Changing brand reputation with Mila Hvilshøj, the Marketing Manager at Domino's

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Mila Hvilshøj, Domino’s Pizza Danmark’s Chief Marketing Officer sat down with us to talk about the unconventional campaign Domino’s launched to tackle a rather difficult problem they have been facing for years.

Domino’s Pizza is an American brand with over 18000 stores worldwide. They deliver pizza since the 1960s, and they do so while thriving for operational excellence. In Denmark, there are currently 26 stores, but they have the ambition to open up another 74 by 2030. Prior to the current franchise attempt in Denmark, another Domino’s initiative have already failed and went bankrupt in the country, leaving a sour taste in the mouths of the public. The new team, therefore, arrived in Denmark with a pre-existing stigma on the brand’s name.

Mila explains the strategy behind their recent campaign that addressed the unfortunate reality the brand faced in the local market, which tainted their brand image ever since. They chose to address their predecessor’s incompetence by launching a communication campaign nationwide, in an attempt to start with a clean slate and finally change the public perception of the brand.

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