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Content provided by David Roman and Chris Cotton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman and Chris Cotton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
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AutoFix TechnologyCast
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Manage series 3636795
Content provided by David Roman and Chris Cotton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman and Chris Cotton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
The AutoFix TechnologyCast is your go-to podcast for navigating the evolving world of automotive repair technology. Hosted by industry veteran Coach Chris Cotton, each episode dives into the latest advancements—from AI-driven diagnostics to cutting-edge shop management tools. Get actionable advice, hear from expert guests, and join a community that embraces innovation to boost efficiency, enhance customer experiences, and grow your business. Whether you're tech-savvy or tech-curious, there's something for everyone. Subscribe now and stay ahead of the curve!
…
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3 episoade
Marcați toate (ne)redate ...
Manage series 3636795
Content provided by David Roman and Chris Cotton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman and Chris Cotton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
The AutoFix TechnologyCast is your go-to podcast for navigating the evolving world of automotive repair technology. Hosted by industry veteran Coach Chris Cotton, each episode dives into the latest advancements—from AI-driven diagnostics to cutting-edge shop management tools. Get actionable advice, hear from expert guests, and join a community that embraces innovation to boost efficiency, enhance customer experiences, and grow your business. Whether you're tech-savvy or tech-curious, there's something for everyone. Subscribe now and stay ahead of the curve!
…
continue reading
3 episoade
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×1 Data is King in Auto Repair Right Now - How Are You Using It? 34:12
34:12
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34:12Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE In this episode, Chris Cotton is joined by Justin Rae, founder and CEO of Cinch. Justin explains how Cinch uses data science and automation to enhance customer communication and streamline operations for auto repair shops. Justin also says that clean data for effective AI implementation is critical but hard to master. Making that a huge reason many people use Cinch. 00:00 Automated CRM Solutions Evolution 03:23 Product Launch and Covid Disruption 06:40 Audiobook Enthusiast Over Podcasts 12:37 Automated Communication for Repeat Transactions 14:31 "Cinch: Flexible Marketing Solutions" 19:39 Old Phone Book: A Family Tech Tale 21:48 "Data Accuracy Expertise" 26:25 Optimizing Communication with Data Science 29:07 Enhanced Location Management Tool Launch…
1 After-Hours Calls and How I've Used AutoOps at My Shop to Solve This Issue 32:52
32:52
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32:52Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE It's episode number 1! We're so excited about the journey we're starting and glad you're here to join us! Today, Chris Cotton is joined by Steven Fafel, co-founder of AutoOps. Steven brings up data collection and how Auto Ops uses its voice system. Chris shares his experience using the system in his shop, saying it's helped manage high call volumes and increase online scheduling. Steven also announces upcoming features and integrations, such as the new Tire Connect Partnership and lead management enhancements within the Steer platform. 00:00 Steer acquired Auto Ops for CRM focus. 04:49 Auto Ops optimizes conversions through enhanced customer interaction. 09:16 Auto repair shops streamline appointments via Google. 11:19 Google boosts local service visibility for businesses. 14:43 Auto ops streamline after-hours call handling efficiently. 16:09 Shifted focus to auto repair for better margins. 19:46 340 appointments; 145 new; 55 from Google. 23:04 Quickly contacting leads improves conversion success rates. 25:57 Tekmetric simplifies customer communication via text. 31:29 Thanks for joining; explore Cinch IO and AutoFix. 31:58 Keep pushing forward, stay positive, and drive success.…
Chris Cotton introduces the AutoFix TechnologyCast, a podcast dedicated to exploring how technology is revolutionizing the automotive repair industry. Chris shares his rich background in the automotive field, highlighting his passion for teaching and mentoring shop owners. He also outlines what's to come in future episodes, including in-depth discussions with industry leaders, actionable takeaways for shop improvement, and an interactive community centered around listener questions and success stories. 00:00 Industry veteran helps auto shops grow using technology. 03:04 Listener questions, success stories, automotive repair future.…
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