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How Collaboration Between Marketing & Fundraising Departments Can Lead to Optimal Donor Experiences
Manage episode 437996131 series 2388146
Content provided by Go Beyond Fundraising: The Podcast for Nonprofits, Nonprofit Fundraising, and Marketing Podcast by Pursuant. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Go Beyond Fundraising: The Podcast for Nonprofits, Nonprofit Fundraising, and Marketing Podcast by Pursuant or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
The lines between responsibilities and budgets of the marketing and fundraising departments can often blur at nonprofits. Although each department brings important and unique assets to an organization, when they align and work together, they can create a more impactful experience for constituents. In this episode, Pursuant CEO, Trent Ricker spoke with Sue Citro, Chief Experience Officer at Best Friends Animal Society about ways leaders can encourage collaboration between the fundraising and marketing departments to create optimal stewardship experiences. As Chief Experience Officer, Sue ensures that the marketing communications, fundraising, and experience teams are working in unison to create the best experience possible for donors and people who interact with Best Friends Animal Society.
…
continue reading
202 episoade
Manage episode 437996131 series 2388146
Content provided by Go Beyond Fundraising: The Podcast for Nonprofits, Nonprofit Fundraising, and Marketing Podcast by Pursuant. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Go Beyond Fundraising: The Podcast for Nonprofits, Nonprofit Fundraising, and Marketing Podcast by Pursuant or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
The lines between responsibilities and budgets of the marketing and fundraising departments can often blur at nonprofits. Although each department brings important and unique assets to an organization, when they align and work together, they can create a more impactful experience for constituents. In this episode, Pursuant CEO, Trent Ricker spoke with Sue Citro, Chief Experience Officer at Best Friends Animal Society about ways leaders can encourage collaboration between the fundraising and marketing departments to create optimal stewardship experiences. As Chief Experience Officer, Sue ensures that the marketing communications, fundraising, and experience teams are working in unison to create the best experience possible for donors and people who interact with Best Friends Animal Society.
…
continue reading
202 episoade
Toate episoadele
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Text Your Way to Fundraising Success: Unlocking the Power of SMS for Nonprofit Fundraising 35:26
35:26
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35:26Don’t sleep on incorporating SMS, or text messaging, into your future fundraising campaigns. While many nonprofits use this powerful tool it’s growing in popularity and effectiveness, especially with the decline in traditional telemarketing. In this episode of the Go Beyond Fundraising podcast, we talk with Stephanie Drahan, Vice President of Account Management, and David Sachetti, Associate Vice President for Client Strategy, about SMS, why it’s an important tactic, and how it can be leveraged in fundraising campaigns. SMS can function as a bridge between online and offline fundraising by adding an additional touchpoint for donors. Nonprofits new to SMS can start with a peer-to-peer program for smaller audiences, such as event registration, while those with larger audiences may deploy a blast or broadcast SMS campaign to reach thousands. It’s simple to use, less intrusive than other forms of marketing, and let’s face it – almost everyone has their cell phone nearby. Another bonus? It’s easy to personalize and create a one-on-one experience.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Matching Gifts, Maximized: Uncovering Year-Round Potential to Drive Donations 19:08
19:08
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19:08End-of-year giving is officially wrapped! You may have planned a matching gift campaign to finish the year strong, but promoting matching gifts throughout the year can boost both giving frequency and amount. In this episode of the Go Beyond Fundraising podcast, we talk with Amelia Baumann, Partnership Success Specialist at Double the Donation, about the crucial importance of ensuring donors know if their employers offer a matching gift program. Need proof? About 84% of donors are more likely to give if they see a match is offered, and 70% more donors respond to fundraising appeals that mention matching. We discuss the many benefits matching gifts can bring your organization. We’ll also share best practices to help you maximize awareness of this strategy. With more visibility, your donors can double or triple their gift — and your impact — at no extra cost to them. Listen now.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 How to Choose the Best Content Management System for Your Nonprofit Website 28:46
28:46
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28:46Your website is the hub of your digital presence. Depending on the size of your organization, your site could have anywhere from hundreds to thousands of pages — that’s a significant amount of content to manage. A content management system (CMS) simplifies this process so you can unlock new opportunities to connect with your audience. In this episode of the Go Beyond Fundraising podcast, we talk with three of Allegiance Group + Pursuant’s web experts, Russ Chettiar, Ren John, and Mark Leta, about how a CMS can make your website more efficient and effective. If you’re in the market for a new website or CMS, this episode is for you. We break down precisely what you should look for in a CMS and offer quick tips to help you begin the search process in the right direction. Get ready to bring your data and content together for a dynamic and engaging web experience that drives meaningful interactions with your supporters.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Maximizing SEO for Nonprofits: Why Less Content, Done Right, Drives Bigger Results 30:54
30:54
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30:54If you’re struggling to create new content for your website, consider this your permission to stop. More blog posts won’t help you stand out in search engine results; high-quality, evergreen articles updated regularly will. In this episode of the Go Beyond Fundraising podcast, we talk with TJ Peeler, Director of User Experience, and Meredith Berents, a Digital and SEO Analyst, about how updating current content can help you build a stronger SEO strategy and bring more organic traffic to your site. They discuss: The value of comprehensive content How to identify high-performing content through an audit The online tools that can help you pinpoint your audience’s search intent Practical steps for updating your content When new content can be valuable…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Beyond the Thank-You: How Technology and Transparency Drive Donor Loyalty 47:20
47:20
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47:20It’s more important than ever to be transparent about how you use donations in your organization. Next-generation donors especially want an immediate return on their dollars. But there’s more to it than sending a thank-you email; getting creative with technology can make a significant difference. In this episode of the Go Beyond Fundraising podcast, Chief Strategy Officer Trent Ricker talks with Christa Stelzmuller, Chief Technology Officer at charity: water, about how the nonprofit’s 100% model is driving donor loyalty and long-term support. Christa also discusses her switch from startups and what nonprofits can learn from B Corps companies with social good built into their business models. Facing increasing competition from for-profit do-gooders, Christa explains how nonprofits can utilize technology like virtual reality and GPS mapping to draw a distinct connection between donations and impact. She also gives a sneak preview of an innovative and immersive experience charity: water will launch soon.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Solving the Paid Media Puzzle: Unlock New Donor Relationships and Digital Growth 53:02
53:02
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53:02The digital landscape constantly evolves. Changing algorithms, shifting audience preferences, and privacy concerns can be challenging to sort through. Paid media can help you solve this puzzle. On this episode of the Go Beyond Fundraising podcast, Allegiance Group + Pursuant’s Chief Strategy Officer, Trent Ricker, talks with VP of Advertising Laura Hinrichsen about how nonprofits can use paid media tactics to build a strong digital presence. They discuss: -The core components of digital fundraising and marketing -How your owned media can help you launch a paid media strategy -Why it’s crucial to get your marketing and development teams on the same page -How even small nonprofits with limited budgets can make a big impact through paid media Your owned media will help you maintain awareness with your constituents, but paid media is the key to jumpstarting deep donor relationships.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 How to Make Your Brand Go Beyond Relevant to Irresistible with Cynthia Round 27:57
27:57
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27:57How is your nonprofit's brand significant in the lives of your loyal users? That's the question branding expert Cynthia Round asks every organization that works with her. The reason? Studies have shown that building and maintaining an emotional connection with your users is what inspires their loyalty. In this episode, learn how Cynthia has worked with some of the nonprofit industry's most distinguished institutions to ensure they remain relevant in the lives of their most valuable supporters. Along the way, you'll discover: - Successful strategies for discovering what your donors care about beyond surface metrics - Tactics for creating an emotional connection with your audience - Ways to encourage buy-in of a new brand identity across your entire organization…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Uncovering Your Omnichannel ROI Through Attribution 29:50
29:50
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29:50As you grow your channels to meet donors where they are, you must also measure your performance in each medium. But with an omnichannel approach, that’s way easier said than done. Did the email prompt a gift, or was it a social media post? Your direct mail piece or the text message? Measuring an omnichannel campaign gives a holistic view of your engagement and performance. In this episode of the Go Beyond Fundraising podcast, we break down the attribution methods that can best help you wrangle all the metrics you’re tracking so you can more clearly communicate your ROI. Learn the difference between direct, indirect, and time-based attribution models, then put them to work in your presentations to executive leadership and board members. And if this all sounds too complex, we offer three easy tips to get you started.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Unlocking Donor Insights: The Power of Journey Mapping & Touchpoint Audits 27:02
27:02
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27:02Omni-channel fundraising strategies are the foundation of every nonprofit we work with. But to ensure you’re reaching the right donors with the right messaging, you need to step back and evaluate every constituent relationship and communication. A touchpoint audit is part of a larger journey-mapping exercise that lays out the many ways donors and leads interact with your organization. In this episode of the Go Beyond Fundraising podcast, Matthew Mielcarek, SVP of Analytics & Insights Strategy, walks us through this valuable tactic. You’ll learn: How to begin journey mapping Why it’s important to put on your “donor hat” How the donor vortex comes into play How touchpoint audits differ for new leads vs new donors Why it all comes down to stronger donor relationships…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Unify Your Data, Amplify Your Strategy: Tools for Omni-channel Success 28:20
28:20
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28:20As fundraisers, we’re trained to focus on the response to each campaign or effort. Every channel collects and analyzes data so you can optimize your messaging. But can you accurately say that a donor who doesn’t scan your postcard’s QR code doesn’t want direct mail? What about the person who received a text and then donated via email — is email really their preferred channel? An omni-channel approach might muddy the attribution waters, but it’s crucial for a comprehensive view of the series of touchpoints that led to a gift. In this episode of the Go Beyond Fundraising podcast, our tech experts break down the tools you need to unify your data and build a successful omni-channel strategy. Mark Leta, VP of Technology, and Stephanie Drahan, an AVP on the Client Experience Team, share tips and best practices to help you overcome the challenges of managing multiple channels. They also discuss the steps your team should take as you move toward omni-channel marketing and fundraising so you can deliver a more consistent and engaging donor experience.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Overwhelmed by an Omni-channel Approach? Crucial Concepts and Practical Tips for Real World Success 33:40
33:40
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33:40Are you overwhelmed by omnichannel fundraising? As tricky as this approach can be, it’s crucial to build deeper loyalty with your constituents. On this episode of the Go Beyond Fundraising podcast, we talk with Laura Hinrichsen, VP of Advertising, and Kacey Crawford, VP of Digital Strategy, about how nonprofits can master omnichannel fundraising and marketing. We break down crucial concepts, share practical tips, and discuss real-world success stories to help your nonprofit thrive in a competitive landscape. Our two Allegiance Group + Pursuant experts also offer advice on breaking down internal siloes that may be holding your organization back. They’ll help you secure buy-in from each team and upper management so you can work together to achieve your goals. Listen now to start building the foundation for an omnichannel strategy that puts your constituents front and center.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Crisis Response Fundraising: Valuable Lessons Nonprofits Can Learn 28:57
28:57
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28:57In this episode, Pursuant's CEO Trent Ricker sat down with Kevin Hagan, President and CEO of PAN Foundation, to talk about the effect of global crises on fundraising. With the current Ukraine crisis, we've seen nontraditional or so-called 'unorganized' giving, as people adopted unique ways to support and donate. In this dialogue, these nonprofit leaders discuss lessons that nonprofits can learn from grassroots efforts like these when it comes to funding specific missions.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 How Collaboration Between Marketing & Fundraising Departments Can Lead to Optimal Donor Experiences 36:18
36:18
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36:18The lines between responsibilities and budgets of the marketing and fundraising departments can often blur at nonprofits. Although each department brings important and unique assets to an organization, when they align and work together, they can create a more impactful experience for constituents. In this episode, Pursuant CEO, Trent Ricker spoke with Sue Citro, Chief Experience Officer at Best Friends Animal Society about ways leaders can encourage collaboration between the fundraising and marketing departments to create optimal stewardship experiences. As Chief Experience Officer, Sue ensures that the marketing communications, fundraising, and experience teams are working in unison to create the best experience possible for donors and people who interact with Best Friends Animal Society.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Warm Up Year-End Prospects with a Year-Round Ad Spend 20:58
20:58
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20:58Many nonprofits tend to focus their ad dollars at the crucial end of the year when people are naturally more inclined to give. However, spreading your advertising budget across the year can set your year-end campaign up for optimal success. In this episode of the Go Beyond Fundraising podcast, Laura Hinrichsen, VP of Advertising, and Megan Morris, Director of Advertising, discuss the challenges of focusing solely on year-end advertising — and why a year-round ad strategy may be more effective. By hooking a prospect early, you can spend weeks or even months sharing your story with them. Then, when you ask for support at year-end, they’ll be more likely to act. Our experts also share how a year-round ad spend can help you generate more leads and build your list. They wrap up with quick tips for navigating the presidential election.…
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Go Beyond Fundraising: The Podcast for Nonprofits
1 Generational Giving: Unpacking Gen X and Gen Alpha in Nonprofit Fundraising 30:00
30:00
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30:00When we look at generational giving, it’s easy to focus on baby boomers, millennials, and Gen Z. But tucked in between these groups is Gen X, which is projected to inherit $30 trillion in the Great Wealth Transfer through 2040. Could Gen X be the hidden key to the future of philanthropy? In this episode of the Go Beyond Fundraising podcast, we welcome Alyssa Boger, EVP of Client Strategy, as she unpacks this question and more. The oldest Gen Xers are nearing retirement age, while the youngest are reaching their peak earning years. These stages of life stand to shape their giving today and tomorrow. This is a group that seeks to make an immediate impact with their time, money, and advocacy. We also talked about Gen X’s children, Gen Alpha. While they’re too young to engage with direct messaging, this generation’s online behaviors point to strategies that could reshape how you think about fundraising.…
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