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Quick Tips for the Front Office!

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Manage episode 354878048 series 1336774
Content provided by Sandy Pardue and Michael Arias. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sandy Pardue and Michael Arias or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

This episode is for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master some of the basics, so if you have new team members, this episode is a “mandatory listen” as part of their training. We discuss these four essential tips:

  1. Practice Information. Know basic practice information. How long has the doctor been practicing? Know the website & office address.

  2. Greeting and checking in patients. Have the front office understand it’s their responsibility to know who's on the schedule and who will walk in the door next.

  3. Do regular updates! Make sure you update patient information at each visit.

  4. Patients are guests in your office. Always say goodbye.

Sandy dives deeper into each tip and how to implement it successfully.

Sponsors:

Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/

  continue reading

157 episoade

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Quick Tips for the Front Office!

Dental Drills Bits

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Manage episode 354878048 series 1336774
Content provided by Sandy Pardue and Michael Arias. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sandy Pardue and Michael Arias or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

This episode is for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master some of the basics, so if you have new team members, this episode is a “mandatory listen” as part of their training. We discuss these four essential tips:

  1. Practice Information. Know basic practice information. How long has the doctor been practicing? Know the website & office address.

  2. Greeting and checking in patients. Have the front office understand it’s their responsibility to know who's on the schedule and who will walk in the door next.

  3. Do regular updates! Make sure you update patient information at each visit.

  4. Patients are guests in your office. Always say goodbye.

Sandy dives deeper into each tip and how to implement it successfully.

Sponsors:

Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/

  continue reading

157 episoade

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