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Insights Unlocked


1 How Anthropologie gets omnichannel right (and what to learn) 27:29
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Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…
West London Sport
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Content provided by West London Sport. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by West London Sport or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
West London Sport's David McIntyre and Ian McCullough join former QPR striker Kevin Gallen to bring you their views and the latest news on Queens Park Rangers FC.
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68 episoade
Marcați toate (ne)redate ...
Manage series 3380834
Content provided by West London Sport. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by West London Sport or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
West London Sport's David McIntyre and Ian McCullough join former QPR striker Kevin Gallen to bring you their views and the latest news on Queens Park Rangers FC.
…
continue reading
68 episoade
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1 Big week - and a big month ahead - for QPR 29:32
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West London Sport's David McIntyre is joined by former QPR striker Kevin Gallen for the latest podcast. Why are Rangers struggling again? And what can be done to turn things around? Learn more about your ad choices. Visit podcastchoices.com/adchoices

1 'There's a lot wrong at QPR' 32:18
32:18
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David McIntyre is joined by Kevin Gallen for another West London Sport QPR podcast. They discuss the 4-1 defeat against Middlesbrough, ongoing concerns about the club's recruitment and what could be done to turn things around. Learn more about your ad choices. Visit podcastchoices.com/adchoices

1 Can QPR play the way Cifuentes wants them to? 37:48
37:48
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West London Sport's David McIntyre and former QPR striker Kevin Gallen discuss Rangers' poor start to the season - and hear from Marti Cifuentes. Learn more about your ad choices. Visit podcastchoices.com/adchoices

1 Protect these two QPR players at all costs 31:15
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David McIntyre and Ian McCullough discuss Saturday's 2-2 draw with Sheffield United and the exciting debuts of Karamoko Dembele and Koki Saito. They also debate whether Rangers need to sign another central midfielder. Learn more about your ad choices. Visit podcastchoices.com/adchoices

1 'Fantastic' Saito backed to shine at QPR 16:39
16:39
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Tokyo-based football journalist Sean Carroll tells Ian McCullough that Koki Saito has the tools and talent to impress at QPR following his move to Loftus Road from Belgian side Lommel this week. Learn more about your ad choices. Visit podcastchoices.com/adchoices

1 'Exciting' Dembele can be a star for QPR 13:29
13:29
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Ian McCullough is joined by Dan Bennett of Hayters Sport to discuss QPR 's new signing Karamoko Dembele. Blackpool fan Dan explains why he can be a success at Loftus Road following his exciting loan spell at Bloomfield Road last season. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

1 Does Cifuentes face a tougher test at QPR? 35:45
35:45
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David McIntyre and Ian McCullough look ahead to QPR's season-opener against West Brom on Saturday, discuss Rangers' pre-season and the challenges faced by Marti Cifuentes as he looks to build on last season's strong finish. Learn more about your ad choices. Visit podcastchoices.com/adchoices

1 £7m for QPR star Clarke-Salter? 36:20
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David McIntyre is joined by Kevin Gallen and Ian McCullough to discuss whether QPR should cash in on rumoured Celtic target Jake Clarke-Salter, question the productivity of the club's academy and pay tribute to Frank Sibley who died this week. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
David McIntyre is joined by Kevin Gallen and Ian McCullough to look back on QPR's season-ending win at Coventry, discuss whether Joe Walsh should be the Rangers' No.1 and who may be arriving and leaving ahead of the new season. Learn more about your ad choices. Visit podcastchoices.com/adchoices

1 Cifuentes pondering changes for Coventry clash 23:12
23:12
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QPR boss Marti Cifuentes looks ahead to the final match of a tumultuous season at Coventry. Learn more about your ad choices. Visit podcastchoices.com/adchoices

1 A job well done, but what next for QPR? 37:22
37:22
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David McIntrye is joined by Kevin Gallen and Ian McCullough to toast the job done by QPR boss Marti Cifuentes after the club preserved their Championship status with a 4-0 win over Leeds. But what lies ahead next season for Cifuentes and his team? Learn more about your ad choices. Visit podcastchoices.com/adchoices…

1 Will QPR finally clamber out of the bottom three? 29:15
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Ian McCullough and former QPR striker and captain Kevin Gallen look back at Saturday's win over Bristol City. The pair also discuss whether the team can finally clamber their way out of the bottom three of the Championship for the first time since September 30 by beating bottom club Rotherham at a sold-out Loftus Road on Saturday. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

1 Can new signings save QPR from the drop? 36:54
36:54
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Ian McCullough and Kevin Gallen recap a busy 10 days for QPR that saw the club make four new signings and discuss whether it will be enough to avoid relegation. They also look back at a first win at Blackburn in 25 years and ahead to the Norwich game on Saturday. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

1 Is it win or bust against Huddersfield for QPR? 39:09
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Ian McCullough and Kevin Gallen make a long-awaited return to discuss QPR's win over Millwall, the club's newly-appointed chief executive Christian Nourry and look ahead to Sunday's crunch-clash with relegation rivals Huddersfield at Loftus Road. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

1 Does Cifuentes know his best QPR team? 47:23
47:23
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Ian McCullough, Kevin Gallen and Paul Stokes look back at the disappointing 2-1 defeat at Sheffield Wednesday and discuss whether Marti Cifuentes' squad rotation is what the team needs. In the final pod of 2023, Gallen recalls his memories of playing through the busy festive period and having to spend Christmas night at a deserted hotel in Plymouth. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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