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#19 Lara Barnes - Customer Success Strategies for Growth
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In this episode of The Randall Osché Podcast, I sit down with Customer Success expert Lara Barnes to discuss the essential role of Customer Success and the value of “human-first” leadership in business. Lara shares her experiences in scaling customer success teams, developing customer-centric strategies, and building strong renewal processes. With a focus on supporting team growth and aligning company goals with customer needs, Lara offers valuable insights for leaders in any industry.
What You'll Learn:
- Human-First Leadership: Discover Lara’s leadership style and her emphasis on supporting team growth for a positive impact on customers.
- Creating Customer-Centric Cultures: How aligning every department with customer success enhances the customer experience and drives results.
- Successful Renewal Strategies: The role of renewal teams in extending customer lifecycles and increasing company retention rates.
- Building Seamless Customer Journeys: Lara’s approach to minimizing friction points in customer journeys for smooth and effective experiences.
Don’t miss this episode for an inside look at the elements of successful customer-focused business operations. Tune in to learn how these principles can transform your business.
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About The Randall Osché Podcast: Each episode embarks on a journey of meaningful conversations with extraordinary people who have unique and inspiring stories to share. Exploring life's complexities, each episode navigates the ups and downs, the challenges and triumphs, and the lessons learned along the way.
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