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Welcome to The CX Tea Show, where your hosts Dennis Wakabayashi and Rob Dwyer spill the tea on what it takes to create exceptional customer experiences. In this engaging podcast series, they explore the intricate world of CX, providing insight into its core components, sharing fascinating stories, and dissecting real-world examples. Dennis and Rob dive into the three Rs of customer experience - reputation, reach, and relationship - discussing how these elements intertwine to form unforgettab ...
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What is an ethical customer experience ecosystem anyway?
1:03:11
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1:03:11
Welcome to CX Tea Show where we spill the tea about all things customer experience! In this episode, hosts Rob and Dennis explore the customer experience ecosystem and discuss the importance of putting the customer at the center of everything you do. From product design to user testing, they dive into the key elements that create a seamless and del…
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Star Wars Customer Experience
1:15:01
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Join your hosts, Dennis Wakabayashi and Rob Dwyer, as they embark on an interstellar adventure into the galaxy of Star Wars customer experiences. In this premiere episode, they scrutinize the Star Wars experience at Disney, unearthing both the light and the dark side of the force of CX. Dennis and Rob dive into Disney's methods to resurrect the leg…
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