CRM buzzword destruction and deconstruction - with Thomas Wieberneit
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Manage episode 294307288 series 2831136
După Jon Reed descoperit de Player FM și comunitatea noastră - drepturile de autor sunt deținute de către editor, nu de Player FM, iar materialul audio este transmis direct de la serverul editorului. Apasă butonul Abonare pentru a urmări actualizările în Player FM, sau copiază sursa URL în alte aplicații podcast.
In this "blogs that matter" edition of hits/misses video, we'll dig into several of CX gadfly Thomas Wieberneit's notable blog posts. Join this free-for-all as we talk about how NOT to manage your customer journeys, why we DON'T want a 360 degree view of the customer, and why "ecosystems" are not what they appear. Sound like fun? Yes, you can get Busting the Omnichannel on iTunes.
149 episoade
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