - Digital Advertising, Inventory Strategies, & Customer Retention for Used Car Dealers
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30:21
In this episode of the Used Car Dealer Podcast, Zach interviews two special guests from Cox Automotive: Jade Terreberry (Sr. Director, Strategic Planning & Business Development) and Micah Tindor (Sr. Dir. Strategic Planning Kelley Blue Book ICO). They cover a range of topics relevant to today’s used car market, from digital advertising strategies t…
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#124 How to turn around a failing dealership, Becoming a top 5 Kia Dealer in the US, Testing his sales team on-air! | Raul Gomila, GM/Partner of City Kia
1:01:18
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1:01:18
Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Raul Gomila, GM/Partner of City Kia, to reveal how he turned a dealership losing $1M a year into a top performer. We dive into the strategies that made him a top 5 Kia dealer in the country, pressure-test his BDC team live, and much more. This episode of the Car Dealership …
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Texting and Tech: Modernizing Dealership Communication for the Digital Age
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25:33
If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…
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#123 Investing $9B in the next-gen of automotive disruptors, From dealer to venture capital giant, the rollercoaster of investing in Rivian | Bill Cariss, CEO of Holman Strategic Ventures
55:46
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55:46
Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Bill Cariss, CEO of Holman Strategic Ventures, to discuss how he's deploying $9 billion into the next generation of automotive disruptors, his journey from car dealer to venture capital giant, the rollercoaster experience of being an early investor in Rivian, and much more.…
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MG named most unreliable car brand, FCA 'extends pause' on finance commission investigation, and agency sales model described as 'false dawn' – with Ollie Pickett, episode 177
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59:34
Time for motor trade to move past agency model ‘false dawn’ – Cox Automotive Eastern Western sees profits slide as Mercedes’ agency sales model sucks £50m from revenue MG named the most unreliable used car brand as top 10 worst manufacturers revealed FCA officially extends pause on complaints handling in motor finance commission scandal Tesla Model…
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#122 Transforming a dealership group into a TikTok famous powerhouse, How dealership marketing is evolving, Building the world's largest Honda store | Ryan Rohrman, CEO of Rohrman Auto Group
1:02:09
1:02:09
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1:02:09
Welcome to the Car Dealership Guy Podcast! In this episode, I chat with Ryan Rohrman, CEO of Rohrman Auto Group. We dive into topics like transforming a dealership group into a TikTok powerhouse, achieving over 4 million views on a TikTok video, building the world’s largest Honda store, and much more! This episode of the Car Dealership Guy Podcast …
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#121 The imminent evolution of AI in car dealerships, Best uses cases of AI in dealerships, How he's transforming 50% of US franchise dealers | Devin Daly, Co-Founder & CEO of Impel
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33:08
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Devin Daly, CEO of Impel where we discuss: The imminent evolution of AI in car dealerships, BTS of his recent $100M acquisition, How he's transforming 50% of all US franchise dealers, The best use cases for AI in car dealerships and much more! This episode of the Car Deal…
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2030 ban could change, Jaguar dealers in for a 'messy' 2025, and Jon Wakefield leaves Harwoods – with Dan Horner, episode 176
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1:02:50
Automotive industry reacts to 2030 U-turn as bosses welcome closer government engagement Bosses at family-run Vospers warn of automotive ‘trade war’ as profits slump in latest accounts Jaguar dealers in for a ‘messy year’, says JLR boss Rawdon Glover Boss Jon Wakefield leaves dealer group Harwoods with immediate effect Big Motoring World ‘consolida…
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#120 America's most interesting $2.5B car dealer, Future of Ford, Influences of Buddhism, Does legacy matter, His next dealership acquisition? | Vince Sheehy, President of Sheehy Auto Stores
1:08:59
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1:08:59
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Vince Sheehy, President of Sheehy Auto Stores where we discuss: America's most interesting $2.5B car dealer, the future of Ford, influences of Buddhism, does legacy matter, his next dealership acquisition and much more! This episode of the Car Dealership Guy Podcast is br…
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Corey Smith's Playbook for Service Department Excellence
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22:53
How do some dealerships turn their service departments into customer retention powerhouses while others struggle to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations. In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of…
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#119 Secrets of automotive's most controversial business, Tackling 90% in-house financing, Economics of buy here pay here dealerships | Jeff Watson, Owner of IV Seasons Auto
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48:19
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Watson, Owner of IV Seasons Auto where we discuss: Secrets of automotive's most controversial business, tackling 90% in-house financing, economics of buy here pay here dealerships and much more. This episode of the Car Dealership Guy Podcast is brought to you by: DLR…
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Dealers 'vital' to Omoda's success, manufacturers' likely fines over CO2 targets, and Dale Wyatt retires - with Sam Watts, episode 175
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Dealers vital ‘pillars’ to success for Chinese newcomers Omoda and Jaecoo Volvo boss says firm won’t launch an unfinished car again as EX90 rolls out missing tech Carmakers could be fined billions for failing to hit strict CO2 targets due to falling EV sales US giant Lithia’s new UK business saw pre-tax profit plummet in 2023 after major acquisitio…
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UCDP Ep #65 - Vehicle Reconditioning, Condition Report Writing, & the Recovery Industry
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In this episode of the Used Car Dealer Podcast, Zach interviews Dave Sutton, Vice President of Business Development and Industry Relations at Montway. The discussion covers vehicle reconditioning, condition report writing, and the current state of the recovery industry. Dave also shares insights on how technology is shaping these areas and what the…
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#118 Slinging $725M in luxury cars, How he doubled profit per vehicle, Top products sold at dealerships + highest margin brands | Dennis Gingrich, Sales/Finance Director at The Niello Company
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Dennis Gingrich, Sales/Finance Director at The Niello Company where we discuss: How he's selling $725M a year in luxury vehicles, the top backend products and highest margin brands, and much more. This episode of the Car Dealership Guy Podcast is brought to you by: CDK Gl…
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#117 Winning in a saturated maket with 9 dealerships, Secret weapon for used inventory acquisition, Cadillac poised for a massive rebound? | Patrick Coleman, President of Jim Coleman Automotive Group
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Patrick Coleman, President of Jim Coleman Automotive Group where we discuss: How hes winning in a saturated market with 9 dealerships, His secret weapon for used inventory acquisition, Is Cadillac poised for a massive rebound? and much more. This episode of the Car Dealer…
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