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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis
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Content provided by Nathaniel Whittemore. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nathaniel Whittemore or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
A daily news analysis show on all things artificial intelligence. NLW looks at AI from multiple angles, from the explosion of creativity brought on by new tools like Midjourney and ChatGPT to the potential disruptions to work and industries as we know them to the great philosophical, ethical and practical questions of advanced general intelligence, alignment and x-risk.
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628 episoade
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Content provided by Nathaniel Whittemore. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nathaniel Whittemore or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
A daily news analysis show on all things artificial intelligence. NLW looks at AI from multiple angles, from the explosion of creativity brought on by new tools like Midjourney and ChatGPT to the potential disruptions to work and industries as we know them to the great philosophical, ethical and practical questions of advanced general intelligence, alignment and x-risk.
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628 episoade
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 Shopify's AI Memo Shows the Future of AI at Work 25:54
25:54
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Shopify CEO Tobi Lutke generated some serious buzz with a leaked internal memo where he laid out 6 mandates regarding "reflexive AI usage" inside the company, including the media attention capturing pronouncement that no teams would be able to hire new employees until they had demonstrated that AI couldn't do the job. Plus, Cursor hits 1m users. Get Ad Free AI Daily Brief: https://patreon.com/AIDailyBrief Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw Plumb - The Automation Platform for AI Experts - https://useplumb.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 How Big a Deal is Llama 4's 10M Token Context Window? 24:19
24:19
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Meta’s new Llama 4 models have a massive 10 million token context window and a fresh architecture using a mixture of experts. Scout and Maverick are out now, and Behemoth is still training. Despite strong benchmark scores, many users report underwhelming real-world performance. Get Ad Free AI Daily Brief: https://patreon.com/AIDailyBrief Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 Why AI Will Take Over the $20T Professional Services Industry 12:15
12:15
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AI and agents aren't just competing for software budgets. In today's episode, NLW reads and discusses a piece by VC Ethan Batraski about how AI-native firms will increasingly out-compete legacy professional services firms. Source: https://ethanjamesb.substack.com/p/the-great-legacy-extinction-ais-20t Get Ad Free AI Daily Brief: https://patreon.com/AIDailyBrief Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 OpenAI Says Next Reasoning Model Coming in a "Couple of Weeks" 20:23
20:23
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OpenAI confirms it will release new reasoning models, O3 and O4 Mini, in the next few weeks, with GPT-5 coming shortly after. Sam Altman says GPT-5 is performing better than expected. Also in this episode, a Pew study shows wildly divergent attitudes on AI between normies and experts. Get Ad Free AI Daily Brief: https://patreon.com/AIDailyBrief Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 5 New Startups That Explain AI's Most Important Trends 20:31
20:31
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Five new startups mark a sharp shift in how people use and build with AI. General Agents debuts ACE, a computer autopilot that uses a mouse and keyboard to complete tasks faster than any previous system. Lindy rolls out Swarms, letting cloned agents handle hundreds of tasks simultaneously, from research to outreach. Plus Vibecode and Mocha. Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 5 Fast-Changing AI Transformations To Keep You Up At Night 24:27
24:27
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AI is changing faster than anyone imagined, and these five transformations could rewrite how we work, build, and create. Inspired by Greg Isenberg’s viral breakdown of what’s keeping him up at night, this episode zooms out to explore major shifts in AI. Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 Is OpenAI Actually Going to Be Open Again? 17:25
17:25
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OpenAI just raised the largest private funding round in history at a whopping $40 billion valuation. But the bigger news? They're returning to open source for the first time since GPT-2, promising an open-weight language model that anyone can run on their own hardware. Interested in the Disruption Incubator? Email agent@besuper.ai Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

Elon Musk merged xAI and X.com (formerly Twitter), reshaping the battle for AI dominance. Valued at $80B, Grok now has exclusive access to real-time data from 600M+ active users. But is this genius or financial engineering? Before that in the headlines: recapping Coreweave's IPO. Interested in the Disruption Incubator? Email agent@besuper.ai Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 10 Things Transformed by ChatGPT's New Image Generation Model 13:00
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New aesthetic filters on movies and websites. A new era of books. An absolutely bulldozer to the ad industry process. NLW builds off of comments from Balaji Srinivasan to explore ten areas that are being transformed by the new ChatGPT image generation model. Source: https://x.com/balajis/status/1904987087361004029 Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 Should Anyone Learn to Code Anymore? 14:46
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Is learning to code still valuable when AI can write most code better and faster? The old paradigm is shifting with AI tools like Claude 3.7, Gemini 2.5, and Lovable revolutionizing coding. Replit CEO Amjad Masad sparked a debate about "Vibe Coding," revealing why traditional coding skills might soon be obsolete. Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 Why MCP Won the Agent Tooling Wars (And How It Will Speed Up Agents) 17:07
17:07
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OpenAI's latest announcement confirms that MCP (Model Context Protocol) has become the universal standard for AI agent tooling. This shift marks the end of the agent tooling wars and sets the stage for a rapid expansion of AI-powered agents. Interested in the Disruption Incubator? Email agent@besuper.ai Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 ChatGPT's New Image Model Brings Magic Back to AI 19:40
19:40
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OpenAI's latest GPT-4.0 update integrates native image generation directly into ChatGPT, transforming how we create images from text prompts. Learn why the entire world is uploading Studio Ghibli-style images to X. Plus, Gemini 2.5 launches. Interested in the Disruption Incubator? Email agent@besuper.ai Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 Is China Outcompeting the US on AI? 19:11
19:11
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Is China pulling ahead of the US in AI? With new breakthroughs from DeepSeek, cutting-edge Huawei chips, and top Chinese AI talent leaving the US, China appears to be rapidly closing the gap. Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 Where AI is Driving Revenue Growth Today 22:03
22:03
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McKinsey has released their latest State of AI report. NLW breaks down the most interesting findings, including where companies are actually seeing bottom line impact in terms of revenue growth and cost savings. Plus where companies remain behind the curve. Read the study: https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai#/ Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

1 Why AGI is a Useless Term for Businesses 12:20
12:20
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All of the frontier labs are racing for AGI, but in this episode, NLW argues that the concept of AGI is most irrelevant and distracting for all practical purposes for businesses. Source piece: https://edave.substack.com/p/escape-velocity-why-we-dont-need SPECIAL OFFER To get your ready-to-go agent from https://www.lindy.ai/ email nlw@besuper.ai with the word "LINDY" in the title Brought to you by: KPMG – Go to https://kpmg.com/ai to learn more about how KPMG can help you drive value with our AI solutions. Vanta - Simplify compliance - https://vanta.com/nlw The Agent Readiness Audit from Superintelligent - Go to https://besuper.ai/ to request your company's agent readiness score. The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown…
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