When Disasters Become Real: Our Public Adjusters’ Recollection of Memorable Cases

Property Insurance Roundtable

Today we will be discussing the ins and outs of various interesting insurance claims that our expert panelists have handled and adjusted successfully. These memorable cases range from a fire at a Midwestern school to two New York City buildings that were damaged during Hurricane Sandy. Our panel of experts has extensive experience in the public adjusting industry, and will guide us through our discussion.

[1:40] Electrical Fire in a Special Needs School — Chuck Sorrell

• Chuck describes a fire at a special needs school in Minnesota.
• The ways Chuck's company differed from the carrier’s consultant.
• Settlement details
• Client feedback

[13:56] Fire in a Fast Food Restaurant

• The client had the proper coverage.
• This claim was unique because the insured was put in a position to manage sub-contractors.
• The challenges included a business hierarchy and a million dollar discrepancy.
• Lessons learned from this claim
• Other unique aspects to this claim and ADA ordinance issues

[25:10] Major Loss from Hurricane Sandy — Keith Hayman

• Water surges from Hurricane Sandy destroyed the mechanical system.
• The details of how Keith’s team was able to assist the client
• Green tag alerts the building department that the building is able to be inhabited.
• This situation was unique because there was a sub limit cap on one building only.
• Adjusters International helped the client to retain their monthly income and to enhance the integrity of their asset.
• Challenges for this claim included difficulty with elevator banks and dealing with multiple decision makers.

[35:21] Triple Net Property Lease Claim — Jim Mahurin

• The client had a substantial Leasehold Interest Policy
• The problems incurred during the handling of the claim.
• Why the agent who sold the policy is to be commended.
• The insured was paid and had no complaints about the settlement.
• How knowing your exposures can help you reduce risk with the correct insurance coverage.
• What is a triple-net value lease?

Panelists:

? Chuck Sorrell — Owner — Xpert Consulting Services

? James R. Mahurin — Risk Management Consultant and member of the Society of Risk Management Consultants

? Keith Hayman — Senior Vice President — Goodman-Gable-Gould/Adjusters International

? Todd Thomas — Executive Director of Consulting Services and member of the Society of Risk Management Consultants — Adjusters International

Moderator:

? Marjorie Zeoli Musick, Social Media Specialist – Jansen/Adjusters International, Globe Midwest/Adjusters International, and Adjusters International/Basloe, Levin & Cuccaro

Mentioned in This Episode:

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