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Insights Unlocked


1 How Anthropologie gets omnichannel right (and what to learn) 27:29
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Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…
Episode 49: "Inspiring Women Leaders in California Community Colleges”
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Content provided by California Community Colleges Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by California Community Colleges Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Deputy Chancellor Daisy Gonzales is joined by guests Pasadena City College Trustee Linda Wah, Grossmont College President Denise Whisenhunt, and San Diego Mesa College President Pamela Luster for a discussion during Women’s History Month on their inspirations for driving change, core values and advice for future women leaders in higher education. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22049-transcript-a11y.pdf?
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59 episoade
Manage episode 322955382 series 1473714
Content provided by California Community Colleges Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by California Community Colleges Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Deputy Chancellor Daisy Gonzales is joined by guests Pasadena City College Trustee Linda Wah, Grossmont College President Denise Whisenhunt, and San Diego Mesa College President Pamela Luster for a discussion during Women’s History Month on their inspirations for driving change, core values and advice for future women leaders in higher education. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22049-transcript-a11y.pdf?
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59 episoade
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California Community Colleges Podcast

1 "AAPI Heritage Month and the Importance of Mental Health Awareness at California Community Colleges” 36:13
36:13
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This episode of the Chancellor’s Office California Community College Experience podcast series, host Interim Chancellor Daisy Gonzales, Ph.D. talks with Dr. Nellie Tran, a published Vietnamese American San Diego State University Professor, research scientist and higher education advocate who is passionate about empowering underserved student populations, especially students of color, to pursue higher education. The discussion centers on Dr Tran’s educational journey, the importance of addressing student’s mental health and the importance of cultural competency at community college campuses. Dr. Tran is an alumna of both San Diego Mesa College and San Diego Miramar College. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/CCC23059_Transcript.pdf…
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California Community Colleges Podcast

1 "Supporting and Empowering Black and African American Women Students for Success" 39:01
39:01
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In this episode of the Chancellor’s Office podcast series, host Interim Chancellor Daisy Gonzales, Ph.D. talks with guests Dr. Janue Johnson, Associate Professor at San Diego Mesa College and Dr. Nesha Savage, Professor and Counselor at San Diego City College. Dr. Johnson and Dr. Savage are making history as co-founders of the Nandi Organization, a non-profit organization on a mission to serve, support, and empower women professionals and students of African ancestry in the community college system. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/CCC23058_Transcript.pdf…
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California Community Colleges Podcast

1 "The California Community College Experience with Blas Villalobos” 30:55
30:55
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In this episode of the California Community College Experience podcast series, host Interim Chancellor Daisy Gonzales, Ph.D. talks with guest Blas Villalobos, DSW, Chief Executive Officer of Centerstone’s Military Services and Member of the California Community Colleges Board of Directors. After his military service in the United States Marine Corp, Dr. Villalobos attended Long Beach City College. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22057-transcript-a11y.pdf…
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California Community Colleges Podcast

1 "The California Community College Experience with David Terry" 25:53
25:53
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Interim Chancellor Daisy Gonzales, PhD is joined by guest David Terry, Professor and Faculty Chairperson for Correctional Science and the Correctional Science Advisory Board at San Joaquin Delta College, on this episode of the California Community College Experience series. Professor Terry attended a California community college along his journey to a successful career and he has also taught at four California community colleges. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22056-transcript-a11y.pdf…
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California Community Colleges Podcast

1 "Rafael Agustin's California Community College Experience" 27:03
27:03
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In the first podcast episode of the new California Community College Experience series, Chancellor Daisy Gonzales, PhD is joined by guest Rafael Agustin, who was a writer on the award-winning The CW show, Jane The Virgin, and is the author of the newly released comedic memoir, Illegally Yours. Agustin attended three California community colleges: Mt. San Antonio College, Citrus College and Fullerton College before transferring to UCLA. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22055-transcript2-a11y.pdf…
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California Community Colleges Podcast

1 Episode 54: "California Budget Support for California Community Colleges, with Ben Chida" 33:23
33:23
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In his last podcast episode as host, Chancellor Eloy Ortiz Oakley is joined by guest Ben Chida, Chief Deputy Cabinet Secretary for the Office of the Governor of California for a discussion on recent policy and budget news that will benefit community college students, what else is needed in legislation and funding to support California Community Colleges, and what lies ahead in California higher education. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/CCC22054_transcript.pdf…
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California Community Colleges Podcast

1 "The Future of Online Education: Increasing Access & Reducing Debt, with Aaron Rasmussen" 26:05
26:05
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Chancellor Eloy Ortiz Oakley is joined by guest Aaron Rasmussen, CEO of Outlier.org and co-founder of Masterclass, for a discussion on changes in higher education, increasing access to online courses, improving student outcomes and reducing student debt. Rasmussen attended Diablo Valley College. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22052-transcript-a11y.pdf…
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California Community Colleges Podcast

1 "Intentional Student-Centered Design to Improve Asian American Pacific Islander (AAPI) Outcomes" 56:55
56:55
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Chancellor Eloy Ortiz Oakley discussed work to advance diversity, equity, inclusion and accessibility (DEIA) and improve campus climate, disaggregating data to ensure AAPI students are receiving the proper resources, challenges faces and more with guests California Community Colleges Board of Governors member Hildegarde Aguinaldo, Associate Vice Chancellor of Human Resources at West Valley-Mission Community College District Dr. Eric Ramones, and Vice President of Regional Affairs, Student Senate for California Community Colleges and Los Rios Community College District Student Trustee Jenn Galinato. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/CCC22053_transcript.pdf…
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California Community Colleges Podcast

1 Episode 51: "The U.S. Department of Education Under Secretary James Kvaal" 30:07
30:07
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Chancellor Eloy Ortiz Oakley is joined by guest James Kvaal, Under Secretary of Education, U.S. Department of Education, for a discussion on the American Rescue Plan law authorized Higher Education Emergency Relief Fund (HEERF) that has benefited students, the potential impact of pending legislation such as the Build Back Better Act and free community college, and the challenges that the U.S. Department of education is currently facing. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22051-transcript-a11y.pdf…
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California Community Colleges Podcast

1 Episode 50: "Supporting Black Student Success in California Community Colleges" 40:41
40:41
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Chancellor Eloy Ortiz Oakley is joined by guests President/CEO of Compton College Dr. Keith Curry, and President/CEO of Cosumnes River College Dr. Edward Bush, for a discussion on the importance of creating a new landscape for Black students to succeed. The discussion highlights the need for Black Student Success Week, which is April 25-29, 2022, as an opportunity for administrators, faculty, staff, and students from across the California Community College system to examine the resources and programs that support Black student success. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22050transcript-a11y.pdf?…
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California Community Colleges Podcast

1 Episode 49: "Inspiring Women Leaders in California Community Colleges” 27:39
27:39
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Deputy Chancellor Daisy Gonzales is joined by guests Pasadena City College Trustee Linda Wah, Grossmont College President Denise Whisenhunt, and San Diego Mesa College President Pamela Luster for a discussion during Women’s History Month on their inspirations for driving change, core values and advice for future women leaders in higher education. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22049-transcript-a11y.pdf?…
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California Community Colleges Podcast

1 Episode 48: "Technology, Inclusion and Access in Higher Education” 34:03
34:03
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Chancellor Eloy Ortiz Oakley and Arizona State University (ASU) President, Michael M. Crow, about ensuring that students have access to technologies that support learning, preparing students for economic mobility, innovations in education such as virtual reality, inclusion and measuring student success, the need for national educational attainment goals, the ASU+GSV (Global Silicon Valley) Summit and more. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22048_transcript-a11y.pdf…
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California Community Colleges Podcast

1 Episode 47: "The Economic Value of the California Community College System” 22:51
22:51
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Chancellor Eloy Ortiz Oakley and California Forward President and CEO, Micah Weinberg, discuss a new report, “The Economic Value of the California Community College System,” and what it means for the state’s economy and for business and job creation, the importance of housing and progress on achieving equitable recovery. Transcript: https://bit.ly/3JoPg8F…
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California Community Colleges Podcast

1 Episode 46: “Making Community Colleges the Right Fit for American Indian and Alaska Native Students” 36:34
36:34
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Chancellor Eloy Ortiz Oakley talks with Cuyamaca Community College faculty member Stanley Rodriguez, EdD, and San José City College student Marissa Hemstreet about the California Community Colleges concerted effort to reach out to the State’s tribal and Urban Indian populations, bringing much needed awareness to the benefits of attending and on available financial assistance to help cover the cost associated with education. Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc22046-a11y.pdf…
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California Community Colleges Podcast

1 Episode 45: "Trustee and CEO Roles in Advancing Student Equity and Achievement” 48:42
48:42
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Acting Chancellor Daisy Gonzales, PhD, is joined by Kenneth Brown, President of the El Camino College Board of Trustees and President of the Community College League of California’s Trustee Board and Byron Clift Breland PhD, Chancellor of San Jose-Evergreen CCD and President of the League’s CEO Board for a discussion about how the Chancellor’s Office and the League together play a key role in preparing students for the future, fueling California’s economic recovery and advancing the Vision for Success. Read the Transcript: https://www.cccco.edu/-/media/CCCCO-Website/Podcasts/Transcripts/ccc21045transcript-a11y.pdf…
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