Ep 161: Actionable Tips to Maximize Productivity with Eric Bassett and Jake Claus

Bug Bux Podcast

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16d ago 47:05

MP3•Pagina episodului

In today’s episode, Eric and Jake discuss the importance of customer engagement in the pest control industry. They emphasize that spending extra time with customers, understanding their needs, and celebrating wins can significantly enhance retention and create positive word-of-mouth. The conversation also highlights the inspection process as a valuable opportunity to introduce additional services to clients. This episode is packed with actionable tips to help you maximize productivity and engagement within your PCC.
Topics Include:
Introduction (0:00)
Productivity and Engagement (5:36)
Technician Productivity: Cloverleafing and Sales (6:15)
Technician Sales Training and Incentives (8:22)
Technician Retention and Add-On Services (10:03)
Technician Equipment Maintenance and Organization (13:09)
Office and Sales Productivity: Voicemails and Leads (18:03)
Collections and Autopay (20:53)
Win-Back Campaigns (32:01)
Training and Cross-Departmental Training (33:30)
Customer Feedback and Voicemail Follow-Up (40:43)

163 episoade

#MBA #Entrepreneur #Business #Allan Draper #Solomon Airhart #Solomon Airhart and Allan Draper #Pest Control #Pest Management #Pest Professional #Exterminating