A collection of podcast episodes from both "The Weekly" and "The Interview Series" podcasts created by Retail Insider Canada.
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The Voice of Retail is a weekly podcast hosted by retail pioneer, advisor and keynote speaker Michael LeBlanc and is produced in conjunction with Retail Council of Canada. Each and every week I interview the most interesting people in and around the retail industry, examining the key issues and strategies on the minds of thought leaders in Canada, the U.S. and around the world. © 2018-2023 M.E. LeBlanc & Company Inc. All Rights Reserved.
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Dan Crosby, a serial entrepreneur, real estate investor, and car enthusiast, serves as CEO of CanadianProtein.com, a leading e-commerce supplement brand in Canada. Additionally, he leads Coachwood Capital, a real estate investment firm, overseeing a real estate portfolio exceeding $100 million. His channel features valuable insights on business, real estate, entrepreneurship, and mindset. Ready to become a millionaire yourself? I want to give you the tools for FREE! Simply go to: https://dan ...
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Assembling a Winning DTC Retail Strategy with Frédéric Aubé, Founder and CEO of Cozey
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25:55
In this episode, meet Frédéric Aubé, the visionary founder and CEO of Cozey, a fast-growing player in the North American home furnishings market. Fred’s journey began with a simple observation during his days as a McGill University student: the frustration of moving bulky furniture through tight spaces in Montreal apartments. Inspired to make life …
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ENCORE EPISODE: "All Pride, No Ego": A Queer Executive's Journey to Living and Leading Authentically with retailer Jim Fielding
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33:02
Jim Fielding's dynamic career has spanned senior leadership roles at top global brands, including Disney, DreamWorks, and Twentieth Century Fox, anchored in experience and an early career at The Gap, Lands' End, and as CEO of Claire's Stores; He joins me in an exclusive interview to talk about this new book ALL PRIDE, NO EGO: A Queer Executive's Jo…
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Retail Marketing State-Of-The-Nation and Predictions for the Future with John Fanous, Head of Industry, eCommerce & Omni-Channel Retail, Google
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42:50
In this episode, recorded live at the RCC Retail Marketing Conference in Toronto, join me for a fast-paced discussion with John Fanous Head of Industry, eCommerce & Omni-Channel Retail, Google. We cover the current marketing strategy, communications, tools and tricks to reach an increasingly saturated, diverse shopper and reluctant media consumer. …
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Carson’s Garden + Market Founder & CEO Carson Arthur
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27:17
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27:17
In this episode, Meet Carson Arthur and hear about his journey from a media personality to an independent small retailer, launching Carson's Garden & Market in Prince Edward County. Carson shares his product sourcing strategies and challenges, advice for his fellow indie retailers, SMB growth strategies for governments, and plans for an exciting fu…
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Technology in the Service of The Customer with Michon Williams, Chief Technology Officer, Walmart Canada
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28:11
Michon Williams is my special guest in this episode, sharing her career journey, emphasizing an early interest in technology and explaining her role as Chief Technology Officer (CTO) at Walmart Canada. Michon highlights the importance of balancing innovation and stability, operating on three horizons: stability, incremental improvements, and long-t…
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Next, We Take New Brunswick with Chris Jones, Founder and President of CANNABIS XPRESS
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28:39
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28:39
Serial entrepreneur Chris Jones, Founder and President of CANNABIS XPRESS, a leading chain of cannabis retail stores started in Ontario, is back on the podcast to tell us his adventure of expanding his successful store concept to small-town New Brunswick, one of the most innovative markets in Canada. About Chris Chris Jones is an entrepreneur and c…
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Leucepe Martinez (eTail Toronto): Key Themes, Speakers And Networking at eTail Toronto
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Craig and Leucepe (Leo) Martinez, Program Director at eTail Toronto, discuss the upcoming eTail Toronto conference, set to take place on September 25-26 at the Hyatt Regency Toronto (Register here). The event, known for its practical and actionable insights, will gather over 300 attendees and 75 speakers, offering a comprehensive exploration of the…
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Meet Bobby Sahni, Co-Founder and Partner at Ethnicity Matters with a preview of his RCC Retail Marketing Conference session "Crafting Compelling Campaigns for Canada’s Multicultural Market "
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In this episode, meet Bobby Sahni, a veteran of multicultural marketing with over 20 years of experience. Bobby discusses his journey from corporate roles in banking and telecommunications to his current role as a leader at Ethnicity Matters, a Toronto-based multicultural marketing agency. He emphasizes the importance of understanding Canada's demo…
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Brain Rush! Gen AI, AI Hallucinations and Retailers with Peter Cohan, an Associate Professor of Management Practice at Babson College
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27:52
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27:52
Brain Rush! Gen AI, AI Hallucinations and Retailers with Peter Cohan, an Associate Professor of Management Practice at Babson College Meet Peter Cohan, an Associate Professor of Management Practice at Babson College, the founding principal of Peter S. Cohan & Associates, a management consulting and venture capital firm, and has completed over 150 g…
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Meet Neil Patel, Co-Founder at Neil Patel Digital with a preview of his RCC Retail Marketing Conference AI in Marketing Keynote
12:08
12:08
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Meet modern marketing phenomenon and upcoming RCC Retail Marketing keynote speaker Neil Patel as he shares insights behind his rise to one of the top marketing voices in the world and gives us a quick preview of his upcoming mainstage presentation. Neil is a New York Times Best-Selling Author and one of the world’s most influential marketers, accor…
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Getting Inside the Consumer Circle of Influence with Kristina Rogers, Global Consumer Leader, EY
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On this episode, popular guest Kristina Rogers, Global Consumer Leader, EY, is back on the podcast to discuss the latest global and Canadian consumer insights from the 14th edition of her seminal research project, The Future Consumer Index. Launched in the early days of the COVID era, her research continues to track consumers' changing patterns and…
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Looking Around HR AI Corners with Jason Radisson, CEO and Founder of Movo
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31:31
Meet Jason Radisson, CEO and Founder of Movo, a Human Capital Management (HCM) platform that uses advanced AI to automate the process of hiring, engaging, and retaining today’s frontline workforce with his innovative AI forward solution for retailers. About Jason Jason Radisson is a serial unicorn breeder. His latest venture is Movo (formerly Shift…
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Dustin Fuhs (Retail Insider): Farewell To Retail Insider Editor-In-Chief
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Craig and Dustin Fuhs, Editor-in-Chief at Retail Insider, discuss nearly four years of retail industry evolution during Fuhs’ tenure with the publication. They reflect on the significant impacts of the COVID-19 pandemic, which brought about numerous challenges such as lockdowns, bankruptcies, and rapid adaptations within the retail sector. Fuhs sha…
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The Global Retail Cannabis Ambitions of Raj Grover, Founder, President & CEO of the Remarkable High Tide
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26:12
Raj Grover, President and CEO of High Tide, is back on the podcast to update us about the state of the retail cannabis industry in Canada and his growing universe of retail brands together as Cana Cabana, now Canada's largest non-franchise cannabis retailer with over 170 locations. Raj talks about this recipe for commercial success and his perspect…
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A Modern Take On Retail Brand, AI and Customer Strategy with Susan O’Brien, EVP and Chief Brand & Customer Officer at Canadian Tire Corporation
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38:33
Meet Susan O’Brien, EVP and Chief Brand & Customer Officer at Canadian Tire Corporation (CTC). In a wide-ranging and engaging interview, we cover a lot of ground commensurate with Susan's remit, which includes all aspects of CTC’s brand, long-term strategy around customer insights, and CTC's sponsorship, community, and ESG initiatives. For those Ca…
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Liza Amlani (Retail Strategy Group): Latest Retail Developments
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19:27
Craig and Liza Amlani, Principal and Founder of Retail Strategy Group, discuss the arrival of La Maison Simons in downtown Toronto and its potential impact on the retail landscape. They explore how the new stores at Yonge and Dundas will influence shopping habits, tourism, and local retail dynamics. Simons’ diverse product assortment, combining pri…
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My Strategy Behind The BioSteel Academy
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In this video, we address a question from LinkedIn about the strategy behind creating Bioeel Academy instead of partnering with an established one. 📈 I went from $0 to $200M+ Net Worth 🤑 Ready to become a millionaire yourself? I want to give you the tools for FREE! Simply go to: https://dancrosby.com/-Listen On All Major Podcast Platforms:https://a…
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The Key To Building Workplace Culture
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In this video, I share an important conversation with one of our managers about maintaining composure and confidence in the workplace. We discuss the importance of showing strength as a leader, the impact of stoicism on team morale, and why it's crucial to keep personal stress in check to foster a productive and positive work environment. I emphasi…
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Third Party Distribution NIGHTMARES 🫣
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11:59
In this podcast episode, we dive deep into the challenges we're facing with logistics.We'll discuss the inefficiencies we've encountered, our plans to streamline our processes, and the steps we're taking to ensure smoother operations moving forward.Stay tuned for an inside look at our logistical hurdles and solutions!📈 I went from $0 to $200M+ Net …
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Our Challenges In The Whey Protein Market 🫣
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Is whey protein really all it's cracked up to be? Join Scott and I as we delve into why whey protein might be overrated. Examining the hype versus the reality, we uncover the potential drawbacks and misconceptions surrounding this popular supplement.📈 I went from $0 to $200M+ Net Worth 🤑 Ready to become a millionaire yourself? I want to give you th…
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A Retail Success Story 40 Years in the Making: Gary Lenett, Founder & CEO, DUER
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Meet DUER founder and CEO Gary Lenett. This Vancouver-based brand features performance fabrics beyond denim in bottoms, tops, and outerwear for both men and women. It boasts a global wholesale network of over 1,000 doors, seven retail locations in Canada and the US, and a rapidly expanding North American e-commerce presence. Its vision is to be pla…
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4 Facts You Need To Earn MILLIONS in Startups! 🤑
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Embarking in making your business? Then be ready with Clark and I in this must-watch video, we reveal four crucial facts that can set you on the path to earning millions with your startup. From identifying market opportunities to securing the right funding, these insights are essential for any aspiring entrepreneur. Learn the strategies and mindset…
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From Survival to Success: Inside Our Billion-Dollar Business Journey!
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12:45
Join us as we dive deep into the journey of successful entrepreneurs who transitioned from just trying to stay afloat to thriving in the competitive world of business. In this episode, we explore the stories of real business leaders, like Ben Mallah, who manage multi-million dollar real estate portfolios while staying true to their roots. Discover …
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AI Meets Merchandising with Michaela Wessels, CEO & Co-Founder, Style Arcade
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23:55
Meet Michaela Wessels, CEO and co-founder of Style Arcade. Forbes described her innovative AI merchandising solution as the 'first of its kind' for retail, so I wanted to learn more. Michaela shares her industry insights and insights into the AI-powered tool that replaces spreadsheets with intelligent analytics and digital range planning. About Mic…
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Casdin Parr (JLL): Canada's Retail Leasing Market Trends
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15:48
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15:48
Craig and Casdin Parr, Vice President Retail Advisory Services at JLL Canada, discuss the current state of Canada’s retail leasing market, delving into the challenges and opportunities facing various retail sectors. They explore how high street retail in cities like Toronto and Vancouver is experiencing a resurgence, with significant openings. Parr…
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Online vs. Retail Sales, Which Is Better? 🤔💰
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9:00
Curious about whether online or retail sales is the better choice for your business? Join us in this comprehensive video, we break down the pros and cons of both selling strategies. From the convenience and reach of e-commerce to the tangible experience and customer interaction of brick-and-mortar stores, we explore what each approach has to offer.…
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A Model for 10x eCommerce Growth with Sabir Semerkant
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31:55
Meet Sabir Semerkant, an eCommerce consulting guru with 25+ years in e-commerce and over a billion dollars in revenue growth to his credit. Sabir shares insights into his framework, which unlocks 2X-10X growth for any e-commerce business with Product-Market Fit. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior re…
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Around The World & Back Again: Veteran Retailer James Connell
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30:59
In a wide-ranging and overdue conversation, I catch up with James Connell, one of the industry's most experienced retail marketing, customer experience, brand and omnichannel executives. We talk about the evolution of customer experience, marketplaces, lessons learned from Asia and abroad, and his local & global consulting work here in Canada About…
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Opinion: Simons Expands including Former Toronto Nordstrom
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13:42
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13:42
Craig and Lee discuss La Maison Simons’ ambitious expansion into Toronto, focusing on the retailer’s move into spaces vacated by Nordstrom at CF Toronto Eaton Centre and the Yorkdale Shopping Centre. With a $75 million investment, Simons plans to open two new stores which could become the top-sellers in the chain. The expansion reflects Simons’ str…
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Is Being a Millionaire Convenient? 🤑🤔
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7:30
Clark and I discuss is being a millionaire really as convenient as it seems? In this eye-opening video, we explore the realities of millionaire life, uncovering both the perks and the challenges. Building on the insights from our previous video, 'How I'm Making Millions In Costco,' we dive deeper into the strategies that helped me achieve financial…
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Fashion Meets Purpose with Rob Smith, CEO and Founder of The Phluid Project, GET Phluid and The Phluid Phoundation (Encore)
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23:46
Welcome to The Voice of Retail. I'm your host Michael LeBlanc. This podcast is brought to you in conjunction with Retail Council of Canada. My guest on this Encore episode from the summer of 2023 is Rob Smith, veteran retailer and now the CEO and Founder of The Phluid Project, GET Phluid, and The Phluid Phoundation; he has created a brand, combinin…
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How I Made MILLIONS with Costco! 💰💰 [Part 1]
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Join Clark and I share how we turned convenience into a multi-million dollar venture. Learn the strategies and tips that helped me capitalize on Costco's unique business model, from product selection to maximizing savings. Whether you're a fellow entrepreneur or just curious about innovative ways to make money.📈 I went from $0 to $200M+ Net Worth 🤑…
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HOW TO MANIPULATE THE FREE MARKET! 🤔
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7:40
Join Scott and I Ever wondered how some players seem to always come out on top in the free market? In this revealing video, we explore the controversial strategies used to manipulate the market to their advantage. From insider trading to market monopolies, we uncover the tactics that can skew competition and influence prices. Gain insight into the …
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Millionaire Secrets for Homeowners 🤑
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14:24
Join Scott and I as we unlock the secrets that millionaires use to maximize their homeownership journey! In this exclusive video, we reveal tips and strategies that can help you build wealth through smart real estate decisions. From leveraging home equity to savvy investment tactics, learn how to make the most of your property and create long-term …
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A Masterclass In Retail Returns & Reverse Logistics with John Lee
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31:42
In this episode, I tap into John Lee's decades of reverse retail logistics experience. He discusses the importance of a seamless customer returns process, reasons for cart abandonment due to unclear return methods, and strategies using data analytics and personalization to reduce returns. We also explore managing high return rates, innovative solut…
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You Can Afford A House...But Not Yet! 😩
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14:16
Join Scott and I as we debunk the myth that homeownership is out of reach for everyone. While the dream of owning a house may seem distant for some, it's not necessarily impossible. Join us as we explore practical strategies and insights to help you work towards your goal of homeownership. From budgeting tips to building credit, we'll provide actio…
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Radical Innovation, Leadership and Winning Every Race with Craig Baxter, Group President of Techtronic Industries Canada Inc. (Milwaukee, Ryobi, and Hoover)
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37:13
On this episode, I sit down with a colleague from back in my work on the brand side, Craig Baxter, Group President ofTechtronic Industries Canada Inc., part of a global 13 billion dollar powerhouse tool house of brands that includes Milwaukee, Ryobi, andHoover. In a wide-ranging and engaging conversation, Craig talks about radical innovation, retai…
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BIOSTEEL UPDATE: Cleaning Up The Business and Restoring Retailers
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10:05
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10:05
Dan and Clark give an update on the performance of BioSteel, their experiences in cleaning up a bankrupt business and the progress of restoring key retailers in Canada and the United States.📈 I went from $0 to $200M+ Net Worth 🤑 Ready to become a millionaire yourself? I want to give you the tools for FREE! Simply go to: https://dancrosby.com/-Liste…
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What People DON'T KNOW About Branding! 🤔🙅♂️
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7:16
Scott and I delve into the intricacies of branding, from the psychology behind it to the importance of consistency and authenticity. Whether you're an entrepreneur, marketer, or simply curious about the power of branding, this video will shed light on the lesser-known aspects that can make or break a brand's success. Get ready to expand your unders…
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Live from SMU in Dallas, Texas, Steve Dennis & Leaders Leap, Transforming Your Company at the Speed of Disruption
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39:45
Recorded at the Cox School of Business at SMU in Dallas, Texas, in front of a live studio audience, my guest is my good friend and Remarkable Retail podcast partner Steve Dennis on the occasion of the book launch event for Leaders Leap, his latest book already climbing up the charts as one of the top business books of the year. About Steve Steve De…
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The Inside Story Behind Ikea Canada's "Second-Hand Tax (SHT) is Happening" campaign with Tanya Bevington, Head of Communications for IKEA Canada, and Anthony Chelvanathan, Chief Creative Officer at Edelman ...
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24:46
My guests on this episode are Tanya Bevington, Head of Communications for IKEA Canada, and Anthony Chelvanathan, Chief Creative Officer at Edelman Canada. They discuss the insights and unique creative partnership behind Ikea Canada's clever and brilliant "Second-Hand Tax (SHT) is Happening" campaign. The brand discovered recently that in Canada, th…
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Stephen Bailey (Fluevog): Exploring Fluevog's Unique Footwear Philosophy
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18:03
Craig interviews Stephen Bailey, Chief Marketing Officer of iconic Vancouver-based footwear brand John Fluevog. They discuss the evolution and unique positioning of John Fluevog Shoes within the footwear industry. Bailey reflects on his 20 years with the Vancouver-based company, emphasizing its dedication to creating “unique soles for unique souls.…
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Decoding The True Cost of Retail Fraud: Insights with Kim Sutherland, VP of Fraud and Identity at LexisNexis Risk Solutions
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23:55
In this episode, we're talking about evolving fraud trends in retail with Kim Sutherland, Vice President of Fraud and Identity from LexisNexis Risk Solutions. Explore strategies for mitigating fraud risks while maintaining a seamless customer experience. Gain insights from their latest True Cost of Fraud study, which revealed the significant financ…
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INLAND (Sarah Power): Inland Pop-Up Celebrates Decade
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11:45
Craig and Sarah Power, Founder of INLAND, discuss the journey of the INLAND platform that has helped shape the landscape of Canadian fashion by showcasing over 500 designers since its inception in 2014. This year marks the 10th anniversary, and the celebration is set to take place at the CF Toronto Eaton Centre. Power discusses INLAND's commitment …
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Hard-Fought Leadership Lessons from U.S. Navy Seal & French Foreign Legionnaire Taylor Cavanaugh
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29:06
In this leadership-focussed episode, something different, something new. My guest is Taylor Cavanaugh, who takes a big, complicated life and shares insights from his time with the U.S. Navy Seals and the French Foreign Legion (the first American in history to be part of both), emphasizing leadership and resilience. He discusses his public exposure …
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Navigating Transparency in Sustainability Goals with icebreaker's Alicia Chin, Director of Sustainability at VF Corporation
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28:48
Meet Alicia Chin, Director of Sustainability and Social Impact at VF Corporation, who discusses activewear brand and retailer icebreaker's open admission of falling short in their 100% plastic-free ambition. We delve into the challenges, the progress made, and how their transparency sets a precedent for retail industry-wide sustainability efforts. …
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A Fresh Take on Retail Leadership with Deb Craven, President, Longo's
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Meet Deb Craven, President of Longo's, one of Canada's most popular grocery stores with dozens of locations and more on the way across Southern Ontario. I joined Deb in the Longo's Store Support offices, and we talked about leadership and what it takes to innovate and compete in the crowded Southern Ontario grocery marketplace. Deb also previews he…
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Adam X Atelier: Fashion's Artistic Journey
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Craig and Adam X., Founder and Creative Director at Adam X Atelier, discuss the foundation and philosophy behind his designs, highlighting his multicultural background and his passion for art and fashion. Adam’s journey began with foundational courses at George Brown College and styling at Ryerson University, leading him to discover the communicati…
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Leadership Lessons from Rose Patten, Chancellor of the University of Toronto and author of Intentional Leadership
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Meet Rose Patten, one of Canada's pre-eminent business and strategic thinkers. We talk about her life, stellar career, role as Chancellor of the University of Toronto, and her book, Intentional Leadership, filled with insights on strategy and leadership that you need to hear again, or for the first time, in my interview from spring 2023. In this ep…
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