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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Sad Dads Club Podcast explicit
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Content provided by Gym and Foo and Foo: Sad Dads. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gym and Foo and Foo: Sad Dads or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
A couple of Dads with life experience and comic savvy to tackle all kinds of subjects. Kids, we got 'em. Homes, we maintain them. Wives, check. Cars, yeah, we drive, we fix, we break them. Music, yeah, we're into music. Projects, we do them. Holidays, we celebrate them. Animals, of course, there's dogs, cats, fish, you name it. Tag along with us as we explore, tell stories and laugh about life's predicaments. What's your interest?
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338 episoade
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Manage series 2501935
Content provided by Gym and Foo and Foo: Sad Dads. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gym and Foo and Foo: Sad Dads or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
A couple of Dads with life experience and comic savvy to tackle all kinds of subjects. Kids, we got 'em. Homes, we maintain them. Wives, check. Cars, yeah, we drive, we fix, we break them. Music, yeah, we're into music. Projects, we do them. Holidays, we celebrate them. Animals, of course, there's dogs, cats, fish, you name it. Tag along with us as we explore, tell stories and laugh about life's predicaments. What's your interest?
…
continue reading
338 episoade
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Sad Dads Club Podcast

1 Episode 337 - We're in Deep Bandini 1:09:25
1:09:25
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This week Foo talks about his 401k matching scenario. Foo looks for positivity in the snowpack while Gym is reeling at how good his yard looks. Foo says we're in Deep Bandini. Remember books with flowers in them, Foo does. Foo is gonna save the world with his new garden implementation. Gym struggles with keeping his pool clean. Foo cleans the NID water ditch with his Dad. Gym tries to go to the Hands Off protest but doesn't make it due to a Caddy issue which ends up being a bad coil pack. Foo brings out some Butterbeer Goldfish and they are polarizing. Gym has an idea to make a difference in today's climate. Plus more!…
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Sad Dads Club Podcast

1 Episode 336 - Trust me, tariffs 1:09:25
1:09:25
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This week Foo wants to clarify his wash car methods. Boars hair brushes? Affording things today is becoming problematic while tariffs are quickly becoming part of our lives. Car companies are about to struggle and many other iindustries, really. Gym has a theory on what Trump is up to and it comes down to the 1%. How will all the DOGE cuts affect some aspects of life and especially during emergency situations where FEMA would intervene. Foo contemplates his reirement and lack of a will. Foo got the gutters covered. Plus more!…
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Sad Dads Club Podcast

1 Episode 335 - Using RAM as disks 1:24:56
1:24:56
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This week the guys want to know what's in a car ceramic coating, best methods for a scratch free car wash and talking about our past car wash indiscretions. Gym gets recommended a place that can do wheel repair and powder coat while Foo gets referred for motorcycle fork repair. Foo's wife got a new ride. Melly goes to New Orleans for an Audiology conference and Foo loves the food aspect of that city. Gym goes to Mexico City and doesn't have a meal. We reminisce about long lost portable storage formats over the years. Plus more!…
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Sad Dads Club Podcast

1 Episode 334 - Optimus Prime was my first hero 1:19:38
1:19:38
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This week the guys try and make some sense of the current political environment in America. Why Tesla is now hated regardless of the product. DOGE is gutting the governement to what end? Privatizing parts of the government is a bad way to go for a number of reasons. Why are we angering our long time allies? MAGA posts are hard to ignore and almost never based in any kind of fact. Watching the President actively going after his political rivals is unreal. The White House press secretary is awful. Foo wants to know what is the first movie made you tear up? Plus more!…
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Sad Dads Club Podcast

1 Episode 333 - You probably voted for the wrong person 1:33:17
1:33:17
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This week Foo has leaves in his gutters and a pond that shreds fish. Battling the critters. Country dogs are different than suburban dogs. Foo deals with new time reporting. Gym has a coolant cap that destroyed itself and Melly's Subaru goes back into the shop. Foo goes to a protest with his daughter and Gym is proud. We go long on time to talk a little politics and voice our frustration. Plus more!…
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Sad Dads Club Podcast

1 Episode 332 - Why does everything smell like burnt coconut? 1:18:47
1:18:47
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This week Foo finds out that timesheets are becoming the problem they deserve and efficiency has no place there. Foo realizes how important the dogs were to his mental health. Gym and his son see Helmet again and music and live music is a big part of their lives. Shopping for music back in the day was fun. Foo and Zander are going to see Ado. How's the new administration treating you? Plus more!…
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Sad Dads Club Podcast

1 Episode 331 - Lets have a conversation about banks 1:10:52
1:10:52
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This week the guys start the conversation about banking in America and how it's gotten more computer automated and further from their original intentions. Gym thinks credit unions are where it's at but Foo dump one cuz he's slided. What browser do you use? Foo finds out how much he still owes on his Apple Watch. The guys find they are less apt to upgrade new sexy hardware as they used to be. Foo installs in ceiling speakers for his surround sound. Gym finds a strange issue with his Denon home theater amp. Foo finds out how good wireless CarPlay is. Plus more!…
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Sad Dads Club Podcast

1 Episode 330 - Stuck in the snow 1:08:49
1:08:49
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This week gym gets his face melted by some Louisiana Hot Chicken. Foo wants fries and they better be good. Gym goes out in the snow in a side by side and has a blast. Gym along with his wife and daughter attend the No Kings for Presidents Day protest at the state capitol. Venus gets a 5 day weekend but ends up sick. Plus more!…
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Sad Dads Club Podcast

1 Episode 329 - We found the third person in America that hasn't watched The Office 1:12:00
1:12:00
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This week Foo grapples with Bob. Gym grapples with a drywall repair. Gym gets locked up when thinking about doing home renovations projects. The right tools make the difference but not having them is not a reason why you can't do something. Foo wants to build a garden out back, is there time? Gym finally installs his wife's dash cam after two years. Foo's Dad pops the big question about Temu. Gym has a Caddy update. Plus much more!…
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Sad Dads Club Podcast

1 Episode 328 - Speed Check Ahead 1:16:55
1:16:55
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This week Gym updates us on the Caddy. Gym feels like he is constantly cleaning gutters. Do you clean the gutters on a rental or have the homeowner do it? Foo gets to the point with regards to his dad's health in a search for truth and honesty. Gym recommends a show called Baylen Out Loud, so check it out. The guys determine that sometimes its good to be outside your comfort zone. There are questions about the Apple Maps CarPlay Speed Check notifications. Call your representatives if you are unhappy with our current situation. Plus more!…
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Sad Dads Club Podcast

1 Episode 327 - Lemorange pie 1:14:21
1:14:21
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This week Foo notices that the Cadillac is once again missing. Foo goes full farmer and helps his dad on the property. Electric shears for the win. Gym is looking for a bucket truck he can borrow. Lemorange pie, say no more. Overalls are making a comeback for Foo. Foo's pants are coming up short in the crotch. Gym moves a gun safe and repairs some drywall. Car stereos are disapointing nowadays. Plus more!…
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Sad Dads Club Podcast

1 Episode 326 - What has he done for the middle class? 1:29:01
1:29:01
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This week the guys go long. Gym buys a pressure washer kit and satisfyingly cleans a yard drain and a gutter. Gym goes shooting for the first time and enjoys it? Can you hunt or shoot living things? The new regime has taken over the US and it's... subpar, and we dive deep into all the changes happening. The politicising of the LA Fires. Plus more!…
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Sad Dads Club Podcast

1 Episode 325 - Hey, nice bonus 1:12:18
1:12:18
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This week the guys start with some conversation about paying attention to financial news and mostly bungling our way through money conversation. Foo is noticing that there's good news regarding how his employer did this year which reflects on potential bonuses. Do you count on bonuses as part of your salary like Clark Griswold? Gym, once again, repairs a toilet. Are you on board for a bidet? How many finger touches does it take to get to the bottom of a toilet flush lever? Gym talks about The Stanley Parable, a game which is currently free from Playstation Network. Gym is not a gamer. Foo takes Zander to Sac Anime show. Plus more!…
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Sad Dads Club Podcast

1 Episode 324 - Wax ring stocking stuffer 1:20:34
1:20:34
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This week the guys realize they never mentioned not recording for two weeks over the Christmas and New Years holidays. Gym has a toilet apocolypse right before Christmas. Gym gets a body pillow and Foo sleeps with an L. Gym installs 2TB into his PS5 and breaks something. The Foo fam is playing Balder's Gate 3. Gym has been playing Zelda: Echose of Wisdom. Zander has a birthday and Foo bounces. A small dive into shortbread, maybe? Plus more!…
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Sad Dads Club Podcast

1 Episode 323 - Polish your rental 1:19:00
1:19:00
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This week Foo toggles his Bluetooth. Foo polishes, not one, but two different rental cars. Enterprise tries to pin excessive tire wear on the Mustang on Foo. Foo full sends his repaired Focus RS. Foo takes his Focus RS into the snow with his new snow tires. First snowboarding session of the season for Foo. Gym sucks at riding switch. Gym and his daughter have been playing It Takes Two and highly recommends it. Gym recommends Red Dead Redemption 2. Foo's family plays Balder's Gate. Gym recommends Detroiters, go watch it. Plus more!…
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