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Episode 1: Secrets to Scaling Catering Success with Jill Hammett, CaterZen’s COO

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Content provided by Michael Attias. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Attias or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

In this episode of Restaurant Catering Smarts, host Michael Attias interviews Jill Hammett, the new COO of CaterZen Catering Software.

Jill shares her unique journey into the catering industry, emphasizing the importance of relationships, reputation, and technology in building a successful catering business. She discusses the challenges and strategies involved in catering growth, the role of personality in customer interactions, and the impact of CRM systems on sales. Jill also addresses common mistakes operators make and highlights future trends in catering technology, including the potential of AI.

In this conversation, Michael Attias and Jill Hammett discuss the intricacies of the catering industry, emphasizing the importance of hiring experienced staff, the value of customer feedback, and the significance of leadership beyond titles. They explore the challenges and opportunities that come with career changes, particularly in the tech sector, and highlight the necessity of building strong relationships with clients to foster long-term success. The discussion also touches on the role of mentorship and the need for continuous learning in a rapidly evolving industry.

  continue reading

3 episoade

Artwork
iconDistribuie
 
Manage episode 460284639 series 3636510
Content provided by Michael Attias. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Attias or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

In this episode of Restaurant Catering Smarts, host Michael Attias interviews Jill Hammett, the new COO of CaterZen Catering Software.

Jill shares her unique journey into the catering industry, emphasizing the importance of relationships, reputation, and technology in building a successful catering business. She discusses the challenges and strategies involved in catering growth, the role of personality in customer interactions, and the impact of CRM systems on sales. Jill also addresses common mistakes operators make and highlights future trends in catering technology, including the potential of AI.

In this conversation, Michael Attias and Jill Hammett discuss the intricacies of the catering industry, emphasizing the importance of hiring experienced staff, the value of customer feedback, and the significance of leadership beyond titles. They explore the challenges and opportunities that come with career changes, particularly in the tech sector, and highlight the necessity of building strong relationships with clients to foster long-term success. The discussion also touches on the role of mentorship and the need for continuous learning in a rapidly evolving industry.

  continue reading

3 episoade

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