Welcome to a podcast designed specifically for those of you who are navigating the exciting yet challenging world of leadership. It's a common scenario – individuals being promoted in business, only to find themselves stranded when it comes to steering their teams towards success. The result? Countless hours lost in search of the right direction. If you've ever found yourself in that situation, pondering, "Where do I even begin?" or "What's my next step?" – don’t worry. Whether you're taking ...
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How to Increase Online Sales with Robin Wilson
1:09:21
1:09:21
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1:09:21
In this episode, we dive deep into the world of outsourcing lead generation and sales processes with Robin Wilson, Owner of Epic BDC. We discuss if this is a smart way to scale your business, or does it come with too many hidden risks? We'll explore the pros, like access to expert talent and time savings, and weigh them against the cons, such as lo…
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"Stop Losing Customers: Mastering Retention in Your Sales Process" with Glenn Pasch
20:37
20:37
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20:37
In this episode, Glenn Pasch delves into one of the biggest challenges sales professionals face today: customer defection. Whether you're in automotive sales or another competitive industry, understanding why potential buyers walk away and how to prevent it is key to maintaining a successful business. Glenn shares actionable strategies to refine yo…
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Training Today's Employee with John Traver
1:02:41
1:02:41
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1:02:41
Has training today's employee so different than how training happened previously? If it has changed, then how? Or are the people themselves different and leaders are the ones who needs to change? It is so important today that employees receive the right training because business has become more competitive and every dollar matters. In this episode,…
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Understanding Buyer Behavior with Jonathan Dawson
47:01
47:01
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47:01
What does selling through psychology mean? Can you really understand the buyer behavior by asking the right questions? What if you could create an environment where a simple conversation leads to more sales? Seems impossible? Not according to this week's guest, sales trainer Jonathan Dawson, creator of SELLCHOLOGY, a strategic process to help you u…
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Best Strategies to Develop New Managers with Michael L Wood
46:45
46:45
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46:45
The best way for a company to be successful is to develop your team and find the next group of managers. Too often, individuals are promoted because they were good at a certain job, but that does not guarantee success as a leader. in this episode, we talk to Michael L Wood, General Manager of Checkered Flag Jaguar/ LandRover and Volkswagen dealersh…
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How to Improve Your Social Media Marketing with Sarah Ciociola
54:05
54:05
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54:05
Improving your Social Media Marketing can always be a struggle or an ongoing learning experience. From understanding each platform, embracing their changing nature, what's trending and where is best to spend your ad dollars. Not an easy task. In this episode, Sarah Ciociola, head of paid media for PCG Digital. She shares her views on what is most i…
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Navigating the Electric Vehicle Controversy with Elena Ciccotelli
49:20
49:20
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49:20
Electric Vehicles: everyone has an opinion. Including our guest, Elena Ciccotelli, an award-winning automotive executive, international speaker for the automotive industry and the host / producer of the "EVs for Everyone Podcast." We dive into this controversial topic to discuss the benefits for consumers and environment to the pressure manufacture…
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Mastering "RESULTS"- The Blueprint for Business Success Through Systematic Training with Glenn Pasch
22:26
22:26
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22:26
Using a Systematic approach to employee training is not optional if you want to succeed. In this episode, discover the blueprint for a new way to train as we unveil Glenn's groundbreaking RESULTS process. With years of experience training thousands of individuals and leaders, Glenn has honed a systematic approach that drives tangible results. Join …
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Empowering Women in Automotive with Veronica Dunford & Gary May
50:48
50:48
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50:48
In this episode we will be highlighting the organization, Women in Automotive, which is going to be celebrating their 10th year in existence. We are joined by Veronica Dunford, Partner in WIA along with Gary May, owner of Interactive Marketing and Consulting Services who has joined the board of directors to discuss how they continue to provide serv…
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Stop Struggling with Time Management : Tips to Get it All Done
25:02
25:02
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25:02
Struggling with time management is a universal experience. Ever find yourself putting in immense effort only to feel like you've barely made a dent in your to-do list? Or perhaps you constantly feel like you're being pulled in a dozen directions at once? It's a frustrating cycle, especially when you see others seemingly breezing through tasks effor…
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Building and Leading Multiple High Performing Teams with Sam D'Arc
47:17
47:17
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47:17
Building and leading a singular high performing team can be challenging. But what about being tasked with overseeing and leading 41 dealership teams across four states 2 ,700 employees that is a large organization. Today we speak with Sam D'Arc who is the COO of Zeigler Auto Group regarding carrying out initiatives from the leaders/owners who are a…
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How to Handle Difficult Conversations as a Manager with Glenn Pasch
20:19
20:19
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20:19
Whether you are new as a leader or experienced it is never easy when you have to discipline someone on your team or you have to have difficult conversations around certain behaviors. And you're not quite sure how to handle that, especially to remain professional if it gets confrontational. So what are you supposed to do? Well, that's what we're gon…
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Navigating the Electric Vehicle Change in the Automotive Industry with John Ellis
38:41
38:41
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38:41
In this episode John Ellis, automotive industry leader and I dive into the dynamic landscape of the automotive industry, exploring the profound transformations spurred by technological advancements and changing consumer preferences. Through the lens of electric vehicles (EVs), we dissect the strategies and challenges faced by industry players in ad…
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Setting Clear Goals and Expectations for Team Success with Glenn Pasch
28:02
28:02
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28:02
Setting effective goals for your team is often a struggle for new leaders, or even experienced ones. In this episode, we delve into the critical aspects of setting clear goals and expectations for your team. Effective leadership isn't just about telling people what to do; it's about providing a roadmap for success and empowering your team to achiev…
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The Most Effective Communication Skills For Managers with Glenn Pasch
20:30
20:30
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20:30
In the dynamic world of management, effective communication is not just a skill, but a cornerstone of successful leadership. Whether you're leading a small team or an entire organization, your ability to communicate clearly, confidently, and empathetically can make all the difference in achieving your goals. In this video, we delve into essential s…
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Changing Your Mindset From Solo Performer to Manager with Glenn Pasch
18:45
18:45
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18:45
What is the change in your mindset that you have to make when you become a manager? Prior to the promotion you've been a solo performer and now you are tasked with leading a team . What's the biggest difference or change in your mind to create a leadership mindset or mentality? What leadership skills have to evolve in order to be successful? This e…
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New Manager's First 30 Days: What Should You Do with Glenn Pasch
21:04
21:04
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21:04
A new manager's first 30 days. What should you do after all of the congratulations for your new promotion and you're thinking to yourself, what do I have to do in my first 30 days in order to make an impact? In this episode we will share five strategies, that you have to put in place in order to have those first 30 days be very successful. Very tac…
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Stop Calling it a Marketing Funnel with Glenn Pasch
23:38
23:38
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23:38
For many years, we've all embraced the concept of a marketing or sales funnel where customers travel on their journey toward conversion or taking a desired action. However, this analogy has its limitations, primarily because a funnel implies that everything or everyone smoothly passes through it. However, the reality doesn't always align with this …
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6 Words Great Leaders Use Every Day with Glenn Pasch
17:14
17:14
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17:14
One of the top leadership skills needed to help yourself and your team succeed is knowing how to break down a situation without falling prey to emotions. Poor leaders allow emotions to fog their vision, they lash out at teams without clear direction or feedback that caused the poor results. This leads to poor communication in the workplace. what wo…
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Sales & Marketing: What We Can Learn From Europe with Paul de Vries
35:13
35:13
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35:13
Sales and marketing go hand in hand for a company's success. Questions arise regarding what is best messaging, when to advertise, how should sales be involved and what each department's responsibility is. And now with even more focus on data and privacy, what can we learn from other countries? In this episode, Paul de Vries, who is a major automoti…
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Outsourcing Your Marketing- Pros and Cons with Mike Snyder
47:06
47:06
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47:06
Outsourcing your marketing or doing it internally is one of the biggest struggles for most business owners. One can make a case for either side. Cost vs expertise. Who will train the internal team? How do they keep up with trends? Is this their only focus or will they end up doing other tasks to fill their time? All great questions and Mike Snyder,…
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The Journey to Effective Leadership with Ed Roberts
44:29
44:29
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44:29
Effective leadership can seem at odds with itself. Should we focus on impact. or training, or efficiency? That is the conversation with Ed Roberts, COO of the Bozard dealership group. Ed shares his journey from selling cars to now leading teams and setting sales records. He shares what he has learned in a manner that all listeners can apply. We als…
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How to Empower Your Marketing Team for Better Results with Fred Petito
52:43
52:43
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52:43
Do you empower your marketing team or have you created a team of task managers who wait on you? Are you frustrated they need you but in reality you have created a dependent team? Marketing Manager training has been an area of concern for many companies. They are not sure of what training the managers need, or how it will impact performance. Yet the…
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Misinformation on Social Media: From CIA to Author with Joe Goldberg
59:38
59:38
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59:38
Misinformation on Social media is a hot topic today. And even in our news, we hear "Fake News" and we all wonder what we are watching. And as AI enters the conversation, how do we know what is true. In this episode, Joe Goldberg, author and Ex- CIA employee discusses his expertise in what misinformation is, what is has been used for and how we need…
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Pivoting and Pushing Through the Creative Barriers with Eric Bishop
50:10
50:10
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50:10
Pushing through. Whether is is creative, health or a new level of performance at work, it takes perseverance. We all have folders with half completed ideas and another filled with excuses why we never completed or pushed through those barriers. Eric joins us again to share how he went back to revive and finish one of those ideas which turned out to…
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Thriving through Adversity with Bruce Miller
46:16
46:16
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46:16
Thriving through adversity is sometimes easier said than done. When confronted with something overwhelming, loss of job, sickness, birth of a child, death of a loved one how one reacts is key to long term success. Bruce Miller, Owner of Miller Motors shares his journey of confronting cancer, and how that has changed his perspective, his leadership …
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What Traits Make a Good Leader with Danny Zaslavsky
47:34
47:34
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47:34
What traits make a good leader? Or a great leader? This is a question many leaders struggle with when looking to add to their team or find their replacement. Too often individuals are promoted because they achieved a goal. That does not mean they will be able to handle the skills necessary to lead. Danny Zaslavsky, Dealer principle of Country Hills…
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ASOTU: Behind the Scenes with the Founders to Discuss their Mission?
58:07
58:07
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58:07
ASOTU: The Automotive State of the Union has been a new fixture in the automotive industry. Paul J Daly & Kyle Mountsier have put together a new communication platform for connecting the automotive community. The idea is to connect everyone from Dealer principle to lot attendants, from back office to front line sales, vendors to OEMS and connect th…
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"Why Your Employee Training Fails or is Not Working" with Glenn Pasch
21:11
21:11
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21:11
In this episode, we focus on this idea of why your training is not working. You think that your ability as a coach or a leader is, improving, or in some cases, you think you're a really good leader and a great coach or a great trainer, but for some reason, it's not sticking. Many times the finger starts pointing downstream at your team, blaming the…
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Emotional Intelligence: What Does It Really Mean for Leaders with Nadine Zeinoun
54:13
54:13
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54:13
Emotional intelligence is just a buzzword for many leaders. It is not something tangible they can put their finger on in order to help their team grow. My guest, Nadine Zeinoun disagrees. She unlocks why emotional intelligence is really the key to major success and thriving companies. Her main point is reframing the concept and instead focusing lea…
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What DO You Need to Know About GA4 and Are You Ready? with Brie Anderson
47:56
47:56
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47:56
GA4 or Google Analytics has been one of the most discussed topics in marketing and data over the last few years, Unfortunately only 25% of businesses are set up and ready. This means that their website tracking will not longer be current and accessible. For many, this has been a struggle as Google seems to be building GA4 as we go along so marketer…
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How to Grow Your Business Correctly with Crista Grasso
43:46
43:46
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43:46
Growing your business, or scaling your business is a goal for leaders. But without a specific roadmap or plan, they odds of success are limited. What should you focus on? How do you build a successful plan? In this episode, Crista Grasso, an expert on helping businesses optimize their current processes, shares how to achieve your growth plan. Creat…
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"Why Do You Want to be a Leader" with Jon S Rennie
48:57
48:57
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48:57
Why do you want to be a leader? a simple question but maybe not so simple to answer. Leaders have responsibility for all that happens and it takes a lot of work. But if you are only looking for fame and fortune, are you really a leader? Jon S Rennie, veteran, submarine commander and business leader shares his experience as he has learned to master …
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Leading Your Team Through Doubt, Obstacles & Getting Back on Track
13:52
13:52
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13:52
When you begin a new initiative or change to help your organization, everyone is onboard. Everyone is excited because from top to bottom, the focus is on what is new. Every day, meeting or discussion is focused on the progress so of course, it feels like it is working. But what happens when the focus shifts to something new or the new just becomes …
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Follow Your Dreams: How to Embrace the Courage to Do So with Author Matt Scott
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45:34
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45:34
Follow your dreams and you will be happy. We have heard this for years. IF you like what you do, or if you are passionate, then follow your dream. But is it that easy? What are the fears? How to overcome them? Is there a strategy? Author Matt Scott joins the show to share how his made the pivot, later in life after a conversation with a famous auth…
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Leadership in a Corporate Culture: What Changes with Brian Kramer
1:03:23
1:03:23
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1:03:23
And so what is it like to move from a dealership where maybe you had a lot of control and a lot of say, and you could just make things happen to move into a publicly traded corporate environment, where maybe there's different accountability for Brian, there's different ways that he has to manage teams and lead teams. And I wanted to talk to him abo…
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Starting Your Own Business: What You Need to Know with Brooke Furniss
50:34
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50:34
Starting your own business sounds exciting. It is the dream for many people and if you watch all of the social media posts, it seems easy. And soon your will be rich. Is it that easy? What are the good points, bad points and things you should be aware of? Well Brooke Furniss, who started her own business a few years ago shares why she left her secu…
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What Should You Focus on When Taking Over a New Team? with Bob Lanham
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55:55
Taking over a new team, be it internally for your company or coming in from the outside. What should you as the new leader focus on? What mistakes do you need to avoid? How do you overcome pre-conceived notions of you as a manager? This is one of the toughest job out there. Bob Lanham, who left Meta to join CarNow, a software company in the automot…
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The "She" Economy: Marketing to the Female Consumer with Katie Mares
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49:31
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49:31
Women make up a large majority of today's shoppers. Yet companies still get it wrong when marketing to females. Katie Mares, author of the new book "CustomHER Experience" discusses the importance of understanding the unique needs and wants of female consumers, and how to create marketing strategies that resonate with them. We'll explore the latest …
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The Power and Struggle of Personal Change: with Michael Cirillo
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54:34
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54:34
Personal Change: We are constantly bombarded online with memes, messaging, videos and motivational quotes surrounding our need to change. It could be our outlook, or appearance or attitude. But what happens when you work towards this change? For many it is not easy or we give up for a variety of reasons. In this episode, Michael Cirillo, CEO, busin…
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The Power of Presence: Why is is Essential for Effective Leadership
15:58
15:58
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15:58
In this episode, we delve into the concept of being present as a leader, and why it's essential for effective leadership. Glenn shares insights on the benefits of being present, such as improved communication, increased focus, and stronger connections with team members. We explore various strategies for cultivating presence, including mindfulness p…
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The Power of Gratitude & a Service Mindset
10:37
10:37
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10:37
Gratitude is a powerful thing. Yet many of us look at it as a passing thing or "Yeah I am thankful for X" But if you really focus on what you are grateful for, really think of all the things we take for granted that others in the world long for, it can be humbling. Recorded on National Gratitude Day, I share how you can use moment of gratitude firs…
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Raising a Child with a Disability: Embracing What "Could Be" versus What "Should Be" with Kristin Smedley
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53:16
This comment hit me like a ton of bricks. We often get caught up focusing on what should we all be doing versus what we could do. Kristin Smedley, author, advocate and mother to two blind children shares her story about how she came to terms with this. When her first son was diagnosed as being blind, she fought her emotions of all things he should …
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Marketing Strategies to Maximize Visibility for Your Business
1:02:19
1:02:19
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1:02:19
Is your marketing invisible to your customer? Are you taking marketing for granted when inventory is low and demand is high? What happens when things balance out but you are disconnected from your marketing strategy? in this episode, these four powerhouse marketers share their thoughts on this topic and preview their upcoming panel discussion at th…
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How to Build Positive Company Culture
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56:05
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56:05
Culture is a buzzword that gets thrown around in business all of the time. A company has a great culture! A company has a poor culture! The key is how to build a positive culture in your business that lasts. In this episode, Liza Borches, President/ CEO of the Carter Myers Automotive Group shares how they have instilled a culture of "Moving Lives F…
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"What are They Building?": Creating Change in an Industry
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53:19
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53:19
What is it like, stepping outside of your comfort zone? What is it like to have your business step out to create a new business venture and others ask, "What are they doing?" Change can be hard, especially stepping into an area where there may not be a lot of competition. Glenn Pasch speaks this week with Paul Daly and Kyle Mountsier about their ne…
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How a College Schooled Everyone on Customer Experience
20:17
20:17
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20:17
Have you ever been wowed by a fantastic marketing? And then were blown away by how they delivered fantastic customer experience? Too often businesses focus on one or the other and never seem to connect them. I share an experience my son and I had on our recent tour of colleges. How one college stood out in delivering a fantastic experience that was…
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Creating Processes that Support Your Vision
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23:36
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23:36
Process or Execution of Process. Which is the thing that drives you crazy as a leader? Easy to point fingers because you as the leader are frustrated. A lot of talk about the need for process in order to build a great culture. But many don't know how to even begin yet they blame their teams. What do you as leader have to do? In this episode I break…
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The Power of Accessible Social Media with Alexa Heinrich
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51:35
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51:35
Accessible Social Media. What is this exactly and why is it important. Well many people struggle with seeing, or hearing content online. By using certain strategies and tools, you content can connect with more people and thus grow your audience. Today Alexa Heinrich, Social Media Director for St Petersburg College share why this has become a passio…
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How to Gain Customer Trust and Loyalty with Matt Murray
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51:29
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51:29
Who do you trust as a consumer? Why? If you are looking to gain your customer's trust how do you do it? We ask Matt Murray, CEO and Founder of Widewail, a company that focuses on leveraging reputation management to help businesses stand out. A great conversation focusing on this topic and how to build a company who delivers on this promise for thei…
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