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Insights Unlocked


1 How Anthropologie gets omnichannel right (and what to learn) 27:29
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Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…
We're Here to Help explicit
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Jake Johnson (New Girl, Spider-Man: Across the Spider-Verse) and Gareth Reynolds (The Dollop) don't feel qualified to give strangers good advice. Most of their friendship over the last 15 years has been based around dumb bits, but they do (for better or worse) want to try to help people out. Like your friendly local bartender or your tipsy uncle at a family gathering, Jake and Gareth are on the caller's side and trying to help. Each episode, the guys make several pitches to callers (whose questions range from trivial to serious) with their best attempts of advice. They can't promise their suggestions will be perfect, but it will be the best they've got. Jake and Gareth also occasionally bring on a friend, peer or even an expert to help along the way. Want to call in? Email your question to helpfulpod@gmail.com.
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161 episoade
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Content provided by Headgum. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Headgum or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Jake Johnson (New Girl, Spider-Man: Across the Spider-Verse) and Gareth Reynolds (The Dollop) don't feel qualified to give strangers good advice. Most of their friendship over the last 15 years has been based around dumb bits, but they do (for better or worse) want to try to help people out. Like your friendly local bartender or your tipsy uncle at a family gathering, Jake and Gareth are on the caller's side and trying to help. Each episode, the guys make several pitches to callers (whose questions range from trivial to serious) with their best attempts of advice. They can't promise their suggestions will be perfect, but it will be the best they've got. Jake and Gareth also occasionally bring on a friend, peer or even an expert to help along the way. Want to call in? Email your question to helpfulpod@gmail.com.
…
continue reading
161 episoade
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1 160: Turkey Turkey Turkey & Spying Gary 1:06:05
1:06:05
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Jake and Gareth help a caller kick some distant relatives off her bowling team. Later, a Kiwi calls in with a nosy jogger problem. Plus, the Ballad of Mrs. Gingerbread goes global. See caller images here ! Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 159: Gareth's Faves: Smeagol's Dump & Floor-igin Story (with Andy Samberg) (Re-release) 1:03:51
1:03:51
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Gareth picks two of his favorite calls for this bonus re-release. First, the guys are joined by Andy Samberg, who helps a caller confront an anonymous rock star who never flushes. Later, Jake and Gareth brainstorm how to stop a caller's coworker from taking off her shoes in the office. Spoiler: Parmesan. See caller images here ! Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 158: Sir, This Is a Gym & Is This Erin? 1:06:56
1:06:56
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Jake and Gareth brainstorm how to keep a caller's dad from approaching her at the gym. Later, things get personal when a caller needs help navigating her husband's new martial arts hobby. Plus, an update on Ep. 146 "Filthy Granny." Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 157: The Doubtfire Trap & The Ghost of Patty J (with Zach Cherry) 1:17:52
1:17:52
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Zach Cherry joins the show and immediately pitches a full Doubtfire. Later, the guys help a 22 year old manage the drunk alter-ego who eats her roommates' food. Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 156: You Lied To Us! & 50% Off When I Met Him 1:21:22
1:21:22
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Jake and Gareth discover a caller was not 100% honest about her reasons for calling in-- but they solve her problem anyway. Later, they help a caller care for a surprise foster fish. See caller images here ! Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 155: Jake's Faves: Twin Circumcision & Watermelon Thighs (with Max Greenfield) (Re-release) 1:25:10
1:25:10
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For this bonus re-release, the guys turn to their friend Max Greenfield, who has had multiple memorable stints on the show. First, they help a caller determine if his twin brother is circumcised. Later, they counsel a mom about a gecko conundrum. Last, they hear from a caller determined to destroy a watermelon using only his thighs. Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 154: Butt Glove & Pocket Tuna 1:01:03
1:01:03
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The guys help a caller whose girlfriend has unknowingly been using her lady parts exfoliating glove. Later, they help a cat owner process the fact that her animal has found a new home. Plus, a follow up from Ep. 24: Suffer in a Nice Way with Johnny Bananas. Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 153: Two Lawyers and a Doctor & PFF (with Katie Nolan) 1:30:39
1:30:39
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Jake and Gareth welcome special guest Katie Nolan (Casuals Podcast) for this bonus episode. First, they try to get a caller more time with her niece by "brownmailing" her sister. Later, they weigh in on the pettiest 30 for 30 of all time. Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 152: Garage Talk & Bag of Rice 1:10:02
1:10:02
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The guys help a caller process the Hellish discovery that his mom's boyfriend has received a penile implant. Later, they help an employee at a non-profit tactfully redirect a strange donor's generosity. Plus, a follow up from Ep. 151 "Thanks for the Memor-Trees." See caller images here ! Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 151: Thanks for the Memor-Trees & Fluid Wars 1:18:24
1:18:24
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Jake and Gareth help a caller create an epic sendoff for a beloved treehouse. Later, the guys go back to college and help a house of senior girls whose neighbors won't stop pissing on their window. Plus, a heartbreaking follow-up to the saga of Gandalf the Duck (from Ep. 143: Psychological Warfare & Duck Daddy). Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 150: Pod Wars: The Lamorne Tapes (Re-release) 1:27:06
1:27:06
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On this bonus episode, Jake and Gareth address the Pod War by reluctantly sharing a recent video showing Lamorne's true nature, and the guys watch leaked footage showing the disturbing relationship between Lamorne and Kyle (Keith?) on The Lamorning After. But truly, the guys would like to bury the hatchet, and in honor of their good pal, they are re-releasing two all-time classic Lamorne helper episodes. First, a caller is afraid her friends saw her having too much fun on the couch while cat-sitting. Later, the guys record a maid-of-honor toast. Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 149: On My Knees & Don't Call Me Daddy 1:00:29
1:00:29
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The guys help a veteran who is being bullied by her son's librarian. Later, they help a caller brainstorm alternatives to his wife's favorite sexy nickname. Plus, an update from the owners of two giant inflatable pigs from Ep. 121: Very Important Pigs (with Steve Berg). Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 148: Mommy & Daddy & Biff Wiff (Re-release) 29:26
29:26
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For this special Thursday bonus episode, the guys honor their friend, the great Biff Wiff, who passed away last week with a new intro and a re-release of Biff Wiff's time as a guest helper. Jake and Gareth try to get Biff to buy in on the premise of the show, in this case, helping a caller whose wife still calls her parents mommy and daddy, from Ep. 64: A Prince Among Rats. Want to call in? Email your question to helpfulpod@gmail.com . MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 147: Cooking In Soup & Long Island Lisa (with Michael Cera) 1:43:28
1:43:28
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The guys are joined by special guest Michael Cera for a special deluxe episode. First, they help a mild-mannered office worker discourage his neighbors from hot tubbing in the nude. Next, they problem-solve a parenting dilemma with a mom whose daughter likes her alter-ego better than her. Last, they help a hopeless romantic with a knack for finding sentimental letters return an intimate love note to its original owner. Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…

1 146: Sweatpant Wedgie Butt & Filthy Granny 1:05:01
1:05:01
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The guys help a caller brainstorm what to do about her coworker's distracting wedgie. Later, a British caller asks for advice about his morning walk, which is regularly interrupted by an old woman shouting explicit insults. Want to call in? Email your question to helpfulpod@gmail.com . PATREON: https://patreon.com/heretohelppod MERCH: heretohelppod.com INSTAGRAM: @HereToHelpPod If you’re enjoying the show, make sure to rate We’re Here to Help 5-Stars on Apple Podcasts. Advertise on We’re Here to Help via Gumball.fm See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…
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