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Treat Your Customers Well Instead of Bean Counting

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Manage episode 435578790 series 3475491
Content provided by Paul Rosenblum. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paul Rosenblum or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

🦉 Send us a text message! But please include your email or a way to get in touch with you. This feature is not two way!

Why should you, a small business owner, prioritize treating customers well instead of focusing solely on your bottom line? That’s what our favorite bookkeeping mensch, Paul Rosenblum, has been doing for over 2 decades. So on the 30th anniversary of the McDonald's Hot Coffee Case (yes, it’s been that long), he’s taking a look at what happened and what could have happened instead. Because as we all know, McDonald’s had the money to keep this story from blowing up. So why did this happen? And, of course, how can knowing this help keep you grounded while navigating the tricky world of business?

Support the show

😄 Send Paul a text message. (add your email if you'd like a reply). https://www.buzzsprout.com/twilio/text_messages/2188873/open_sms
🎧 Podcast Production & Marketing Assistance: Coffeelike Media: https://www.coffeelikemedia.com/
📰 Newsletter: https://paulrosenblum.substack.com/
🌞 YouTube: https://www.youtube.com/@Bookkeepermensch
💸 Website: https://bookkeepermensch.com
🎵 Music: SourceAudio: https://www.sourceaudio.com/
📨 Email: Bookkeepermensch@gmail.com

  continue reading

47 episoade

Artwork
iconDistribuie
 
Manage episode 435578790 series 3475491
Content provided by Paul Rosenblum. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paul Rosenblum or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

🦉 Send us a text message! But please include your email or a way to get in touch with you. This feature is not two way!

Why should you, a small business owner, prioritize treating customers well instead of focusing solely on your bottom line? That’s what our favorite bookkeeping mensch, Paul Rosenblum, has been doing for over 2 decades. So on the 30th anniversary of the McDonald's Hot Coffee Case (yes, it’s been that long), he’s taking a look at what happened and what could have happened instead. Because as we all know, McDonald’s had the money to keep this story from blowing up. So why did this happen? And, of course, how can knowing this help keep you grounded while navigating the tricky world of business?

Support the show

😄 Send Paul a text message. (add your email if you'd like a reply). https://www.buzzsprout.com/twilio/text_messages/2188873/open_sms
🎧 Podcast Production & Marketing Assistance: Coffeelike Media: https://www.coffeelikemedia.com/
📰 Newsletter: https://paulrosenblum.substack.com/
🌞 YouTube: https://www.youtube.com/@Bookkeepermensch
💸 Website: https://bookkeepermensch.com
🎵 Music: SourceAudio: https://www.sourceaudio.com/
📨 Email: Bookkeepermensch@gmail.com

  continue reading

47 episoade

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