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105 - The Strategic Need for Customer Education - Vicky Kennedy

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Manage episode 402077397 series 3458953
Content provided by Marija Skobe-Pilley. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Marija Skobe-Pilley or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Vicky Kennedy, Founder of Echtus, a customer education service, shares her insights on why it is important to strategically design customer education. She takes us through her journey from academia to entrepreneurship, highlighting her experience in higher education and the transition to the tech industry. If you want to know more about incorporating targeted customer education into your Customer Success strategy, then this conversation is a must-listen.

In this episode, you’ll hear about:

  • What is customer education?
  • What is the purpose of customer education?
  • The value proposition of customer education for business
  • Mistakes to avoid when starting out with customer education
  • Challenges in customer education
  • Vicky’s entrepreneurial journey
  • Being entrepreneurial in your current role

Tune in and learn with us - from insights and entrepreneurship to everything you need to know about customer education.

Follow Vicky Kennedy

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:
Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup
Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

  continue reading

108 episoade

Artwork
iconDistribuie
 
Manage episode 402077397 series 3458953
Content provided by Marija Skobe-Pilley. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Marija Skobe-Pilley or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Vicky Kennedy, Founder of Echtus, a customer education service, shares her insights on why it is important to strategically design customer education. She takes us through her journey from academia to entrepreneurship, highlighting her experience in higher education and the transition to the tech industry. If you want to know more about incorporating targeted customer education into your Customer Success strategy, then this conversation is a must-listen.

In this episode, you’ll hear about:

  • What is customer education?
  • What is the purpose of customer education?
  • The value proposition of customer education for business
  • Mistakes to avoid when starting out with customer education
  • Challenges in customer education
  • Vicky’s entrepreneurial journey
  • Being entrepreneurial in your current role

Tune in and learn with us - from insights and entrepreneurship to everything you need to know about customer education.

Follow Vicky Kennedy

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:
Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup
Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

  continue reading

108 episoade

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