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5 Secrets Successful Stores Use to Prevent Chargebacks — Harish Manepalli, Tariq Ahmed | Why Card-not-present Fraud is a Big Problem for Merchants, How Fraudsters use Bots & Fake Identities, How to Balance Fraud Prevention with Customer Experience (#315)

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Manage episode 424274360 series 2921256
Content provided by Build and grow your online store with expert insights on ecommerce, marketing, tech, AI, and entrepreneurship., Grow your online store with expert insights on ecommerce, and AI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Build and grow your online store with expert insights on ecommerce, marketing, tech, AI, and entrepreneurship., Grow your online store with expert insights on ecommerce, and AI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

In this podcast episode, we discuss why ecommerce fraud prevention solutions reduce chargebacks and how they improve the shopper experience.
Our featured guests on the show are Harish Manepalli, Chief Technology Officer and Tariq Ahmed is Managing Director for Canada at zumigo.com.
Topics discussed in this episode:

  • Why card-not-present fraud is a big problem for online merchants.
  • How fraudsters use advanced methods like bots and fake identities.
  • Why merchants must balance fraud prevention with good customer experience.
  • How Zumigo's solution gives a trust score by checking multiple data points in real time.
  • Which data sources Zumigo uses for verification, like phone number intelligence.
  • How Zumigo prevented a costly fraudulent order in a case study.
  • How Zumigo stops payment processors from flagging good transactions.
  • Why Zumigo's passwordless login improves security and reduces cart abandonment.
  • How Zumigo uses AI/ML models and deterministic verification for risk decisions.

Links & Resources
Website: https://zumigo.com/deriskify-for-ecommerce/
Video: http://info.zumigo.com/deriskify2024
Shopify App Store: https://apps.shopify.com/deriskify
LinkedIn: https://www.linkedin.com/in/harishmanepalli/
Get access to more free resources by visiting the podcast episode page at
t.ly/16H8V
Subscribe & Listen Everywhere:
Listen On: ​ecommercecoffeebreak.com | Apple Podcasts | Spotify | YouTube | Podurama
MORE RESOURCES
Download the Ecommerce Conversion Handbook for store optimization tips at https://tinyurl.com/CRO-ebook
Best Apps to Grow Your eCommerce Store: https://ecommercecoffeebreak.com/best-shopify-marketing-tools-recommendations/
Become a smarter online seller in just 7 minutes
Our free newsletter is your shortcut to ecommerce success. Every Thursday. 100% free. Unsubscribe anytime. Sign up at https://newsletter.ecommercecoffeebreak.com
Rate, Review & Follow
Enjoying this episode? Help others like you by rating and reviewing my show on Apple Podcasts. Rate here: https://podcasts.apple.com/us/podcast/ecommerce-coffee-break-digital-marketing-podcast-for/id1567749422
And if you haven’t yet, follow the podcast to catch all the bonus episodes I’m adding. Don’t miss out—hit that follow button now!

  continue reading

391 episoade

Artwork
iconDistribuie
 
Manage episode 424274360 series 2921256
Content provided by Build and grow your online store with expert insights on ecommerce, marketing, tech, AI, and entrepreneurship., Grow your online store with expert insights on ecommerce, and AI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Build and grow your online store with expert insights on ecommerce, marketing, tech, AI, and entrepreneurship., Grow your online store with expert insights on ecommerce, and AI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

In this podcast episode, we discuss why ecommerce fraud prevention solutions reduce chargebacks and how they improve the shopper experience.
Our featured guests on the show are Harish Manepalli, Chief Technology Officer and Tariq Ahmed is Managing Director for Canada at zumigo.com.
Topics discussed in this episode:

  • Why card-not-present fraud is a big problem for online merchants.
  • How fraudsters use advanced methods like bots and fake identities.
  • Why merchants must balance fraud prevention with good customer experience.
  • How Zumigo's solution gives a trust score by checking multiple data points in real time.
  • Which data sources Zumigo uses for verification, like phone number intelligence.
  • How Zumigo prevented a costly fraudulent order in a case study.
  • How Zumigo stops payment processors from flagging good transactions.
  • Why Zumigo's passwordless login improves security and reduces cart abandonment.
  • How Zumigo uses AI/ML models and deterministic verification for risk decisions.

Links & Resources
Website: https://zumigo.com/deriskify-for-ecommerce/
Video: http://info.zumigo.com/deriskify2024
Shopify App Store: https://apps.shopify.com/deriskify
LinkedIn: https://www.linkedin.com/in/harishmanepalli/
Get access to more free resources by visiting the podcast episode page at
t.ly/16H8V
Subscribe & Listen Everywhere:
Listen On: ​ecommercecoffeebreak.com | Apple Podcasts | Spotify | YouTube | Podurama
MORE RESOURCES
Download the Ecommerce Conversion Handbook for store optimization tips at https://tinyurl.com/CRO-ebook
Best Apps to Grow Your eCommerce Store: https://ecommercecoffeebreak.com/best-shopify-marketing-tools-recommendations/
Become a smarter online seller in just 7 minutes
Our free newsletter is your shortcut to ecommerce success. Every Thursday. 100% free. Unsubscribe anytime. Sign up at https://newsletter.ecommercecoffeebreak.com
Rate, Review & Follow
Enjoying this episode? Help others like you by rating and reviewing my show on Apple Podcasts. Rate here: https://podcasts.apple.com/us/podcast/ecommerce-coffee-break-digital-marketing-podcast-for/id1567749422
And if you haven’t yet, follow the podcast to catch all the bonus episodes I’m adding. Don’t miss out—hit that follow button now!

  continue reading

391 episoade

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