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#593 Building a Customer Service Culture with Melissa Cantarero Weiss, Wauwatosa, WI
Manage episode 381985542 series 1536237
Content provided by GovLove and Engaging Local Government Leaders (ELGL). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by GovLove and Engaging Local Government Leaders (ELGL) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Strategy and service. Melissa Cantarero Weiss, Deputy City Administrator for the City of Wauwatosa, Wisconsin, joined the podcast to talk about building a customer service culture. She shared how they engaged employees in developing customer service values and integrating customer service into training, employee evaluations, and awards. Melissa also discussed the City's strategic plan, community engagement, the City's 2024 budget, and her career path in local government.
Host: Ben Kittelson
642 episoade
Distribuie
Manage episode 381985542 series 1536237
Content provided by GovLove and Engaging Local Government Leaders (ELGL). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by GovLove and Engaging Local Government Leaders (ELGL) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Strategy and service. Melissa Cantarero Weiss, Deputy City Administrator for the City of Wauwatosa, Wisconsin, joined the podcast to talk about building a customer service culture. She shared how they engaged employees in developing customer service values and integrating customer service into training, employee evaluations, and awards. Melissa also discussed the City's strategic plan, community engagement, the City's 2024 budget, and her career path in local government.
Host: Ben Kittelson
642 episoade
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