show episodes
 
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Case studies in brand loyalty, equipping you to better connect with your audience. In each episode, a top guest picks their favourite brand. I then invite them to unpack why it means so much. As they share, we gain invaluable insights into what makes audiences tick. Not with strategy or theory, but through that undeniable proof of successful branding: emotion.
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Customerland

mike giambattista

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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Welcome to Fearless Funnels with Kristen Day! Join us as we demystify the world of marketing funnels and discover how to turn complete strangers into raving superfans of your brand. Kristen shares her journey from agency life to successful entrepreneurship, revealing the secrets that marketing agencies don’t want you to know. Whether you're a seasoned pro or just getting started, this podcast is your go-to resource for creating magical, unforgettable customer experiences that drive loyalty a ...
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Focused on helping Ecommerce brands optimize their traffic and website for high performance. Whether you're launching a startup or scaling an established brand, this is your go-to resource for actionable advice on optimizing your Ecommerce brand to the next level.
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Loyalty Out Loud

Presented by Capillary

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The loyalty industry landscape changes daily, and it's almost impossible to stay on top of new trends, marketplace shake-ups, or stories of the past that shaped where the industry is today. That's why Loyalty Out Loud will tackle a different topic with new guests every episode, digging into the industry's past or shooting into its future at any minute.
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Julia Carcamo is one of the best brand marketers in the casino industry. A Latina from New Orleans, she paved her career from the days of riverboat gaming to the Las Vegas Strip and beyond. She shares lessons learned along the way for marketers to create their one paths to success.
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A regular podcast from marketing veteran Rob Voase (sometimes with his co-host Jen Clinehens), who discuss everything from CRM to Customer experience to Brand to Marketing careers (with occasional swearing. Sorry Mum).
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Branded

Larry Roberts & Sara Lohse

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Welcome to "Branded," your comprehensive guide to creative branding. We're your hosts, Larry Roberts and Sara Lohse, and together we're going to help you build a brand that sticks! Branded is your go-to source for all things related to personal branding, thought leadership, and content creation. We're here to provide practical strategies and insights to help you enhance your brand, extend your reach, and generate engaged leads. Sara spent her career in the marketing world, helping countless ...
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One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com
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Welcome to 'Who Cares About My Story?'. A podcast by Reme Mancera on the impact of sharing your Personal Brand Story on your business. Conversations about the benefits and also the behind-the scenes challenges you face in deciding which parts to highlight, without oversharing or pretending to be someone else. Reme Mancera is a strategist specializing in Personal Brand Story who guides course creators, coaches and service providers who are navigating a transition in their business. It's time ...
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Business Superfans Podcast

Frederick Dudek (Freddy D)

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Welcome to the Business Superfans Podcast, where your path to building a dedicated community of superfans begins. Hosted by Frederick Dudek, also known as Freddy D, an international sales and marketing leader with over 30 years of experience selling to major organizations like Bosch, Ingersoll Rand, Banner Health, the State of Arizona, and many others. This podcast is your go-to resource for transforming your business into a powerhouse of loyalty, and advocacy, collectively accelerating prof ...
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A podcast dedicated to helping businesses improve their customer engagement. Covering growth, retention, technical, and industry trend topics, brought to you by OneSignal, the world's most popular customer engagement solution used by 1+ million businesses sending more than 10 billion daily messages.
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10PlusBrand

Joanne Z. Tan, Brand Strategist, 10 Plus Brand, Inc.

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https://www10plusbrand.com https://www.10PlusProfile.com 1-888-288-4533 Sign up for 10 Plus Brand’s Newsletter: https://10plusbrand.substack.com/embed 10 Plus Brand’s Youtube: https://www.youtube.com/@10plusbrand 10 Plus Brand Inc.’s founder, CEO Joanne Z. Tan started the first episode of #10PlusPodcast on July 5, 2019. Since then, we have produced hundreds of episodes on brand building and digital marketing tips, which are always thought provoking and cutting edge, as well as in-depth Inter ...
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Tired of losing revenue because patients aren't converting into treatments? Join Bob Miglani and industry experts on The Marketing for Doctors Podcast as they crack the code on patient capture and conversion. Each episode is packed with actionable marketing strategies from real specialty doctors, designed to help you: Attract new patients with proven techniques Turn prospects into paying patients with effective conversion strategies Generate a steady stream of referrals through patient loyal ...
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Get ready to embark on a ‘PR learning adventure’ with CRUNCH! Three-time winner of the PR Institute of NZ’s ‘Small PR Agency of the Year,’ the HMC team provides practical wisdom to help business leaders turbocharge their reputation-building game. Tune in to these 'crucial chats over lunch' - CRUNCH - for entertaining insights that will empower you to forge connections and relationships with those who matter most in your industry. Whether you are steering the ship as a visionary CEO, orchestr ...
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Dog Whistle Branding

IRONBOUND Media, IRON Mike Steadman

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Weekly Tac-planning on marketing, brand strategy, and category design for early & growth stage veteran small businesses, keeping you in the fight and not face down in a rice paddy!
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At VML, it is our unique ability to integrate our BX, CX and Commerce practices - creating connected brands to drive growth - ultimately combining real customer benefits with a deep brand bond, consistently pushing to exceed customer expectations and deliver unique and generous experiences. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value ...
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What is the role of a brand when brand loyalty has diminished? The world of consumer goods has become increasingly fragmented, this expansion of choice from beauty to apparel to beer has disrupted consumer decision making - buying behavior doesn't follow a playbook. Now more than ever curiosity and discovery trump consistency. Offering a unique benefit, establishing memory structures, and showing up in the right channels have become baseline. This podcast will address and seek to understand ...
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Make sure your brand is everything it can be. If you're not tending to your brand in this chaotic environment, you might as well be shredding your money. Every week, our panel of top brand experts will discuss the state of the universe - and share insights in strategy, creative, digital, content, social and every area that can help build better and stronger connections with your audiences. Sometimes we'll agree, sometimes we'll argue and sometimes we'll just call BS on the whole thing. But, ...
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Stories of the ag brands you love, and the ag brands you love to hate. Chrissy Wozniak has always been fascinated by brand loyalty in agriculture, she has had the opportunity to travel the US and Canada throughout her career and has been blessed to build relationships with the people who run the companies that help keep farmers farming. She wants to tell the stories of these great companies, and help you get to know them for who they really are.
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This show will deliver podcasting tips about how to launch, grow, and monetize a podcast. If you are looking for podcasting tips from a full time podcasting pro then you are in the right place. This podcast will provide valuable insights for entrepreneurs, solopreneurs, small business owners, content creators, online coaches, consultants, and online marketers. If you want to learn how to leverage a podcast to grow your brand and your business, you are in the right place! This show will provi ...
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The Omnichannel Marketer Show - hosted by Kait Stephens - is frank discussion about what it takes to build a consumer brand, create a seamless omnichannel experience, and drive revenue and customer lifetime value across DTC, Amazon, and Retail Channels. If you’re looking for the latest strategies, tips, and trends from seasoned omnichannel marketers, want no-B.S. answers to your biggest ecommerce questions, need a perspective on how your peers are addressing the same issues, or just simply w ...
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The branding deep dive podcast is a podcast where we have in-depth discussions with founders, marketers, and brand strategists on how to build a brand that people love. The host is Ahmed Cheema, a brand strategist. Check out our website for more branding and marketing content: https://brandingdeepdive.com/
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Every Talk Experiential Podcast features an in-depth interview and conversation with a key player in the world of experiential marketing. Take control of your brand in today’s changing marketplace by learning how to create authentic and unique connections with consumers on a personal level. Learn how to successfully employ experiential marketing strategies to increase your brand’s engagement and create meaningful experiences that lead to brand loyalty.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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I left my corporate job in 2018 and decided to take my love of business strategy full time. I wanted to help businesses effectively increase brand awareness and loyalty through a 360 approach of brand building. As CEO at, For the Love Of People Group, I use a variety of tools to build your brand whether that be improving your website, increasing your web traffic, or building you as a brand through various PR and marketing methods. This podcast is about inspiring the entrepreneur in you to li ...
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CMO Confidential

Mike Linton // I Hear Everything Podcast Network

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Wonder what it's like to control millions of dollars of marketing budget? Manage hundreds of people? Make the decisions on which ideas get to market? The CMO Confidential podcast shares how it feels to be in that chair of the shortest-tenured position on the C-suite. We detail the long, hard road most ideas take to get to market & how challenging it is to get the best ones through. Hosted by Mike Linton -- the former P&G Brand Manager who went on to be the Chief Marketing Officer of Best Buy ...
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For aspiring authors, writing a book is a lifelong dream, but one that can seem to be just out of reach. The process of writing a book can be both exciting and frustrating. The idea can be there , but sometimes we get stuck and can’t seem to find the inspiration to move forward. If you are an expert in your field who is thinking about writing a book, you’ve come to the right place. Welcome to The Author’s Corner, a show where we will help you unlock your creativity and write the book of your ...
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Pet Biz Project

Tarryn & Erin Michie

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The show which helps pet brands, marketers, business leaders and entrepreneurs to build more meaningful relationships with & sell more effectively to one of Australia's fastest growing consumer groups - Pet Parents.
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Hosted by aigo.ai co-founder, Srini Pagidyala, the Inside Innovator’s Mind - A Customer Engagement Podcast, features North America’s most innovative & bold leaders giving us an insider's view on what it takes to bring about engaging customer experiences that increase loyalty, market share, wallet share and significantly reduce cost to service customers, while creating brand evangelists. This show is sponsored by aigo.ai, the world’s first and only chatbot with a brain. Learn more at: https:/ ...
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The Midlife Fulfilled podcast is for men and women over 40 who say NO to a midlife crisis because they thrive across these five pillars: Health | Fitness | Career | Relationships | Legacy. I'm your host, Bernie Borges. Join me each week with inspiring stories from the guests I interview, as well as experts who inform you on important topics, and my solo episodes with my takeaways and teachings to empower you to overcome a midlife crisis and thrive in your midlife seasons. Subscribe on your f ...
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A PenBoyRoy Podcast on Fountain Pens and Fountain Pen yammer. Got good words? Wanna share? Email us at pentertainmentpodcast@gmail.com. Check out my affiliate link to make pen purchases and support me and my content! https://goldspot.com/?aff=3
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Playstation Patriots

Playstation Patriots

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We are a few gamers who happen to also be husbands and fathers. Amongst the time constraints of life, we manage to balance everything including our sacred gaming time. Our loyalty lies with Sony's brand and we want to share our love of Playstation gaming.
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On Top of PR with Jason Mudd

Jason Mudd, Axia Public Relations

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On Top of PR is a podcast dedicated to helping corporate communications leaders leverage the power of public relations to build a strong brand and great reputation. On each episode, we explore PR and marketing topics, tips, and trends with an expert guest as we help PR professionals stay on top of PR. On Top of PR is one of the top 5% most popular podcast shows globally, according to ListenNotes' Listen Score, and among the top 100 marketing podcasts in the world on Apple Podcasts. Episodes ...
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show series
 
- Chinese EV Stock Prices Take a Nosedive - Polestar Posts Another Big Loss - EV Registrations Down Sharply in Europe - JD Power Lowers Its EV Sales Forecast - ChargePoint Improving Reliability with AI - Hyundai Taking Tesla-Like Approach - Brand Loyalty Highest in 4 Years - Techs Can Help Sell More Service Repair - 2 Tellurides Come with Ticket to…
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In the AI age, decision paralysis can drive customer loyalty, and is an opportunity for developing brand loyalty so long as a brand leads the market. B2B services need to rewards customers with loyalty programs.In the AI age, loyalty rewards and customer experience are the differentiators. AI will level the competitive playing field for many produc…
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How is consumer psychology reshaping the beverage industry? In this episode, we sit down with Hunter Thurman, CEO of Alpha-Diver, to discuss the findings of their BEV50 report. We’ll explore how psychological insights drive the success of the top 50 beverage brands in the U.S. and how factors like impulse buying and social endorsement influence wha…
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Welcome back to Branded: your comprehensive guide to creative branding. In this episode, we thought we’d shift gears and dive into an essential topic that's foundational to every successful business: exceptional customer service. We decided to make this a solo-ish episode, just the two of us, Sara and Larry, sharing insights and a personal story th…
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Unlock the secret to casino loyalty through the power of brand rituals. Discover how simple, memorable rituals can transform your casino’s marketing strategy and drive customer loyalty.Learn more at www.jcarcamoassociates.com/.Get insights delivered to your inbox: www.jcarcamoassociates.com/casino-mark…newsletter/Join the most effective casino mark…
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Today, we're diving into a crucial aspect of building a strong and sustainable brand: fostering customer loyalty and turning your audience into brand advocates. Building customer loyalty isn't just about making a sale; it's about creating relationships that last. It's about making your customers feel valued and understood, which in turn, encourages…
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In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian. After 25 years of coaching football at the highest levels at such places as Notre Dame, LSU, Stanford, and Texas A&M, Brian stepped back from the coaching ranks and came back to his alma mater, John Carroll University, as the Vice President of Athletic sand National En…
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- EU Lowers China EV Tariff Again - BMW Cuts Its Profit Forecast - Audi's 1st China-Sourced EV Coming in 2025 - Audi's Most Aerodynamic Car Ever - BYD Aiming to Sell 4 Million Units - GM Ramping Up BrightDrop Production - Intel Could Sell More of Mobileye - Rivian Launches 1st Referral Program - Mercedes SSB Will be Ready Before 2030…
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A CMO Confidential Interview with Kim Whitler, business professor at the University of Virginia and former GM and CMO. Kim joins us to discuss how start-ups require different CMO's at the various stages starting with seed money and ending with an IPO, how good intentions can jeopardize business success on the corporate activism front, and how to th…
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Ever feel like you're spinning your wheels with social media and paid ads? 🤔 What if I told you there's a better way to grow your online business and get more clients? In EP 509 of Podcasting Business School, I'm diving into the Podcast First Marketing System. This system is all about creating podcast content that builds your email list and positio…
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Welcome back to Branded: your comprehensive guide to creative branding. In this episode, we dive into the powerful realm of blogging with our fantastic guest, Jon Clemence. We explore the ins and outs of transforming blogs into client magnets and vital tools for business growth. We’re thrilled to have Jon Clemence with us, a seasoned blogger and th…
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In Episode 12 of "Marketing for Doctors," we dive deep into the world of social media and its relevance for healthcare professionals. Join hosts Bob Miglani, Dr. Pam Theriot, and Dr. Darryl Glover as they explore effective strategies for optometrists and other doctors to leverage social media to connect with patients, build trust, and enhance their…
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- GAC Develops Fast Charging PHEV - Car Buyers Less Likely to Purchase an EV - U.S. Faces EV Charger Shortage - Kia Delays EV9 Ramp-Up in The U.S. - German EV Sales Plunge 69% In August - EU Automakers Face €15 Billion In CO2 Fines - Italy Wants to Soften EU EV Sales Goals - Hybrids Boost Platinum Demand - Dodge Tests Axial Flux Motors in Racing…
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Join Josh and John as they examine the role of Chief Marketing Officers in today’s financial sector. The discussion centers around the transition from creative-focused CMOS to those driven by data and growth metrics. Discover the implications of this shift for marketing strategies and bank branding. The post Episode 173 | The New CMO: Growth-Orient…
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Send us a text On episode 199, Bernie engages with Donna Wallace, the founder of Soulradiance, in a spirited conversation. Bernie and Donna discuss the significance of discovering your inherent gifts and aligning them with your values on the journey toward lasting fulfillment. Three discussion points are. 1️⃣ The Impact of Self-Discovery on Fulfill…
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Karl Sharicz is back with his follow-up to CX-PRO, featuring advanced insights from a global lineup of 16 CX thought leaders. (Yes, I’m thrilled to be one of them!) This book highlights the power of collaboration in the CX community, bringing together practitioners, consultants, and educators. It emphasizes human-centered design, a commitment to qu…
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What if you could revolutionize your food habits to match your fast-paced life? This episode promises to reshape your understanding of modern food culture as we sit down with Maria Arand, the insightful Director of Customer Strategy at 84.51°. Maria reveals compelling research on how younger generations are redefining convenience in their food choi…
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- U.S. EV Effort Suffers Setback - U.S. August Sales Up Strongly, Probably - Germany in Industrial Decline? - India Says No EV Incentives Needed - Why Public Chargers Never Hit Peak Output - Tesla to Launch FSD in China, EU - Volvo, Geely Benefit from Shared PlatformDe către Autoline
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If you are looking for podcasting tips on topics like: . *How to grow your podcast and get more podcast downloads. . *How to increase your podcast audience engagement. . *How to monetize a podcast. . *How to leverage a podcast to build an online business and get more clients. Then check out EP 508 of Podcasting Business School where I do a Podcast …
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The regional casino market is a tough game, but you don't have to leave your success to chance. Our latest episode post is packed with actionable insights to help you thrive, even with limited budgets and fierce competition.Learn how to:Leverage your local connections for maximum impactImplement creative marketing strategies that won't break the ba…
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In this episode, Dr. Michelli delves into the ethical and legal challenges associated with the use of AI and data analytics in customer service, highlighted by the ongoing lawsuit involving Patagonia and its use of Talkdesk's services. This case exemplifies the crucial need for transparency and customer consent in data practices, as it alleges that…
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Summary: If the idea of AI makes you uneasy, you’re not alone. Many authors fear that AI could feel impersonal or replace the creative touch that makes their work unique. But what if AI could actually enhance your marketing strategy without taking away your personal touch? In episode #163 of The Author’s Corner, Heidi Yarger shares her journey from…
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Jon Picoult, bestselling author and CX thought leader was my first guest in 2022 when The Delighted Customers Podcast launched. He was gracious enough to come back for episode 100 to talk about his His landmark study on the ROI of customer experience is one of the most widely cited pieces of research in the industry. Jon sheds light on the groundbr…
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No, I didn't really steal a fountain pen... I simply rescued a fountain pen from the clutches of neglect. Fountain pens have feelings too... Maybe not. But I have feelings for fountain pens, that's for sure. Check out this episode for a tale of how a beautiful fountain pen almost spent it's days forever in fountain pen obscurity. Ok, maybe I'm bein…
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- VW Only Has 2 Years to Turn Things Around - Germany To Revive EV Subsidies - Mercedes S-Class Sales Plunge Globally - U.S. Dockworkers Threaten Strike - BYD and SAIC Eye Mexican Market - Stellantis Shows FCEV Van - Nissan Updates the Armada - EVs More Popular with Active Drivers Than ICEs - Jeep Names New Head of North America - Geely Offers Free…
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Have you ever noticed how some brands just seem to stick in your mind, even if you haven’t interacted with them in a while? From the way their website looks to the tone of their social media posts, everything just seems to fit together seamlessly. This is the result of a consistent brand strategy, and it’s a key ingredient in building a lasting bra…
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- VW Shocks Germany with Plant Closing Warning - Ex-VW CEO Faces Diesel Fraud Trial - UAW Raises Threaten Supplier Jobs - Cash-for-Clunkers Boosts China's NEV Sales - BYD Charges $13K More for PHEV SUV in China - STLA Says Thanks But No Thanks to Chrysler's Grandson - Volvo Joins the Central Compute Club - EX90 is Volvo's Flagship EV - Audi Q5 Adop…
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Are you tired of feeling like you're throwing content into the void, hoping it magically turns into clients? 😅 I get it! As podcasters and online business owners, we often find ourselves stuck in a cycle of creating content without a clear path to convert our listeners into paying clients. In this episode, I'm pulling back the curtain on my brand-n…
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Welcome back to Branded: your comprehensive guide to creative branding. In this episode, we're diving deep into personal branding and how unique elements can transform your visibility and career trajectory--even if entrepreneurship isn't in your plan. We’re joined by Dave Polykoff, an expert in startups and branding, who has worked with several big…
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Send us a text In this episode, Alfredo Garcia joins On Top of PR host Jason Mudd to discuss best practices for producing PR events. Tune in to learn more! Our guest: Our episode guest is Alfredo Garcia, vice president of sales for Sight & Sound and Mugwump Productions. He started his journey with Sight & Sound as a marketing intern, where he disco…
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Send us a text Bernie devoted this 'On My Mind' episode to the concept of age pride and how it relates to the 5 pillars of midlife – health, fitness, career, relationships, and legacy. He explored the difference between happiness and fulfillment and shared his perspective on embracing age pride across these pillars. Here are three key takeaways: 🔑 …
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Episode 37 Frederick Dudek (Freddy D) Transforming Lives Through Health Coaching: Paige Wilson's Empowerment Success Strategy Hey there, Freddy D here! In this episode of the Business Superfans Podcast, I had an inspiring chat with Paige Wilson, a health coach who transitioned from a successful career in media sales to transforming lives through he…
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In this episode, I sit and talk about the tragedy known as traumatic brain injury. This is something that can happen to anyone, and trust me, it is not something that is easy to cope with. Hear the inspiring story of Jaclyn, a survivor of a very bad TBI, who has since dedicated her life to helping others suffering from TBI. Special thanks to YAFA B…
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