Enterprise AI Innovators podcast

21:03

On the 50th episode of Enterprise AI Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Sesh Tirumala , Senior Vice President and Chief Information Officer at Western Digital . Western Digital is one of the world's largest data storage manufacturers, with over 51,000 employees, 13,000 patents, and $13 billion in annual revenue. From enterprise data centers to high-performance hard drives for creative professionals, Western Digital has been a storage pioneer for over 50 years. In this conversation, Sesh offers insights into practical applications of AI in enterprise productivity, the critical role of IT in global manufacturing, and the future of IT architecture to enable business transformation. Quick hits from Sesh: On AI’s ability to reduce enterprise dependencies on meetings: “We all have this fear of missing out and we try to attend all meetings. What if you told your staff, ‘You don't need to, here's just a snippet that you need to know.’ 90% of the meetings are generally non action driven, so boring and monotonous. You can spare a lot of people from pain, I see value in that. On the current direction of AI and enterprise data: “If your sales data, procurement data, and contract data are all connected, your system should be able to tell a sales rep, ‘Take this action because your customer is about to churn.’” On the importance of experimenting with new AI solutions: “You need to jump in and not wait, because if you wait for too long, then you're going to be irrelevant. So, it's important to get your teams to test out of the box solutions. Because I think data is going to be the ultimate differentiator, both from a cost and connective tissue perspective.” Recent Book Recommendation: Driving Digital Strategy by Sunil Gupta -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Each episode covers the real-world applications of AI, from improving products and optimizing operations to redefining the customer experience. Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise AI Innovators is produced by Josh Meer.…

Enterprise AI Innovators

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Breaking News in AI with The Washington Post Chief Technology Officer Vineet Khosla 32:13

acum 6 weeks32:13

32:13

On the 49th episode of Enterprise AI Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Vineet Khosla , Chief Technology Officer of The Washington Post . The Washington Post is the third-largest newspaper in the United States, with 135,000 print subscribers and 2 and half million digital subscribers. In this conversation, Vineet shares his thoughts on the mainstream integration of AI technology, the transformative impact of AI on journalism, and the future of personalized news delivery. Quick hits from Vineet: On proof that AI is having a true impact on our lives: “The Nobel Prize for Physics went to Geoffrey Hinton. The Nobel Prize for chemistry went to Demis Hassabis, the deep mind. This is the first time we’re seeing the top prize in physics and chemistry go to people who created an AI which solved a problem in that field. It is the AI they invented that did such a commendable job that other people were forced to recognize their achievement as being top notch.” On the impact AI has on human creative roles: “So when these AI models start to be creative, it is understandable everyone's afraid. Let's put that as the baseline and say this is not wrong. It doesn't make anybody bad. But slowly and the way we're doing it with creative tools is that we want AI to do the part of your job that you shouldn't have been doing anyways, and you start to see a change in people's behavior, their hearts and minds. And of course, some people will move faster than others. But when they see the actual benefit, the skeptics will come around and use it to their power.” On encouraging Productivity and creativity through AI tools: “You give people these tools, let them be productive, let them go on their journey, and you encourage them. You obviously give really good use cases. Like I said, when I was writing code recently, I got the AI to write me most of my unit tests because as an engineer, I hate that. And I know they're super important. There is no way I will check in code without it, but I hate writing them. Now that time gets freed up.” Recent Book Recommendation: Our Mathematical Universe by Max Tegmar -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Each episode covers the real-world applications of AI, from improving products and optimizing operations to redefining the customer experience. Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise AI Innovators is produced by Josh Meer.…

Enterprise AI Innovators

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The Future of AI Banking with Ally Chief Information, Data, & Digital Officer Sathish Muthukrishnane 22:36

acum 13 weeks22:36

22:36

On the 48th episode of Enterprise AI Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Sathish Muthukrishnan , Chief Information, Data, and Digital Officer of Ally Financial . Ally is an American bank holding company, with over $8 billion in annual revenue and over 11,000 employees. The company provides auto financing, mortgage loans, banking, and other financial services to 11 million customers across the United States. In this conversation, Sathish explores Ally’s groundbreaking journey from mainframes to AI-powered banking, the game-changing role of generative AI in customer support, and his predictions for how AI will redefine personal banking in the years to come. Producer’s note: This episode was recorded in August of 2024. Quick hits from Satish: On the rules for engaging with Gen AI: “Gen AI is new and fast evolving. Like any new technology, there are risks that you have to tackle. We came up with guiding principles for how we use AI: One, let's build use cases that face our internal customers as the technology evolves. Two, there should always be a human in the middle. And three, we cannot allow sensitive information to leave Ally.” On the necessary data journey to unlock AI’s potential: “AI is having its moment because of the convergence of other hype cycles that have happened. Whether that’s data, cloud, native app development, or any technology investments. If you went through the data journey, and you have cloud enabled, you've made it findable, and you've made it easy to compute the data, now you have the ability to access the data and use the insights, and you can take advantage of this AI explosion.” On the importance of staying up to date with new technology: “Do not forget to experiment. Do not be afraid of the fast evolving technology. Continue to experiment, have your team be empowered. Whether it’s on the offensive or defensive side, it's extremely important for you to be prepared. You need to continue familiarizing yourself with new technology so you can be prepared.” Recent Book Recommendation: Ideaflow by Jeremy Utley and Perry Kleb -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser & Josh Meer.…

Enterprise AI Innovators

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Innovation at the Edge: How AI Transforms the Enterprise with Bain Global CIO & CTO Ramesh Razdan 30:10

acum 17 weeks30:10

30:10

On the 47th episode of Enterprise Software Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Ramesh Razdan , Global CIO & CTO of Bain & Company . Bain & Company is a “Big Three” management consulting firm with 65 global offices, 19,000 employees, and over $8 billion in annual revenue. Bain helps Fortune 500 companies optimize performance, enhance operational efficiency, and implement innovative technology at scale. In this conversation, Ramesh shares his thoughts on how generative AI is transforming Bain, the evolution of the CIO role in the AI era, and how Bain’s clients harness the latest AI capabilities. Quick hits from Ramesh: On AI’s exciting potential to enhance security: “I remain to be extremely bullish on where AI can take us. I believe AI as a human oversight can really increase the velocity of our defense. We have to do that. Human beings cannot respond fast enough.” On choosing which use cases to apply generative AI first: “A famous two by two exercise is to say, ‘What data is available and what value is at stake there?’, and then plot what's the most valuable data for what you are trying to do. What you don't want is the most complex use case up front because the engine is not warmed up. We need to prove the value.” On understanding risk and compliance before adopting AI: “ This technology doesn't come with its own sets of risks. It doesn't come with its own set up. You need to establish proper risk and compliance forums. You need to make sure you are in lockstep with legal teams and risk teams. We want to make sure we're training the right way. We want to change the right behavior.” Recent Book Recommendation: Optimal by Daniel Goleman -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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Inside TransUnion's AI Evolution with CIO Munir Hafez 27:22

acum 21 weeks27:22

27:22

On the 46th episode of Enterprise Software Innovators, host Evan Reiser ( Abnormal Security ) talks with Munir Hafez , CIO of TransUnion . TransUnion specializes in credit reporting, fraud detection, and data analytics. With over 19,000 employees and over $3.6 billion in annual revenue, the company impacts more than a billion people worldwide. In this conversation, Munir shares his thoughts on AI transforming business operations at TransUnion, balancing the potential of AI against the current hype cycle, and the future impact of AI in the enterprise. Quick hits from Munir: On the importance of grounding data to train AI: “If you're asking it how to make a chocolate chip cookie, you don't really need to ground that in your data. If you're trying to say, ‘What cross-sell opportunities can I have for this customer?’ You have to be able to feed it your product catalog and everything else.” On prompt engineering driving value in the current AI environment: “Over time, [AI] is going to get smarter where you need less and less prompt engineering teaching it. But certainly in the short term, I think training, custom LLM, and then depending on the tool, teams that are designed and focused on extending the prompt engineering and the capabilities will be the best way to get the value.” On identifying real use cases for enterprise AI: “My team supports over 500 applications. Everything has AI, including toothbrushes and trash cans. So which tools are actually far enough along that [the AI component] provides value. We were looking for if the triangulation of the technology is advanced enough. The business case makes sense and the business users are engaged and are willing to learn and help support.” Recent Book Recommendation: Outliers by Malcom Gladwell -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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Unlocking the Practical Power of AI to Drive Enterprise Innovation with Grainger CTO Jonny LeRoy 29:57

acum 23 weeks29:57

29:57

On the 45th episode of Enterprise Software Innovators, hosts Evan Reiser (A bnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Jonny LeRoy , CTO of Grainger . Grainger is a Fortune 500 industrial supply company, ensuring seamless operations for a broad range of customers, from hospitals to manufacturing plants and everything in between. With over $16 billion of annual revenue and 26,000 employees, the company provides over 30 million products to support its four and a half million customers. In this conversation, Jonny shares his thoughts on how AI transforms operations at Grainger, quick wins for AI applications in the enterprise, and realistic expectations around today’s AI capabilities. Quick hits from Jonny: On AI’s transformative potential: “We’ve got 2 million SKUs in our Grainger brand and 30 million products across the whole portfolio. AI helps us match the right product to the right customer, and that's where it starts to get really powerful.” On the importance of continuous improvement: “It’s all about solving small problems, one by one. That’s how you unlock AI’s potential—not by waiting for the perfect solution, but by making progress now.” On AI’s ability to improve the customer experience: “A lot of the customer software we're building is to empower, whether it's our merchandising agents or customer intelligence people, to do their work that drives the business, but produces better data. That data then feeds into potential machine learning AI systems. We can put that into motion, get that in front of customers, and improve that data feedback. We understand the direction we're going, and that's not changing. Understand products, understand customers, bring them together super easily.” Recent Book Recommendation: Zen and the Art of Motorcycle Maintenance by Robert M. Pirsig -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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From Noise to Signal: How AI is Shaping the Future of IT with Cloudflare CIO Mike Hamilton 27:45

acum 27 weeks27:45

27:45

On the 44th episode of Enterprise Software Innovators , host Evan Reiser ( Abnormal Security ) talks with Mike Hamilton , CIO of Cloudflare . Cloudflare is a cloud connectivity company that helps businesses deliver content and applications worldwide while keeping them secure. More than 20% of all internet traffic flows through Cloudflare’s networks, making them an indispensable part of modern internet infrastructure. In this conversation, Mike shares insights into how AI helps filter the noise in cybersecurity, the seamless integration of AI in business operations, and the power of AI to automate the mundane. Quick hits from Mike: On AI's role in the future of business: “Artificial intelligence as a technology goes back decades, back into the fifties, starting with academic papers. But the scale of how it gets delivered has been one of the challenges. We're at this interesting turning point now where we've developed something that can actually support this incredible technology to take off.” On the future integration of AI in business operations: “The area that I want to see worked out the most is around the integration space and how we get business systems to talk to each other, [for example, how AI] technology can read API specifications and start to understand how to create automations based on those specs.. That’s something the AI industry has to nail." On the impact of AI on human life: “I think humans will live longer as a result of technology, and I don't think we're necessarily going to draw the connection. Just in the same way that technology, like computers, has improved our quality of life, there are going to be many little ways that AI will extend human life. We probably won’t think about it as AI’s doing, but it will be, and it might not even get the credit it deserves.” Recent Book Recommendation: Leadership is Language by L. David Marquet -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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How AI is Revolutionizing Digital Marketing with Intuit Mailchimp SVP & CTO Jack Tam 21:53

acum 31 weeks21:53

21:53

On the 43rd episode of Enterprise Software Innovators, host Evan Reiser ( Abnormal Security ) talks with Jack Tam , SVP & CTO of Intuit Mailchimp . Intuit Mailchimp is a comprehensive email marketing and automation platform leveraging advanced AI-driven tools to create personalized, data-driven marketing campaigns. In this conversation, Jack shares insights into the evolution of email marketing in the AI era, the transformative impact of AI on customer engagement, and a glimpse into the future of AI-enabled business growth. Quick hits from Jack: On the ability of AI to help small businesses with marketing needs: “Imagine that you can run A/B testing on these marketing experiments. Today you have to watch it, you have to monitor it. We want to be able to let this automate itself, ultimately the owner is still in control, but removing as much of the friction in the experimentation to find the optimal ways to market.” On how AI might continue to improve the user interface: “If you look at Mailchimp today, it's very much a sort of menu navigation. Click this and click that. I can imagine that it can be a much simpler interface. For example, it could literally just be a Google search bar. And you type in this is what I want to do and all the automation happens behind it." On AI roles that will become necessary for enterprise businesses: “Over the last year we spent a lot of time talking about LLMs. Now you're seeing much more specialized LLMs based on industry and data. And so I also think there could be roles around how you get the right data into the right LLMs that are necessary for the types of industry that you're working in.” Recent Book Recommendation: Benjamin Franklin by Walter Isaacson -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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Enlightening the Future of AI and Photonics with Excelitas Technologies EVP & CIO Amit Shah 31:14

acum 35 weeks31:14

31:14

On the 42nd episode of Enterprise Software Innovators, host Evan Reiser ( Abnormal Security) talks with Amit Shah, EVP & CIO of Excelitas Technologies . Excelitas is a global technology company specializing in generating and sensing light in photonics. In this conversation, Amit shares insights into how Excelitas utilizes AI to enhance its photonic technologies, the impact of generative AI on productivity and cybersecurity, and the future of enterprise AI. Quick hits from Amit: On AI opportunities in cybersecurity: “I want my cybersecurity vendors to use AI because the bad guys are going to and already are using AI to be more effective in their outcomes. I want them [Cybersecurity Vendors] to make sure they are using AI to reduce the complexity in the fragmented nature of how cybersecurity is done today.” On the importance of data strategy when leveraging AI: “There's a golden principle in the IT world - Garbage in, garbage out. No matter how good the technology is, if you're feeding garbage to that technology, it's going to spit out garbage. Hallucination is the word people use. What it means to an individual in an enterprise, boils down to the input is not good enough, hence, you're going to have output, which is not good enough." On the potential of generative AI in the enterprise: “You will be using AI without you knowing you are actually using AI within a corporation. It will be embedded into your data structure where it might be cleaning the data. It will help you execute your business processes faster. Being able to distribute your documents and other data to your employees, your customers, your vendors, and your partners, in a much more secure and efficient manner. Recent Book Recommendation: Good to Great by Jim Collins -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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Transforming Retail Through AI with Former Giant Eagle EVP & CIO Kirk Ball 28:15

acum 40 weeks28:15

28:15

On the 41st episode of Enterprise Software Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Kirk Ball , former EVP & CIO of Giant Eagle . Giant Eagle is one of the largest regional supermarket chains in the United States, with over 37,000 employees and more than $11 billion in annual revenue. In this conversation, Kirk shares how AI is transforming the retail industry, the impressive scale of Giant Eagle’s operations, and AI’s potential to shape the future of the enterprise. Quick hits from Kirk: On how ML is being used by Giant Eagle today: “Machine learning is used in setting the assortment, setting the optimized price, driving traffic from your customers and learning which products are price sensitive, which products aren't. When a season comes or goes or a particular weather day occurs, that changes. [With ML], you know what people want to buy and you have to be prepared for that change and your supply chain has to adjust.” On how enterprise use cases are evolving for AI: “They've got generative AI assisting with complex support calls and complex customer interactions to give additional guidance and suggestions, to help them make sure that that customer leaves satisfied. The ability to look through legal documents when you do a software or hardware contract, you probably look for 90 percent of the same thing in every contract. Generative AI can do that for us, we can reduce the cost and the cycle time down dramatically.” On maintaining an innovative culture: “Chance favors the prepared mind. It always does. And it always will. You should constantly be preparing your mind, your team, and your organization.” Recent Book Recommendation: Principles for Dealing with the Changing World Order by Ray Dalio -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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Supercharging Enterprise Operations with AI with Lexmark Global CTO & CIO Vishal Gupta 25:24

acum 44 weeks25:24

25:24

On the 40th episode of Enterprise Software Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Vishal Gupta , Global CTO & CIO of Lexmark . With over 9,000 employees in 170 countries, Lexmark is a global technology company specializing in printing solutions and cloud-enabled IoT imaging technology. In this conversation, Vishal shares insights into how Lexmark uses AI for predictive maintenance and an optimized customer experience, the revolutionary potential of enterprise AI adoption, and how IT leaders navigate the opportunities and challenges of emerging technologies. Quick hits from Vishal: On current use cases for AI vision: “We're working with one of the biggest oil change companies on the planet. With our Edge AI technology, we can detect if a car that has come in for an oil change has been greeted by the oil change team within the first three minutes. With this technology, we're already seeing that they're able to save one or two customer drive-offs a day, which pays for the entire month of the technology itself.” On how Lexmark is capitalizing on emerging technology trends: “We've transitioned a lot based upon the technologies that we have developed into being an IoT and AI company. We launched an offering called Optra two and a half years back. We're doing a lot of work with AI, our printers have IoT sensors, and they last fifty percent longer than the rest of the industry because we're able to stream the data and we're able to use the AI to extend their life.” On areas of AI that people may be underestimating: “People underestimate the accuracy aspect of AI. They think more about ‘how do I get a project done,’ and not about ‘how do I actually measure accuracy on an ongoing basis to know whether or not I can really trust it.’ Having a set of metrics will let you be objective about it where you're neither leaving a comparative advantage on the table, nor are you completely putting yourself at risk." Recent Book Recommendation: The 7 Habits of Highly Effective People by Stephen Covey -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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Empowering Teams Through AI Skills Enablement with LexisNexis Chief Information Officer Reena Tiwari 25:26

acum 46 weeks25:26

25:26

On the 39th episode of Enterprise Software Innovators, host Evan Reiser ( Abnormal Security ) talks with Reena Tiwari , Chief Information Officer of LexisNexis . With over 10,000 employees in over 160 countries, LexisNexis is the global leader in tooling and resources for legal research, boasting the world’s largest database for legal and public records information. In this conversation, Reena shares her thoughts on AI integration at LexisNexis, AI applications transforming the legal space, and navigating future trends of AI skills development. Quick hits from Reena: On the importance of AI democratization: “It shouldn't be this one person sitting in the ivory tower on top because they are in the AI space, and they get a different privilege. No, everybody should be using those kinds of tools and technologies to improve their day to day lives.” On introducing generative AI to enterprise teams: “The way I try to coach my team is to really educate ourselves first. What is generative AI? How is it different from the other types of AIs that we have used in the past? Once we understand, then really question our processes.” On how Lexis+ AI is different from other models: “They [other AI models] don't have real data behind them. Because it's gleaned from websites and they can't name the source of the information. That's where we bring value. We use the latest and greatest technology, which we have been evolving for the last decade, and use that data we have. We implement all of that data to create [Lexis+ AI]. The solution that we provide to our customers is real and it helps them in improving their productivity and efficiency, so they can get their answers faster." Recent Book Recommendation: Our Iceberg Is Melting by John Kotter & Holger Rathgeber -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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AI and the Future of Insurance with Travelers EVP and Chief Technology & Operations Officer Mojgan Lefebvre 23:49

acum 48 weeks23:49

23:49

On the 38th episode of Enterprise Software Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Mojgan Lefebvre , EVP and Chief Technology & Operations Officer of Travelers . Travelers is a Fortune 500 insurance company offering a range of insurance products to customers across the globe. With over $41 billion in revenue and over 32,000 employees, Travelers is the second-largest writer of U.S. commercial property casualty insurance and the sixth-largest writer of U.S. personal insurance through independent agents. In this conversation, Mojgan joins the show to share her perspective on integrating emerging technology into enterprise operations, prioritizing the customer experience through data-driven insights, and the importance of culture for successful AI adoption. Quick hits from Mojgan: On what makes the insurance industry different from other businesses: “We don't manufacture anything and have no physical goods. Everything we do is based on data and information. And so insurance companies have had data in those systems for years, and how you leverage technology to get insights from that data is really core to how we do business.” On the advantage of leveraging datasets with enterprise AI: “We think that [AI] can be huge for us, as a company that has so much data, so much of which is curated, whether it's our claim documents that we use to train our claim professionals or our underwriting standard operating procedures. The ability to bring all of that together and to leverage a technology that can go through that so quickly and put it at the fingertips of your employees [is powerful].” On understanding business processes to create impact with AI: “It's very important how you ask questions and how you prompt your AI. It's going to become even more important for your IT organization to truly understand your business and your business processes and have the ability to think of where these technologies will actually make a difference. You can't really do that without understanding the business process and where you can inject the technology." Recent Book Recommendation: Radical Candor by Kim Scott -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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Empowering Your Enterprise Through Generative AI with Asana CIO Saket Srivastava 28:25

acum 51 weeks28:25

28:25

On the 37th episode of Enterprise Software Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Saket Srivastava , CIO of Asana . Asana is a leader in project management platforms, allowing teams to stay organized, communicate effectively, and achieve their project goals efficiently. Asana has more than 130,000 customers in over 200 countries across the globe. In this conversation, Saket reflects on the dynamic role of AI in business, strategic considerations informing technology adoption, and how enterprises can best embrace the digital frontier. Quick hits from Saket: On the hype vs. reality of AI: “Gen AI might be overhyped in the shorter term, but in the longer term, it might actually be underhyped. The possibilities with Gen AI are something we are just beginning to understand. We're still scratching the surface, I think this is still the preview that we're seeing.” On the current role of CIOs: “As CIOs, our work is more about being a business leader, being that business strategist, being that business architect who's able to connect the dots across the company. And it's important that we're able to sort of drive conversations and drive strategy for the company.” On identifying meaningful AI use cases: “One was this notion again around a copilot for our go to market teams, who need to do research around our prospects and customers. There's a ton of that research and Gen AI is perfect to kind of do that on their behalf. So, Gen AI could create a cheat sheet for them." Recent Book Recommendation: The Ideal Team Player by Patrick Lencioni -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.…

Enterprise AI Innovators

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Leveraging AI to Transform the Future of Global Logistics with FedEx EVP & CIO Rob Carter 29:53

acum 1 year29:53