Discusses the current business landscape and its challenges from a process improvement perspective. Provide industry insights for long-term solutions.
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Employee Engagement for Organizational Long Term Success
47:52
47:52
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47:52
Justin Zakia and I discuss the importance of engaging staff to avoid costly turnover and to improve productivity and revenue
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Fired Up Friday-Emotional Intelligence
59:09
59:09
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59:09
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Cost of Healthcare, Education, Daycare and its Impact on Families
57:45
57:45
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57:45
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Fired Up Friday—Ageism in the Workplace
38:50
38:50
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38:50
Marty DeSilva and I discuss ageism’s impact I’m the workplace and some practical solutions to address it.
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Fired Up Friday The 4 Day Work Week
29:32
29:32
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29:32
Gerard Pappa and Karl Dillinger discuss the 4 Day Work Week Movement and its impact on employees and the organization.
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The State of Healthcare--A Physician's Perspective
54:28
54:28
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54:28
Dr. Kaminski joins me to discuss the challenges physicians face providing excellent healthcare, including the EMR, the Fee for Service Model, medical school debt and physician burnout and depression. Finally, we review opportunities for the future to drive the patient-centric model.
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Fired Up Friday-Tips to Survive a Toxic Work Environment
39:23
39:23
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39:23
Dr. Sara Pappa joins me to discuss how to identify signs of a toxic work environment, the effects on the organization's bottom line and tips for survival.
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In this episode I discuss the criteria for excellent customer service with David Stahl. We share personal stories and examples of both good and bad customer service experiences. Finally, we opine how process and systems drive excellence.
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FUF Performance Evaluation Process
39:10
39:10
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39:10
This episode Marty DeSilva, Leadership Coach, joins me to discuss the current challenges of the performance evaluation process and the future trends that could reshape it for the better.
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FUF-Criteria for a Successful Improvement Project
47:00
47:00
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47:00
Special guest Marc Bergman joins me to discuss the three criteria for a successful improvement project; Metrics and a Measurement System, Process pain that is impactful, and no-known solution has been identified.
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Fired Up Friday-Job Hunting Process
28:46
28:46
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28:46
Dr. Sara Pappa joins me to discuss the frustrations with the job hunting process.
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Fired Up Friday—Episode 2. The similarities between high school and the business world. You never really leave high school.
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Fired Up Friday—Discuss the similarities between high school and the business world. You never really ever leave high school.
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DRG Podcast Healthcare Consumerism
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