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Episode 276: Customer Satisfaction with Debbie Levitt
Manage episode 381904071 series 1402029
Content provided by Jane Portman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jane Portman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
How do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, “The Mary Poppins of UX and CX” and author of Customers Know You Suck. You’ll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction qualitatively and quantitatively, how you can better capture and understand customer frustration, and more.
Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.
Show Notes
- Delta CX — Debbie’s company
- Customers Know You Suck — Debbie’s book
- Disruptive Research — a book by Larry Marine
- Delta CX’s community links
- Connect with Debbie on LinkedIn
This episode is brought to you by Dovetail, the customer insights platform that gets you from data to insights, fast.
Dovetail has launched exciting new AI features to help you understand large amounts of customer feedback fast. Automatically cluster themes, analyze sentiment, and summarize transcripts while keeping your participant data safe and sound. For an extended 30-day free trial exclusive to UI breakfast listeners, go to dovetail.com/uibreakfast.
Interested in sponsoring an episode? Learn more here.
Leave a Review
Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here’s how.
357 episoade
Distribuie
Manage episode 381904071 series 1402029
Content provided by Jane Portman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jane Portman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
How do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, “The Mary Poppins of UX and CX” and author of Customers Know You Suck. You’ll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction qualitatively and quantitatively, how you can better capture and understand customer frustration, and more.
Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.
Show Notes
- Delta CX — Debbie’s company
- Customers Know You Suck — Debbie’s book
- Disruptive Research — a book by Larry Marine
- Delta CX’s community links
- Connect with Debbie on LinkedIn
This episode is brought to you by Dovetail, the customer insights platform that gets you from data to insights, fast.
Dovetail has launched exciting new AI features to help you understand large amounts of customer feedback fast. Automatically cluster themes, analyze sentiment, and summarize transcripts while keeping your participant data safe and sound. For an extended 30-day free trial exclusive to UI breakfast listeners, go to dovetail.com/uibreakfast.
Interested in sponsoring an episode? Learn more here.
Leave a Review
Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here’s how.
357 episoade
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Similar cu UI Breakfast: UI/UX Design and Product Strategy
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