Artwork

Content provided by Ian Moss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Moss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Player FM - Aplicație Podcast
Treceți offline cu aplicația Player FM !

How a Positive Customer Experience Translates Into Business Success with Michelle Spaul, a Customer Experience Consultant at Delta Swan

24:25
 
Distribuie
 

Manage episode 352025267 series 3404127
Content provided by Ian Moss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Moss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
In this episode of The eCommerce Customer Experience Podcast, Michelle Spaul, Customer Experience Consultant at Delta Swan, joins Chris Kellner of DigitalGenius to share how customer experience drives business growth.
As the Customer Experience Consultant at Delta Swan, Michelle helps her clients understand the value of customer experience in their business. She also currently works as an Expert Practitioner at HiveMind Network and as an Associate at Hoxby. Michelle has more than twenty years of experience in customer experience and has worked with companies like Elektron Limited and Rolls-Royce.
Today, Michelle talks about why business leaders should take notice of customer experience, strategies to leverage it, and how to improve customer loyalty and retention.
Episode resources:


Rate and Review The eCommerce Customer Experience Podcast:
The eCommerce Customer Experience Podcast is handcrafted by our friends over at: fame.so
  continue reading

17 episoade

Artwork
iconDistribuie
 
Manage episode 352025267 series 3404127
Content provided by Ian Moss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Moss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
In this episode of The eCommerce Customer Experience Podcast, Michelle Spaul, Customer Experience Consultant at Delta Swan, joins Chris Kellner of DigitalGenius to share how customer experience drives business growth.
As the Customer Experience Consultant at Delta Swan, Michelle helps her clients understand the value of customer experience in their business. She also currently works as an Expert Practitioner at HiveMind Network and as an Associate at Hoxby. Michelle has more than twenty years of experience in customer experience and has worked with companies like Elektron Limited and Rolls-Royce.
Today, Michelle talks about why business leaders should take notice of customer experience, strategies to leverage it, and how to improve customer loyalty and retention.
Episode resources:


Rate and Review The eCommerce Customer Experience Podcast:
The eCommerce Customer Experience Podcast is handcrafted by our friends over at: fame.so
  continue reading

17 episoade

Toate episoadele

×
 
Loading …

Bun venit la Player FM!

Player FM scanează web-ul pentru podcast-uri de înaltă calitate pentru a vă putea bucura acum. Este cea mai bună aplicație pentru podcast și funcționează pe Android, iPhone și pe web. Înscrieți-vă pentru a sincroniza abonamentele pe toate dispozitivele.

 

Ghid rapid de referință