The Talent Development Hot Seat Podcast - The #1 Podcast For Learning And Development (L&D), HR, Career Development, Organizational Development, And Leadership Development Professionals podcast

#Business #Talent Development #Leadership #Executive #Training #Development #People #Human Resources #CHRO #Andy Storch #MBA #Careers #Podcasting Education #Self-Improvement #Learn

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

The Talent Development Hot Seat podcast - The #1 podcast for Learning and Development (L&D), HR, Career Development, Organizational Development, and Leadership Development professionals

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The Talent Development Hot Seat podcast is a show dedicated to helping you develop the most important part of your organization – the people! Each week, Andy shares interviews with Talent Development professionals, thought leaders, and experts to share best practices, learn about the latest trends and find out what has been successful in the world of talent development. This podcast and community are designed to enable you to be successful in the world of Talent Development. If you work in Learning and Development (L&D) this is the podcast for you Be sure to check out our website and join our membership community to learn more and connect with other exceptional talent development professionals. http://www.talentdevelopmenthotseat.com/

312 episoade

The Talent Development Hot Seat podcast - The #1 podcast for Learning and Development (L&D), HR, Career Development, Organizational Development, and Leadership Development professionals

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updated acum 4 zile

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Pagina seriei•Feed

312 episoade

#Business #Talent Development #Leadership #Executive #Training #Development #People #Human Resources #CHRO #Andy Storch #MBA #Careers #Podcasting Education #Self-Improvement #Learn

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1
Preparing Your Workforce for AI Transformation with Charlotte Evans from Coursera 47:47

acum 4 zile47:47

47:47

Today, we are diving into an intriguing topic that is at the forefront of many minds in the talent development sphere: AI transformation in the workplace. Our episode features a keynote session by Charlotte Evans from Coursera, who serves as the Director of Global Customer Advocacy, specializing in workforce transformation through upskilling and reskilling. In this episode, originally recorded at the Talent Development Think Tank Conference back in November, Charlotte takes us through; A rapidly evolving landscape where AI is not just a buzzword, but a critical tool for future workforce readiness The unprecedented speed at which AI tools like ChatGPT have reached global adoption Her insights on how talent development professionals can harness AI for productivity gains. The challenges of integrating AI smoothly into business models, emphasizing the importance of aligning L&D strategies with measurable outcomes, as well as maintaining a growth mindset in the face of rapid technological advancements. Join us as we explore these topics and prepare to elevate your understanding of AI's role in talent development. Whether you are part of L&D, HR, or another area keen on leveraging AI, this episode is packed with valuable insights that will help you navigate the AI transformation journey. Stay tuned for our full interview with Charlotte next week, where we will delve deeper into current skills trends and what they mean for the future of learning. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Charlotte Evans here: LinkedIn Coursera 2025 Job Skills Report Thanks to our sponsor, Learnit , you can get a free 45-day trial to help your people build more skills that drive success Learn more. Mentioned in this episode: Learnit preroll Visit learnit.com/andy to start your free 45-day trial of their Team Pass which includes unlimited classes for up to 20 people. It's a no brainer!…

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Bonus Q&A with Ash Panjwani from Procore - proudest moment, trends, challenges, and a great book recommendation 10:53

acum 9 zile10:53

10:53

In this bonus Q&A with Ash Panjwani, she shares: Her proudest moment and biggest failure in her career so far A trend that she is following in Talent Development right now The biggest challenge she sees in Talent Development today Books that have made a big impact on her life One piece of career advice she has for you Ash Panjwani's journey began with a clear vision at an unusually young age. At just 16, while immersed in an AP Psychology course, Ash discovered a fascination with interpersonal dynamics and business operations. Growing up in a family with a small business owner father and a marketing executive mother, Ash was constantly surrounded by discussions about people, management, and workplace interactions. These daily conversations piqued Ash's interest in how these elements influenced business environments, sparking a lifelong passion for understanding the human aspect of business, even before fully grasping what the business world entailed. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Ash Panjwani here: LinkedIn Thanks to our sponsor, Learnit, you can get a free 45-day trial to help your people build more skills that drive success Learn more here. Mentioned in this episode: Learnit preroll Visit learnit.com/andy to start your free 45-day trial of their Team Pass which includes unlimited classes for up to 20 people. It's a no brainer!…

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Building and scaling leadership development at different levels with Ash Panjwani from Procore 32:54

acum 11 zile32:54

32:54

Today we're thrilled to feature Ash Panjwani, the Head of Talent Development at Procore. Ash brings her wealth of experience from companies like Twilio and VMware to share; Her transformative approach to leadership development Her unique Define, Drive, and Develop framework How the framework aligns leadership expectations to build ecosystems that nurture leaders on a large scale Whether you're a talent development pro, a leader, or someone keen on organizational growth, this episode is loaded with actionable insights. Don't miss out on learning how Ash and her team are revolutionizing talent and leadership development. Tune in and elevate your understanding and capabilities within your organization! Ash Panjwani's journey began with a clear vision at an unusually young age. At just 16, while immersed in an AP Psychology course, Ash discovered a fascination with interpersonal dynamics and business operations. Growing up in a family with a small business owner father and a marketing executive mother, Ash was constantly surrounded by discussions about people, management, and workplace interactions. These daily conversations piqued Ash's interest in how these elements influenced business environments, sparking a lifelong passion for understanding the human aspect of business, even before fully grasping what the business world entailed. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Ash Panjwani here: LinkedIn Thanks to our sponsor, Learnit , you can get a free 45-day trial to help your people build more skills that drive success Learn more here. Mentioned in this episode: Learnit preroll Visit learnit.com/andy to start your free 45-day trial of their Team Pass which includes unlimited classes for up to 20 people. It's a no brainer!…

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Designing a Comprehensive Learning Academy with Arno Peperkoorn from Omnicom Media in The Netherlands 48:16

acum 18 zile48:16

48:16

Today's episode welcomes Arno Pepperkoorn, the Chief Talent Officer at Omnicom Media Group in the Netherlands, for an insightful conversation on constructing a robust learning academy. With a wealth of experience in media and creative industries, Arno & Andy discuss; The challenges and triumphs of building the HUME Academy, a one-year program designed to develop human media and professional skills for new employees. How this innovative academy addresses critical topics such as diversity, inclusivity, mental health, and leadership, while also providing Practical insights into the global working culture, specifically comparing Dutch, US, and UK approaches. If you're looking to enhance your talent development strategies and cultivate a more inclusive work environment, this episode is packed with valuable takeaways. Join us as we delve into creating meaningful and effective learning experiences for the future. Arno Peperkoorn is a prominent figure in the media and creative industries, currently serving as the Chief Talent Officer at Omnicom Media Group in the Netherlands. He is recognized for his commitment to advancing diversity and inclusivity in the workplace and beyond. Peperkoorn is also the co-founder of Include Now, a foundation that advocates for creating inclusive environments and celebrates diverse perspectives. His work emphasizes amplifying individual strengths and fostering respect for diversity in professional spaces. He frequently speaks at global events, including the Global Black Impact Summit (GBIS), where he shares his insights on inclusivity and media’s role in promoting equity and Black excellence Finally, and what is most relevant to our discussion today, Arno has built and run an in-house learning academy at OMG called the Hume Academy, short for “Human Media” that is a 1-year program for new employees to develop human, media, and professional skills. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Arno Peperkoorn here: LinkedIn Mentioned in this episode: Learnit preroll Visit learnit.com/andy to start your free 45-day trial of their Team Pass which includes unlimited classes for up to 20 people. It's a no brainer!…

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Exploring Emotional Well-being and Empathy in the Workplace with Justine Froelker 50:17

acum 25 zile50:17

50:17

In this episode, Andy dives deep into the realms of mental health, resilience, emotional well-being, and the importance of courage in the workplace with expert Justine Froelker. Justine brings over 25 years of experience as a licensed professional counsellor and together they dive into; The challenges we face in today's fast-paced world Practical advice for improving well-being both at home and at work Justine's transformative career shift towards empowering leaders with courage-centered strategies. As the author of 11 books and a seasoned speaker Justine's unique perspective on fostering workplace cultures that support personal growth and authentic connection. Setting boundaries Embracing vulnerability Enhancing emotional intelligence Justine now shares her own curriculum, Courage is Built Here™, after being certified in Dr. Brené Brown’s work on vulnerability, courage, and empathy for 11 years. This transformative program empowers individuals to live and lead with self-awareness, authenticity, and resilience, building a foundation for courage-centered leadership. An accomplished author of eleven books—including five Amazon bestsellers—Justine has written across genres, from children’s books to in-depth explorations of infertility, faith, and grief. She has delivered two TEDx Talks, The Permission of the And and The Donut Effect , which highlight her unique perspective on navigating life’s complexities with grace. Justine is a sought-after speaker who travels nationally and presents virtually to global audiences, delivering keynotes, workshops, retreats, and trainings on topics such as leadership, resilience, mental health, coping with burnout, courageous and curious conversations, and fostering cultures of inclusion and belonging. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Justine Froelker here: LinkedIn Website Mentioned in this episode: Learnit preroll Visit learnit.com/andy to start your free 45-day trial of their Team Pass which includes unlimited classes for up to 20 people. It's a no brainer!…

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Practical Strategies for Building Bravery in Talent Development with Jill Schulman 48:56

acum 5 weeks48:56

48:56

In today's episode, Andy sits down with Jill Schulman, a former United States Marine Corps officer and acclaimed expert on the science of bravery. Together, they explore: Courage and bravery within the workplace Jills extensive background in military service Corporate leadership Positive psychology to offer actionable insights on how we can unlock individual and team potential through the science of bravery Jills academic research on bravery Powerful strategies to help us recognize fear and take bold actions to overcome it Whether it's having difficult conversations, pursuing ambitious goals, or breaking out of our comfort zones, this episode is packed with valuable lessons for anyone looking to bolster their courage in both personal and professional spheres. Join us as we dive deep into cultivating a brave mindset for a more fulfilling and impactful career. Jill Schulman is a former USMC officer, leadership expert, happiness scientist, and keynote speaker who specializes in helping individuals and teams unlock their potential through the science of bravery. With a diverse background spanning military service, corporate leadership, and academia, Jill combines research-based insights with real-world experience to empower others to push limits, embrace bold goals, and elevate their impact—all while enhancing well-being and life satisfaction. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Jill Schulman here: LinkedIn Mentioned in this episode: Learnit preroll Visit learnit.com/andy to start your free 45-day trial of their Team Pass which includes unlimited classes for up to 20 people. It's a no brainer!…

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Bonus Q&A with Jonathan Hodge from APG - Challenges, Trends books, and Career Advice 16:15

acum 5 weeks16:15

16:15

In this bonus Q&A with Jonathan Hodge, he shares: His proudest moment and biggest failure in his career so far A trend that he is following in Talent Development right now The biggest challenge he sees in Talent Development today Books that have made a big impact on his life One piece of career advice he has for you Jonathan Hodge offers a compelling journey of growth and transformation, highlighted by an impressive 22-year career in the professional development industry. Originally emerging from a background in tech sales, Jonathan honed his skills as a senior salesperson and eventually became a sales manager for a telecommunications company. His passion for personal and team development led him to the field of adult and professional growth. Taking inspiration from his father, a former business leader who transitioned into the realm of adult development later in his career, Jonathan carved a niche for himself in helping others reach their potential and is President of Advantage Performance Group (APG). Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Jonathan Hodge here: LinkedIn Thanks to our sponsor at LearnIt, you can get a free 45-day trial to their Team Pass membership for you and your team. Learn more at Learnit.com/andy Article: The Ethics of Generative AI in Learning and Development Mentioned in this episode: Learnit preroll Visit learnit.com/andy to start your free 45-day trial of their Team Pass which includes unlimited classes for up to 20 people. It's a no brainer!…

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Exploring Ethical Guidelines for Using Generative AI in Learning and Development with Jonathan Hodge, President of Advantage Performance Group (APG) 39:32

acum 6 weeks39:32

39:32

Today, we are diving into a crucial conversation about the ethical use of generative AI in the field of learning and development. Our guest is Jonathan Hodge, the CEO and President of Advantage Performance Group, a professional services firm dedicated to creative learning solutions. Andy and Jonathan discuss; Jonathan's insights on the potential challenges and risks associated with AI. Four key guidelines for its ethical use. How AI is reshaping talent development. The importance of balancing innovation with ethical considerations. Whether you're new to AI or already incorporating it into your work, this episode is packed with valuable insights to help you navigate this evolving landscape responsibly. Listen in as we uncover the future of AI in talent development and how it can be harnessed to drive growth and success while respecting ethical boundaries. Jonathan Hodge offers a compelling journey of growth and transformation, highlighted by an impressive 22-year career in the professional development industry. Originally emerging from a background in tech sales, Jonathan honed his skills as a senior salesperson and eventually became a sales manager for a telecommunications company. His passion for personal and team development led him to the field of adult and professional growth. Taking inspiration from his father, a former business leader who transitioned into the realm of adult development later in his career, Jonathan carved a niche for himself in helping others reach their potential and is President of Advantage Performance Group (APG). Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Jonathan Hodge here: LinkedIn Article: The Ethics of Generative AI in Learning and Development Mentioned in this episode: Learnit preroll Visit learnit.com/andy to start your free 45-day trial of their Team Pass which includes unlimited classes for up to 20 people. It's a no brainer!…

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Rashi Kakkar Bonus Q&A 18:32

acum 6 weeks18:32

18:32

In this bonus Q&A with Rashi, she shares: Her proudest moment and biggest failure in her career so far A trend that she is following in Talent Development right now The biggest challenge she sees in Talent Development today Books that have made a big impact on her life One piece of career advice she has for you Rashi Kakkar has a career spanning strategy consulting, sports management, design thinking / service design and digital transformations, before getting into learning and development at McKinsey. All of this has helped Rashi develop her own unique look at problems and servicing and developing others. Currently Rashi is the Global Manager and Portfolio Lead for Leadership Development at McKinsey and Author of the Decks and Diapers blog. All views expressed in this podcast interview are her own and not representative of the McKinsey organization. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Check out Andy's feature on Rashi's Blog here Connect with Rashi Kakkar here: LinkedIn Decks and Diapers Mentioned in this episode: Learnit preroll Visit learnit.com/andy to start your free 45-day trial of their Team Pass which includes unlimited classes for up to 20 people. It's a no brainer!…

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Transforming Talent Development: Rashi Kakkar's Insights on Digital Transformations and Upskilling 43:43

acum 7 weeks43:43

43:43

Today we welcome Rashi Kakkar, Global Manager and Portfolio Lead for Leadership Development at McKinsey & Company. Rashi shares her unique journey from strategy consulting, sports management, and digital transformations to her current role in learning and development. Together, Andy and Rashi delve into a range of compelling topics, including: The Brand of learning and development (L&D) Digital transformations Scaling and upskilling employees within a global organization, with a focus on professional services. Rashi provides valuable insights into the importance of clear communication, people alignment, and capability building during organizational transformations. She also discusses the significance of breaking down silos, working closely with IT and digital teams, and the need for L&D to take a more strategic, proactive approach. Additionally, Rashi shares her perspective on using principles from CX, UX design, service design, and agile thinking to enhance talent development practices. Listen in to discover how you can improve your strategies and elevate the impact of L&D within your organization. Rashi Kakkar who has a career spanning strategy consulting, sports management, design thinking / service design and digital transformations, before getting into learning and development at McKinsey. And all of this has helped Rashi develop her own unique look at problems and servicing and developing others. Currently Rashi is the global manager and portfolio lead for Leadership Development at McKinsey and Author of the Decks and Diapers blog. All views expressed in this podcast interview are her own and not representative of the McKinsey organization. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Check out Andy's feature on Rashi's Blog here Connect with Rashi Kakkar here: LinkedIn Decks and Diapers…

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Bonus Q&A with Mehmet Baha 11:14

acum 7 weeks11:14

11:14

In this bonus Q&A with Mehmet, he shares: His proudest moment and biggest failure in his career so far A trend that he is following in Talent Development right now The biggest challenge he sees in Talent Development today Books that have made a big impact on his life One piece of career advice he has for you His full name is Mehmet Baha and everyone calls him Baha. Since his childhood, he has been fascinated by the question: “How can I make a difference in the lives of people?” His interest leads him to win a scholarship from Fulbright and finish his master’s in the USA on the topic of Conflict Resolution. He has lived and worked in Germany, Turkey, Ireland, Guatemala, and the USA with more than 24 years of work experience. Baha was one of the first employees of Facebook in Europe. Throughout his life, he has realized the importance of having psychological safety to create high-performing teams. So far, he has delivered training and given talks in more than 28 countries across 5 continents. Recently, he completed Harvard Business School’s Online Executive Education Programme “Organizational Leadership”. He is fluent in English, Spanish, Turkish, and German. In his free time, he loves to play percussion, travel with his family, and play basketball with his 8-year-old daughter. “Playbook for Engaged Employees“ is his first book. In September 2024, his second book “Creating Psychological Safety at Work: The Essential Guide to Boosting Team Performance“ was published. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Mehmet Baha here: LinkedIn…

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Enhancing Team Performance through Psychological Safety with Mehmet Baha 38:52

acum 8 weeks38:52

38:52

Today we delve into an essential topic for anyone in the world of talent development: Psychological Safety. Our guest, Mehmet Baha, is a renowned expert in this field, having started his career with Facebook in Europe and now conducting extensive research and training on creating and fostering psychological safety in organizations. In this episode, Mehmet will: Share his intriguing journey from his impactful time at Facebook to his broader research across various organizations. Explore what psychological safety truly means and how it significantly impacts culture, leadership, team performance, learning, and diversity, equity, and inclusion (DEI). Provide both common pitfalls and valuable strategies that organizations can use to cultivate a psychologically safe environment. Whether you're keen on boosting team performance, navigating organizational change, or enhancing your company's learning and development initiatives, this episode offers invaluable insights. Mehmet's practical examples and actionable tips promise to help you understand and implement psychological safety to elevate your organizational culture. So, without further ado, let’s dive into this enlightening conversation with Mehmet Baha on creating psychological safety at work. His full name is Mehmet Baha and everyone calls him Baha. Since his childhood, he has been fascinated by the question: “How can I make a difference in the lives of people?” His interest leads him to win a scholarship from Fulbright and finish his master’s in the USA on the topic of Conflict Resolution. He has lived and worked in Germany, Turkey, Ireland, Guatemala, and the USA with more than 24 years of work experience. Baha was one of the first employees of Facebook in Europe. Throughout his life, he has realized the importance of having psychological safety to create high-performing teams. So far, he has delivered training and given talks in more than 28 countries across 5 continents. Recently, he completed Harvard Business School’s Online Executive Education Programme “Organizational Leadership”. He is fluent in English, Spanish, Turkish, and German. In his free time, he loves to play percussion, travel with his family, and play basketball with his 8-year-old daughter. “Playbook for Engaged Employees“ is his first book. In September 2024, his second book “Creating Psychological Safety at Work: The Essential Guide to Boosting Team Performance“ was published. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Mehmet Baha here: LinkedIn…

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Bonus Q&A with Mathew Moxon 13:02

acum 8 weeks13:02

13:02

In this bonus Q&A with Matthew, he shares: His proudest moment and biggest failure in his career so far A trend that he is following in Talent Development right now The biggest challenge he sees in Talent Development today Books that have made a big impact on his life One piece of career advice he has for you Matthew has 25 years in the learning space - both corporate and for agencies. His experience ranges from working with global clients with large culture and organisational change programmes, develop learning strategies, develop learning solutions and occasionally getting out in the wild to deliver leadership programmes. All this is across lots of different sectors: pharma, automotive, manufacturing, telco and retail. His big passion is improving business performance through people - especially focusing on authentic leadership, innovation, culture, empowerment and trust. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Matthew Moxon here: LinkedIn…

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Developing Leaders and Organizational Culture with Matthew Moxon 45:52

acum 9 weeks45:52

45:52

Today we dive deep into the complexities and nuances of leadership with our special guest, Matthew Moxon, the Global Director of Learning Experience Design at Nazare. With over 25 years of experience across sectors like pharma, automotive, and manufacturing, Matthew brings a wealth of knowledge on developing authentic leadership, fostering innovation, and cultivating an empowering corporate culture. In this episode, we’ll explore: Essential leadership principles such as empowering others, providing constructive feedback, and maintaining accountability. Matthew's personal journey with testicular cancer, emphasizing the importance of awareness and early detection, while using humour and resilience to inspire others. The challenges of ensuring strategic communication resonates with employees, the concept of leadership "Multipliers" to maximize team potential, and integrating leadership training into daily workflows rather than isolated events. The importance of understanding employee mindsets, addressing roadblocks, and fostering genuine engagement. So, settle in and get ready to rethink leadership, culture, and personal well-being with insights that can transform both your professional and personal lives. Let's get started! Matthew has 25 years in the learning space - both corporate and for agencies. His experience ranges from working with global clients with large culture and organisational change programmes, develop learning strategies, develop learning solutions and occasionally getting out in the wild to deliver leadership programmes. All this is across lots of different sectors: pharma, automotive, manufacturing, telco and retail. His big passion is improving business performance through people - especially focusing on authentic leadership, innovation, culture, empowerment and trust. Connect with Andy Storch here: Website LinkedIn Join us in the Talent Development Think Tank Community ! Connect with Matthew Moxon here: LinkedIn…

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Bonus Q&A with Dr. Shveta Miglani 12:20

acum 9 weeks12:20