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Please Hold
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Content provided by Service. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Service or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Founded in June 2015, Service is creating the future of customer service. We have a crazy idea-- we think that customer service should be a simple and painless process. We've all been in phone tree hell, shouting at an automated system that can't seem to understand any thing we have to say. We've got a better system. What if, instead, you could reach out and have someone else handle the issue for you? Through a combination of machine learning and human agents, we're working to create a total breeze of a customer service experience that's memorable for being empathetic and simple, not for the hold music that gets stuck in your head for days after you hang up the phone. We believe in thinking outside of the box when it comes to customer service, and we're gathering expertise from across the industry to share insight on new and creative ways to implement amazing service. Check out our podcast, Please Hold, for tips, tricks, and lessons from leaders in the field of customer service. Got a question? An incredible idea for an episode? An awesome suggestion for someone in the field that you'd love to hear from? Reach out to us at feedback@getservice.com. We'd love to hear how we can help you grow the greatest customer experience out there.
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6 episoade
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Manage series 1203812
Content provided by Service. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Service or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Founded in June 2015, Service is creating the future of customer service. We have a crazy idea-- we think that customer service should be a simple and painless process. We've all been in phone tree hell, shouting at an automated system that can't seem to understand any thing we have to say. We've got a better system. What if, instead, you could reach out and have someone else handle the issue for you? Through a combination of machine learning and human agents, we're working to create a total breeze of a customer service experience that's memorable for being empathetic and simple, not for the hold music that gets stuck in your head for days after you hang up the phone. We believe in thinking outside of the box when it comes to customer service, and we're gathering expertise from across the industry to share insight on new and creative ways to implement amazing service. Check out our podcast, Please Hold, for tips, tricks, and lessons from leaders in the field of customer service. Got a question? An incredible idea for an episode? An awesome suggestion for someone in the field that you'd love to hear from? Reach out to us at feedback@getservice.com. We'd love to hear how we can help you grow the greatest customer experience out there.
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Similar cu Please Hold
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
The award-winning WIRED UK Podcast with James Temperton and the rest of the team. Listen every week for the an informed and entertaining rundown of latest technology, science, business and culture news. New episodes every Friday.
…
continue reading
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…
continue reading
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continue reading
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…
continue reading
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Big tech is transforming every aspect of our world. But how? And at what cost? This season of Land of the Giants – The Twitter Fantasy – will tell the story of Twitter (X) at a crucial moment for the platform, exactly one year after Elon Musk took over. Hosted by Vox senior correspondent Peter Kafka, the four-episode season will survey the company's outsize influence on politics and culture. How did Twitter become the Internet’s town square, for better and for worse? And where is it heading, ...
…
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