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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Artifactual Journey
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Content provided by Artifactual Journey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Artifactual Journey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
The Artifactual Journey podcast is a discussion about African American artifacts from the Nanny Jack & Co Archives, history, and a lively conversation with a different guest in each episode. The podcast is created and produced by Nanny Jack & Co., an African American heritage consulting firm. Host: Philip J. Merrill; Editor & Producer: Veronica A. Carr; Music Producer: Noah Zafer Sommer.
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56 episoade
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Manage series 1531021
Content provided by Artifactual Journey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Artifactual Journey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
The Artifactual Journey podcast is a discussion about African American artifacts from the Nanny Jack & Co Archives, history, and a lively conversation with a different guest in each episode. The podcast is created and produced by Nanny Jack & Co., an African American heritage consulting firm. Host: Philip J. Merrill; Editor & Producer: Veronica A. Carr; Music Producer: Noah Zafer Sommer.
…
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56 episoade
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Artifactual Journey

1 Episode 53: Reclaiming the Black Past with Todd Johnson 36:30
36:30
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Listen to this exciting episode where Philip talks with Todd Johnson, executive director of the Johnston County Heritage Center in Smithfield, North Carolina, as they discuss the upcoming September 30th event, Reclaiming the Black Past: An Artifactual Journey.
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Artifactual Journey

1 Episode 52: Kin with Carole and Jeffery Boston Weatherford 30:26
30:26
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To pre order a copt of Kin: Rooted in Hope, visit https://www.simonandschuster.com/books/Kin/Carole-Boston-Weatherford/9781665913621
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Artifactual Journey

1 Episode 51: Finding Your Purpose with Cornelius Dunlap 27:25
27:25
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Our Artifactual Journey podcast has introduced us to all types of fascinating people with interesting stories. Listen to Episode 51, where Philip talks to Cornelius Dunlap and his journey to find his purpose in life.
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Artifactual Journey

1 Episode 50: Truth, Memory and Reconciliation 32:12
32:12
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After years of advocacy and dedication, Juneteenth is now recognized as a federal holiday. Listen as Philip talks with Nathan Johnson, National Park Service Ranger at Rose Hill Plantation in Union, South Carolina, and Timika M. Wilson, co-founder of the Union County Community Remembrance Project (UCCRP), which seeks to shed light on the racial violence that took place in Union County, South Carolina during enslavement and in the Reconstruction era. They discuss the upcoming UCCRP Juneteenth celebration on June 17 and the reckoning with the impact of America's painful past. Listen, like, and share!…
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1 Episode 49: Henry Ossawa Tanner House 23:33
23:33
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The Henry Ossawa Tanner house in Philadelphia, Pennsylvania was recently listed on the National Trust for Historic Preservation's 11 Most Endangered Historic Places for 2023. For over 50 years, it was home to renowned Black artist Henry Ossawa Tanner, his father Bishop Benjamin Tucker Tanner, and the other successful members of the Tanner family. Listen as Philip interviews Lawana Holland-Moore, the Director of Fellowships and Interpretive Strategies for the NTHP's African American Cultural Heritage Action Fund, where they discuss the need for more Black involvement in historic preservation and the dire need to save the places that tell our stories. To learn more about the 11 Most Endangered Historic Places and how you can get involved: https://savingplaces.org/stories/11-most-endangered-historic-places-2023…
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1 Episode 48: Happy Birthday Malcolm X: Reflections From A Child's Experience 29:08
29:08
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During his lifetime and even decades after his assassination, Malcolm X is an iconic figure. His role within the Nation of Islam and dedication to civil rights often made him a target of the media and the FBI. Although he was often depicted as a serious man, Malcolm X respected and cared deeply for all those who crossed his path, including a young boy named Dave Johnson. In this episode, Dave discusses his interaction with Malcolm and his memories of the day he learned of his assassination.…
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1 Episode 47: Columbia Race Riot, Tennessee 1946 11:38
11:38
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In February 1946, the white citizens attacked the Black community of Columbia, Tennessee after an altercation between a Black World War II veteran and a white shop keeper. Columbia Race Riot: https://tennesseeencyclopedia.net/entries/columbia-race-riot-1946/
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1 Episode 46: Emma Azalia Hackley 15:29
15:29
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Emma Azalia Smith Hackley was a prominent African American singer, activist, newspaper publisher, educator, and member of Denver's Black elite. However, her name is not widely known and her contributions to race relations have been obscured. In Episode 46, listen as Philip and Veronica delve into Hackley's life, marriage, and lasting impact on Black musicians. To learn more about Emma Azalia Smith Hackley: https://www.historycolorado.org/story/stuff-history/2017/03/27/azalia-smith-hackley-musical-prodigy-and-pioneering-journalist…
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Artifactual Journey

1 Episode 45: The Immortal Rap Dixon 49:50
49:50
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Although the Negro Leagues haven't been in existence for over 60 years, their impact on Major League Baseball is still felt. Although a number of Negro League players have been inducted into the National Baseball Hall of Fame, there are many more still waiting for a place. One of those is Herbert Dixon, known to thousands of Negro League fans as Rap Dixon. Watch this exciting episode of Artifactual Journey, where historian Ted Knorr unravels the details of Dixon's life and makes the case for his induction into the National Baseball Hall of Fame. To learn more about Rap Dixon, read this article by Ted Knorr and Chris Rainey: https://sabr.org/bioproj/person/rap-dixon/…
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Artifactual Journey

1 Episode 44: Historic CIAA Football: Lincoln-Hampton Gridron Game at the NY Polo Grounds, 1929 24:26
24:26
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In November 1929, a historic first occurred at the New York Polo Grounds: two Black college football teams played each other. The event drew thousands of fans and dominated Black and white news coverage. In this latest episode, Philip and Veronica discuss this historic sports events, a brief history of the CIAA (known today as the Central Intercollegiate Athletic Association, formerly the Colored Intercollegiate Athletic Association), the players, coaches, and pioneering referee of the game and its larger implications for Black America. For more information, visit the following links: 1) Coach William S. Taylor: https://en.wikipedia.org/wiki/William_S._Taylor_(American_football) 2) New York Polo Grounds: https://untappedcities.com/2021/03/31/new-yorks-baseball-team-lost-ballpark-polo-grounds/ 3) Lincoln-Hampton Football Game: https://news.google.com/newspapers?id=3B0mAAAAIBAJ&sjid=1f0FAAAAIBAJ&pg=5000%2C4510666 Be sure to subscribe to our podcast, Nanny Jack TV YouTube Channel, and our various social platforms. Also, check us out on Buy Me A Coffee!…
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1 Episode 43: Great Scott! Life and Career of Hazel Scott 19:42
19:42
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Hazel Scott's musical talent captivated American audiences in the 1940s and 1950s. However, she was also actively involved in the Civil Rights Movement and spearheaded several integration efforts. Unfortunately, the 1950s communist hearings known as McCarthyism would put a halt to her career.
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Artifactual Journey

1 Episode 42: What's Race Got To Do With It? 12:40
12:40
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In this episode, Philip and Veronica discuss a racist 1900 letter from Canton, Baltimore, Maryland and its connections to today.
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Artifactual Journey

1 Episode 41: 400 Years of Black Inventors with James Howard 28:47
28:47
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In this episode of Artifactual Journey, Philip talks with James Howard, the executive director of the Black Inventors Hall of Fame Museum. They discuss 400 years of Black inventors and their impact on American innovation.
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Artifactual Journey

1 Episode 40: The Reverse Underground Railroad 25:34
25:34
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In this episode, Philip and Veronica discuss the reverse underground railroad- the practice of kidnapping free African Americans and selling them into slavery.
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Artifactual Journey

1 Episode 39: Historic Black Travel, Bronzeville, Chicago 26:42
26:42
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Philip talks with Donald Brooks Jones and Philip Mallory Jones of Alchemy Media Publishing about their newest venture, Time Machine: Bronzeville Between the World Wars. They discuss the thriving Black community and its influence on arts, culture, music, film, photography, and much more. To support the development of their immersive desktop app, visit Kickstarter.com, type in Time Machine, and you'll be able to donate to their effort.…
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