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Did OpenAI’s Realtime API just change everything?

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Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

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🚨 OpenAI just made its Realtime API generally available, and it's got everyone talking. But is it a true game-changer, or just another update?
In this episode, your host Nikola Mrkšić (Co-founder & CEO, PolyAI) is joined by Shawn Wen (Co-founder and CTO, PolyAI) to break down what this release really means:
🔹 Why Realtime API could kill the old turn-taking model
🔹 How speech-to-speech changes latency, interruptibility, and naturalness
🔹 What benchmarks actually say about performance
🔹 The impact on contact centers, CX leaders, and startups building voice agents
Whether you’re a CX leader, product builder, or just curious about the latest in voice, check out Nikola and Shawn's conversation to learn more about the news.
#OpenAI #RealtimeAPI #VoiceAI #AI #CustomerExperience #PolyAI #ContactCenters

  • Follow PolyAI on LinkedIn
  • Watch this and other episodes of the Deep Learning pod on YouTube
  continue reading

91 episoade

Artwork
iconDistribuie
 
Manage episode 504051619 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Send us a text

🚨 OpenAI just made its Realtime API generally available, and it's got everyone talking. But is it a true game-changer, or just another update?
In this episode, your host Nikola Mrkšić (Co-founder & CEO, PolyAI) is joined by Shawn Wen (Co-founder and CTO, PolyAI) to break down what this release really means:
🔹 Why Realtime API could kill the old turn-taking model
🔹 How speech-to-speech changes latency, interruptibility, and naturalness
🔹 What benchmarks actually say about performance
🔹 The impact on contact centers, CX leaders, and startups building voice agents
Whether you’re a CX leader, product builder, or just curious about the latest in voice, check out Nikola and Shawn's conversation to learn more about the news.
#OpenAI #RealtimeAPI #VoiceAI #AI #CustomerExperience #PolyAI #ContactCenters

  • Follow PolyAI on LinkedIn
  • Watch this and other episodes of the Deep Learning pod on YouTube
  continue reading

91 episoade

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