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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Do you know the best online reputation management strategy for your business?
Manage episode 358119229 series 3167938
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The first step is to keep tabs on what people are saying about you online. You can do this manually or with the help of ORM tools like Google Alerts, Mention, and Hootsuite Insights. Moreover, make sure to set up Google Alerts for your brand name, as well as key employees and executives.
Second, It’s important to respond to negative sentiment quickly and effectively. The sooner you address the issue, the less damage it will do to your reputation. There is a huge business opportunity hidden behind each customer complaint so make sure to take advantage of it.
Third, One of the best ways to improve your online reputation is to create positive content that provides value to your audience. This could include blog posts, infographics, eBooks, and even videos that add value to your customers.
Fourth, Improve your online reputation is to engage with influencers. This could involve guest blogging, participating in forums and discussion groups, or even collaborating on projects. When you engage with influencers, you’ll not only improve your reputation but also reach a wider audience.
Fifth, Improve your online reputation is to participate in forums and discussions. This will help you build credibility and trust with your audience.
Thank You!
For more information, read here: https://www.ezrankings.com/blog/online-reputation-management/
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