FULL COMP: The Voice Of The Restaurant Industry Revolution podcast

#Josh Kopel #Entrepreneur #Business #Marketing #Restaurant Success #Hospitality Industry #Restaurant Business Strategies #Restaurant Profitability #Independent Restaurant Growth #Restaurant Operation #Hospitality Leadership #Restaurant Marketing #Scaling Restaurant Businesses #Profitability Tips For Restaurants #Customer Experience In Restaurants #Restaurant Staffing Solutions #Leadership Tools For Restaurateurs #Restaurant Branding #Small Business Advice For Restaurant Owners #Social Media For Restaurants #Restaurant Innovation #Food And Beverage Business Insights #Hospitality Trends #Restaurant Technology #Growing A Restaurant Business #Expert Interviews For Restaurateurs #Restaurant Success Stories #Tips For Restaurant Owners #Restaurant Management Strategies #Maximizing Restaurant Profitability #Marketing For Independent Restaurants #Business Growth For Restaurateurs #Culinary Business Strategies #Improving Restaurant Operations #Restaurant Leadership Advice #Restaurant Customer Experience Strategies #Operational Excellence In Restaurants #Building Restaurant Brands #Mastering Restaurant Scalability

44:18

AI and Generative AI are transforming cybersecurity by enhancing threat detection and response. These technologies offer unmatched accuracy and efficiency, making them crucial for protecting sensitive data. As cyber threats evolve, integrating AI into security strategies is essential. This week, Dave, Esmee and Rob talk to Corence Klop, CISO at the Rabobank, about the expanding role of AI and Generative AI in cybersecurity, and how to begin integrating these technologies into your organization. TLDR 04:45 Rob is confused about wrong AI information for a hotel booking 08:20 Conversation with Corence 33:40 How can you identify the state of flow for your end-user in agile practices? 40:50 Going to the swimming pool and disco with your daughter Guest Corence Klop: https://www.linkedin.com/in/corenceklop/ Hosts Dave Chapman: https://www.linkedin.com/in/chapmandr/ Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/ Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ Production Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/ Dave Chapman: https://www.linkedin.com/in/chapmandr/ Sound Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/ Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/ ' Cloud Realities' is an original podcast from Capgemini…

FULL COMP: The Voice of the Restaurant Industry Revolution

Distribuie

Pagina seriei•Feed

What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game—restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we unpack their biggest wins, hardest lessons, and the strategies that changed everything. No fluff, no filler—just actionable insights to help you boost profits, build your brand, and create the kind of restaurant you’ve always dreamed of. So, if you’re ready to stop spinning your wheels and start seeing results, hit subscribe.

534 episoade

FULL COMP: The Voice of the Restaurant Industry Revolution

updated acum 14 ore

Distribuie

Pagina seriei•Feed

534 episoade

ทุกตอน

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Steal These Systems: David Morton’s Proven Formula for Building Profitable Restaurants Anywhere 37:47

acum 14 hours37:47

37:47

It’s one thing to grow a restaurant group. It’s another to grow one that thrives across categories, cities, and economies. David Morton has done exactly that—without taking on debt, overextending his team, or compromising his values. As co-founder of Episcope Restaurants , David has engineered a scalable system that pairs creative vision with financial discipline. In this episode, we break down his approach to market selection, capital efficiency, weekly P&Ls, and the real difference between restaurants that survive and those that lead. If you want a playbook for building a restaurant business that lasts, this is it. Takeaways: Profitability is the key problem for restaurant owners. David Morton aims to make a difference in the restaurant industry. The restaurant industry lacks leadership and standards for excellence. A conservative approach to business modeling can lead to success. Mistakes are part of the learning process in the restaurant business. The future of dining is influenced by social needs post-COVID. Managing balance sheets is as important as P&L statements. Openness to change is crucial for restaurant success. The restaurant industry must adapt to rising development costs. ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Episode 2: The Future of Restaurant Development 25:37

acum 1 day25:37

25:37

With neighborhoods devastated and operators forced to relocate, how will the fires reshape the restaurant landscape in Los Angeles? Development expert Jerry Prendergast has overseen hundreds of restaurant projects, and today, he unpacks the real estate shifts, leasing opportunities, and market trends emerging in LA’s hospitality scene. He also shares how operators across the country can rethink expansion, negotiate better leases, and position themselves for long-term success in a rapidly changing industry. This series was created in collaboration with Michael Benson of Southern California Restaurant Design Group . When the fires devastated LA’s restaurant community, Michael saw an opportunity to bring together experts who could provide real strategies and solutions for operators facing the challenge of rebuilding. Each conversation in this series is designed to deliver practical insights, industry trends, and actionable steps to help restaurant owners in LA—and beyond—come back stronger. ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Living the Dream Now: Elliott Bisnow on Building a Business You Never Want to Exit 37:20

acum 5 zile37:20

37:20

We’ve been sold the lie that freedom comes after the exit. But what if we built businesses we never wanted to leave? That’s exactly what Elliott Bisnow did. As co-founder of Summit and Powder Mountain, he’s created a movement, not just a company—one built on authenticity, community, and the belief that life and work should be equally inspiring . In this episode, Elliott breaks down the power of big ideas, the myth of the exit strategy, and how living your brand is the real key to long-term happiness and success. Takeaways: Focusing on niches can lead to unique business opportunities. Building community is essential for entrepreneurial success. Authenticity is more valuable than perfection in leadership. Managing expectations is crucial for customer satisfaction. Creating leaders within organizations fosters a positive culture. Mentorship plays a significant role in personal growth. Co-founding a business brings diverse perspectives and skills. Living the brand enhances personal fulfillment and business success. Intentional living can lead to a more balanced and fulfilling life. ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Office Hours: How to use AI to effortlessly delegate and amplify your marketing efforts 11:36

acum 6 zile11:36

11:36

I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses. In this episode, I break down how AI can be a game-changer for restaurant owners, not by replacing people, but by freeing them up to focus on what actually matters. We’re talking automation, streamlined marketing, and strategic delegation—because the secret to scaling isn’t working harder, it’s working smarter . I’ll walk you through how AI and well-crafted SOPs can help you reclaim your time, reduce the daily chaos, and set your restaurant up for long-term success. And here’s the kicker—you don’t have to overhaul everything overnight. Start small, build momentum, and watch how AI helps take your business to the next level. Takeaways: Money is the primary problem for restaurant owners. AI can help delegate tasks effectively. Overwhelm often comes from mismanaged tasks. Automated task audits can identify inefficiencies. AI can create structured SOPs from recorded tasks. Marketing consistency is key for restaurant success. AI can generate comprehensive marketing calendars. Engagement can increase with AI-driven marketing. Start with small AI implementations for better results. AI is a tool to amplify leadership in restaurants. Chapters 00:00 Introduction to Restaurant Profitability 02:06 Leveraging AI for Restaurant Efficiency 05:49 Streamlining Marketing with AI 10:03 Implementing AI in Manageable Steps If you’ve got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com .…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Turning Pictures into Profits: Zaheer Bhyat & Ray Erickson on Food Photography That Sells 38:08

acum 8 zile38:08

38:08

A picture might be worth a thousand words, but in the restaurant industry, the right picture is worth thousands of dollars. Zaheer Bhyat and Ray Erickson have built their careers mastering the art of visual storytelling—helping brands create food photography that doesn’t just look good, but actually drives sales. In this episode, we break down why most restaurant images fail, the psychology behind visuals that make customers take action, and the simple changes that can turn your food photos into a powerful marketing tool. If you want to learn how to make your food look irresistible, this is the episode for you. To learn more about their expertise in brand storytelling and high-converting food photography, visit https://pacificnexus.com/ ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Episode 1: Building Restaurants Faster, Smarter & Stronger 25:34

acum 9 zile25:34

25:34

In this episode, Josh Kopel and Michael Benson sit down with Brad Block , a top restaurant builder who has worked on some of LA’s most high-profile hospitality projects. With countless operators now facing the challenge of rebuilding, Brad shares insider strategies on how to reopen faster, smarter, and stronger —without getting caught in costly delays or unnecessary expenses. Whether you’re in LA recovering from the fires or a restaurateur thinking about renovations, this episode breaks down construction shortcuts, cost-saving strategies, and future-proofing techniques that will make your next restaurant build a lasting success. This series was created in collaboration with Michael Benson of Southern California Restaurant Design Group . When the fires devastated LA’s restaurant community, Michael saw an opportunity to bring together experts who could provide real strategies and solutions for operators facing the challenge of rebuilding. Each conversation in this series is designed to deliver practical insights, industry trends, and actionable steps to help restaurant owners in LA—and beyond—come back stronger.…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Scaling Without Selling Out: Chris Schultz on Growing Iconic Brands While Keeping the Soul 38:17

acum 12 zile38:17

38:17

How do you scale a brand without losing the magic that made it special in the first place? Chris Schultz has spent his career answering that question. From Starbucks to Mod Pizza to his current role as CEO of Voodoo Doughnut, Chris has helped transform cult brands into national powerhouses—all while keeping them authentic, quirky, and loved. In this episode, we dive into what it really takes to grow without losing your identity, how Voodoo is defying industry norms, and why staying weird might just be the ultimate strategy for success. To learn more about Voodoo Doughnut and how they’re keeping the magic alive while growing nationwide, visit https://www.voodoodoughnut.com . ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Office Hours: Here's my fix for solving the labor shortage 12:45

acum 13 zile12:45

12:45

I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses. In this episode, I break down why the old-school mentality of treating your team like “family” is actually holding you back. Look, I love my people, but a real family won’t fire you for showing up late. A restaurant, on the other hand? It’s a business. And if we want to build sustainable, profitable businesses, we need to stop running our teams on emotions and start leading with clarity, accountability, and mutual investment. I’ll walk you through the leadership shifts that changed everything for me—how setting clear expectations, constantly recruiting, and focusing on performance over sentiment will transform your restaurant from a revolving door into a powerhouse of talent. If you’re tired of losing good people and constantly hiring, this one’s for you. Takeaways 80% of restaurants barely break even. If you can't keep people, the problem might not be them. Great restaurants aren't a family. They're a high-performance team. A players do not elevate the performance of B and C players. People don't leave places that invest in them. We need to be recruiting all the time, not just when we're desperate. Set clear expectations from day one. Externalize the rules and accountability. Lead from the front and invest in your team's goals. Build relationships with potential hires before you need them. Chapters 00:00 Introduction to Restaurant Profitability Challenges 02:15 The Leadership Problem in Restaurants 03:44 Building a High-Performance Team 06:40 Mutual Investment in Employee Growth 09:34 The Importance of Constant Recruitment If you’ve got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com .…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Rethinking Restaurant Growth: Mohaimina Haque on Reinventing Tony Roma’s for a New Era 35:25

acum 15 zile35:25

35:25

Legacy brands can either fade into the past or evolve to meet the future. Mohaimina Haque is making sure Tony Roma’s does the latter. As a lawyer-turned-CEO, she’s bringing a fresh, analytical approach to a 50-year-old brand, modernizing its operations, embracing AI and robotics, and redefining what a franchise model can be. In this episode, we unpack how she’s steering the company through innovation, why she believes in out-innovating rather than replicating, and how independent restaurant operators can apply these same strategies to scale smarter. To learn more about the reinvention of Tony Roma’s and its next evolution, visit https://www.tonyromas.com . ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
No Story, No Glory: Bill Harper on the Art of Building Irresistible Brands 40:39

acum 19 zile40:39

40:39

If you’re struggling to stand out, it’s not because your product isn’t good—it’s because your story isn’t strong enough. Bill Harper has spent decades mastering the art of strategic storytelling, helping brands cut through the noise and connect with their ideal customers. From repositioning legacy businesses to turning underdog brands into industry leaders, Bill knows what it takes to make people care. In this episode, we dive into the psychology of great branding, why simplicity wins every time, and the secret sauce behind marketing that actually works. If you want to build a brand that people can’t ignore, this episode is a must-listen. To learn more about his work at BrandBoss HQ and how to craft a brand story that sells, visit https://www.brandbosshq.com . ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Office Hours: How I create bulletproof promotional offers 10:30

acum 20 zile10:30

10:30

I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses. In this episode, I dive into why most restaurants struggle to make money and what we can do about it. The hard truth? Discounting isn’t the answer. Slashing prices might get people in the door, but it conditions your guests to expect deals instead of value. Instead, I break down how to create offers that actually influence customer behavior—offers that build demand, drive revenue, and make your restaurant the place to be. We’ll also get into the psychology behind urgency and scarcity, and how those two factors can supercharge your marketing. Bottom line: You don’t need to race to the bottom to win in this industry. You just need to understand what your guests truly want—and then give it to them in a way that keeps them coming back for more. Takeaways 80% of restaurants barely break even. It's not your fault, it's your system's. Stop trying to force behavior. Create exclusivity, not a fire sale. Incentivize upsells instead of discounts. Create experiences, not sales. People just want to be told what to do. A great offer gets them in the door at the right time. People don't act unless they feel like they're going to miss out. The best restaurant marketing gets the right people spending the right money. Chapters 00:00 Introduction to Restaurant Profitability Challenges 01:48 The Importance of Effective Offers 06:01 Crafting Offers that Influence Behavior 08:56 Creating Urgency and Scarcity in Offers If you’ve got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com .…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Reimagining Fine Dining: Douglas Keane on Breaking the Rules and Building a Better Restaurant 35:41

acum 22 zile35:41

35:41

What if everything you thought you knew about running a restaurant was wrong? Douglas Keane, the James Beard Award-winning chef behind Cyrus, has spent the last decade rethinking fine dining from the ground up. After closing his acclaimed restaurant in 2012, Douglas refused to return to the same broken model—so he built something completely different. In this episode, we dive into how he’s engineered a new kind of restaurant: one where teams thrive, work-life balance exists, and profitability isn’t a pipe dream. If you’ve ever wanted to challenge the status quo of this industry, this is a conversation you can’t afford to miss. To learn more about his groundbreaking approach to fine dining, visit https://www.cyrusrestaurant.com . His story proves that rethinking the rules isn’t just possible—it’s the future of hospitality. ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Disrupting Restaurant Tech: Sterling Douglass on Profitable Growth and Smarter Systems 42:40

acum 26 zile42:40

42:40

Restaurant tech is a double-edged sword—it can streamline operations and drive profits, or it can be just another expense that complicates everything. Sterling Douglass, co-founder and CEO of Chowly, has spent years solving that problem. He’s built a platform that not only automates online ordering but also optimizes pricing, increases average check sizes, and turns data into dollars. In this episode, we unpack why most restaurant tech fails, how operators can make digital channels work for them, and the key strategies to boost sales without adding complexity. If you’re ready to get more from your tech stack and grow profitably, this conversation is a must. To find out if your restaurant’s website is killing your online sales, get a free audit today by clicking here . ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Office Hours: The most profitable way to grow a restaurant 9:30

acum 27 zile9:30

9:30

I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses. In this episode, I’m tackling one of the biggest traps restaurant owners fall into—the idea that more locations automatically mean more profit. The truth? Scaling too soon can sink your business faster than a slow Tuesday night. I’ll break down how to know if you’re actually ready to expand, why strong leadership is non-negotiable, and how to squeeze every ounce of profit from your existing operation before even thinking about a second location. Plus, I’m sharing smart growth strategies—like diversifying revenue streams and testing new concepts—that can set you up for long-term success without unnecessary risk. Let’s get into it. Takeaways 80% of restaurants barely break even. You don't need more restaurants, you need better restaurants. Bad expansion kills more restaurants than bad food. More seats does not equal more money. Before you scale outward, scale upward. Audit your first location. Find your revenue leaks. Test first with pop-ups or ghost kitchens. Smart growth builds empires. Expand when you're ready, not just because you're impatient. Chapters 00:00 Introduction to Restaurant Profitability Challenges 02:08 Understanding When to Expand Your Restaurant 05:55 Strategies for Smart Growth and Expansion If you’ve got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com .…

FULL COMP: The Voice of the Restaurant Industry Revolution

1
Redefining Indulgence: Sasha Zabar on Building a Luxury Ice Cream Brand with Viral Appeal 37:40

acum 29 zile37:40