Cele mai bune Ibm Customer Experience Analytics podcast-uri (2025)

1
New Use Cases for GenAI and Beyond in Healthcare Patient Support - with Kimberly Powell of NVIDIA 20:07

5h ago20:07

20:07

Today’s guest is Kimberly Powell, Vice President of Healthcare and Life Sciences at NVIDIA. Kimberly joins us to discuss how AI is reshaping the healthcare landscape. As generative AI adoption accelerates, Kimberly shares her insights on the major challenges the healthcare industry faces, particularly in terms of technology infrastructure. Together…

1
Essential Infrastructure Solutions for Life Sciences Manufacturing and Supply Chain Workflows - with Kartik Pant and Shreyas Becker of Sanofi 21:43

7d ago21:43

21:43

Today’s guests are two senior executives from Sanofi’s manufacturing division, Head of Data & AI for Manufacturing & Supply Chain Kartik Pant and Head of AI & Data Products, Manufacturing & Supply Shreyas Becker, respectively. Together they return to the podcast to cover the challenges and opportunities in adopting data infrastructure and AI soluti…

1
Reducing Costs and Improving CX with Hyperautomation - with Paul Cuglietta of Simplyhealth 18:43

13d ago18:43

18:43

Today’s guest is Paul Cuglietta, Head of Contact and Claims at Simplyhealth. Simplyhealth is a health insurance provider based in the UK whose history goes back to the late 1800s. Paul joins today’s discussion to unpack the challenges organizations face when driving digital transformation. With nearly two years of AI integration experience, Paul pr…

1
Managing End Point Storage in Hybrid Data Strategies for Financial Services - with Yonas Yohannes of Oracle 22:21

14d ago22:21

22:21

Today’s guest is Yonas Yohannes, CTO of FinTech and FIS at Oracle. An accomplished executive and author, Yonas joins us on today’s podcast to explain the evolving role of endpoint storage for driving new AI capabilities at the edge. He breaks down AI’s true value beyond the marketing hype, and its broader impact on infrastructure across industries,…

1
AI Risk Management and Governance Strategies for the Future - with Duncan Cass-Beggs of Center for International Governance Innovation 1:17:40

17d ago1:17:40

1:17:40

Today’s guest is Duncan Cass-Beggs, Executive Director of the Global AI Risks Initiative at the Center for International Governance Innovation (CIGI). He joins Emerj CEO and Head of Research Daniel Faggella to explore the pressing challenges and opportunities surrounding Artificial General Intelligence (AGI) governance on a global scale. This is a …

1
A Blueprint for AI-Driven Process Optimization for Regulated Industries - with Vrinda Khurjekar and Paul Pallath at Searce 29:04

20d ago29:04

29:04

Today’s guests are Vrinda Khurjekar and Paul Pallath, VP of North Americas and Applied AI Lead, respectively, at Searce. Searce is a cloud computing solutions and technology services provider globally that specializes in Cloud, AI, and Analytics. Vrinda and Paul join us today to explore how regulated industries such as financial services and health…

1
Driving Automated Workflows & Accelerating Drug Development with AI-Powered Trials - with Michelle Longmire of Medable 22:23

21d ago22:23

22:23

Today’s guest is Michelle Longmire, Co-founder and CEO of Medable. Medable is a platform technology company that accelerates drug development by improving evidence generation in clinical trials. Michelle joins us on the show today to explore how AI is transforming the clinical trial experience for patients, sites, and sponsors from start to finish.…

1
Fraud Risk Solutions for Retail Experiences in Grocery, Banking, and Beyond - with Vivek Khindria of Loblaw 21:07

21d ago21:07

21:07

Today’s guest is Vivek Khindria, Former SVP Cyber Security, Network and Technology Risk at Loblaw Companies Ltd., Canada’s largest food retailer. With its operations spanning grocery, pharmacy, banking, and apparel, Loblaw faces unique and multifaceted fraud challenges across diverse verticals. Vivek offers expert insights into the evolving fraud l…

1
Overcoming Barriers to AI Adoption in Telecom and Beyond - with Moutie Wali of TELUS 19:47

23d ago19:47

19:47

Today’s guest is Moutie Wali, Director of Integrated Planning & Digital Transformation at TELUS. As a leading Canadian telecommunications company, TELUS offers a wide range of products and services, including internet access, voice, entertainment, healthcare, video, smart home automation, and IPTV television. Moutie joins us on today’s show to delv…

1
Understanding AGI Alignment Challenges and Solutions - with Eliezer Yudkowsky of the Machine Intelligence Research Institute 43:03

24d ago43:03

43:03

Today’s episode is a special addition to our AI Futures series, featuring a special sneak peek at an upcoming episode of our Trajectory podcast with guest Eliezer Yudkowsky, AI researcher, founder, and research fellow at the Machine Intelligence Research Institute. Eliezer joins Emerj CEO and Head of Research Daniel Faggella to discuss the governan…

1
Driving Automation Throughout Insurance, from a Tech-First Perspective - with Tim Nguyen of Cloud Insurance 20:54

28d ago20:54

20:54

Today’s guest is Tim Nguyen, CEO of Cloud Insurance. Cloud Insurance is a seamless and user-friendly SaaS solution made by insurance experts for insurance companies, MGAs, agents, and brokers since 2016. Tim joins the podcast to discuss the critical challenges and opportunities facing SaaS insurance leaders in their digital transformation efforts. …

1
AI Regulation and Risk Management in 2024 - with Micheal Berger of Munich Re 21:16

29d ago21:16

21:16

Today’s guest is Michael Berger, Head of Insure AI at Munich Re. Michael returns to the Emerj podcast platform to discuss the evolving landscape of AI risk management and governance. Since his last appearance in 2022, generative AI has shifted from niche discussions to widespread adoption, bringing both opportunities and challenges. Throughout toda…

1
Driving Procurement Efficiencies for Oil & Gas - with Faraz Shahid of Cheniere Energy 26:54

1M ago26:54

26:54

Today’s guest is Faraz Shahid, Supply Chain Center of Excellence Lead at Cheniere Energy. Cheniere Energy is an American liquefied natural gas company headquartered in Houston, Texas. From automation to predictive AI, Faraz shares his perspective on how technology is reshaping procurement processes to drive efficiency and address industry challenge…

1
The Future of Customer Support in Agentic and Business Intelligence AI - with Alex Khoroshchak of CoSupport AI 19:39

1M ago19:39

19:39

Today’s guest is Alex Khoroshchak, CEO of CoSupport AI. CoSupport AI makes an AI-driven platform that transforms how businesses approach customer support, from automating interactions with customers and prospects to driving business intelligence for large tech and retail organizations. Alex joins us on today’s podcast to explore the transformative …

1
Sustainable Supply Chains in O&G with AI - with Salamatu Mahamudu of Baker Hughes 16:21

1M ago16:21

16:21

Today’s guest is Salamatu Mahamadu, Global Procurement and Sourcing Leader for Wells Completion & Interventions at Baker Hughes. Salamatu joins the podcast to discuss the evolving supply chain landscape in the oil and gas industry. With a focus on green energy transitions, Salamatu highlights the critical role of supply chains in meeting ambitious …

1
Driving Disease Risk Prediction and Preventative Healthcare with AI - with Dan Elton of the National Human Genome Research Institute 15:14

1M ago15:14

15:14

Today’s guest is Dan Elton, Staff Scientist at the National Human Genome Research Institute (NHGRI) at the National Institutes of Health (NIH). Dan returns to explore the transformative role of AI in healthcare. In his new role, Dan shares how his work at NIH focuses on integrating diverse datasets—including genetics, electronic health records (EHR…

1
How Cloud Computing and AI are Shaping Life Sciences - with Pranav Joshi of Merck 27:44

2M ago27:44

27:44

Today’s guest is Pranav Joshi. Pranav joins us on today’s episode to explore the transformative intersection of technology, AI, and infrastructure in the life sciences industry. With insights drawn from years of experience, Pranav provides a unique perspective on how advancements in cloud technologies, endpoint storage, and AI are revolutionizing t…

1
AI Governance and Strategy for Long-Term Impact - with Steven Eliuk of IBM 21:53

2M ago21:53

21:53

Today’s guest is Steven Eliuk, VP & CTO for AI, Governance and Data, Product Software Development at IBM. Steven joins Emerj CEO and Head of Research Daniel Faggella on today’s episode to explore the critical barriers organizations face in operationalizing AI. Steven shares insights on due diligence, executive AI fluency, and the importance of alig…

1
AI Futures: How to Govern AGI - with Virginia Dignum of the AI Policy Lab 38:33

2M ago38:33

38:33

Today’s guest is Virginia Dignum, Director of the AI Policy Lab, Professor of Computer Science at Umeå University, and an Associated Professor at Delft University of Technology. In this special episode of the “AI Futures” series on the AI in Business podcast, we offer an exclusive sample from the Trajectory podcast, hosted by Emerj CEO and Head of …

1
ROI for Manufacturing Procurement AI in Business Intelligence - with Sambit Dutta of Nestlé 20:26

2M ago20:26

20:26

Today’s guest is Sambit Dutta, Vice President of Digital Strategy for Nestlé’s US operations. Sambit joins us on the program to discuss how digital transformation is reshaping the procurement and supply chain functions, especially within the food and beverage industry. From navigating challenges in supply chain resilience to building AI-driven effi…

1
Overcoming Regulatory Hurdles in Healthcare Innovation - with Meghna Mittal of Anthem 27:35

2M ago27:35

27:35

Today’s guest is Meghna Mittal, Director of AI and Innovation at Anthem. Meghna joins us on today’s program to tackle the complexities of digital transformation in healthcare. From privacy regulations to cultural resistance, she sheds light on the challenges unique to this highly regulated industry. With a deep dive into how AI and automation are s…

1
AI’s Role in Fraud and Credit Risk - with Shrimanth Adla of Comcast 19:25

2M ago19:25

19:25

Today’s guest is Shrimanth Adla, Senior Director of Credit Risk at Comcast. Shrimanth’s views expressed on today’s show are his own and do not speak for Comcast as an organization. He joins us in a special Riskified-sponsored episode to talk about the challenges in credit risk across retail and telecom spaces. Throughout the episode, Shrimanth shar…

1
AI for Personalizing Sports Event Experiences for Broadcast and Digital - with Scott Gutterman of the PGA Tour 19:15

2M ago19:15

19:15

Today’s guest is Scott Gutterman, Senior Vice President of Digital and Broadcast Technologies at the PGA Tour. Scott joins us on today’s show to discuss the challenges in live sports announcing that make golf a unique customer experience. As the discussion progresses, Scott outlines how the technologies PGA is driving in partnership with AWS and NL…

1
AI Futures: AGI That Saves Room for Us - with Nick Bostrom of Oxford University 38:18

2M ago38:18

38:18

Today’s guest is Nick Bostrom, a prominent philosopher and the Director of the Future of Humanity Institute (FHI) at Oxford University. He also leads the Governance of AI Program (GovAI) within the FHI. Renowned globally, his expertise spans existential risk, the anthropic principle, ethics surrounding human enhancement, whole brain emulation, supe…

1
Preparing the Life Sciences Workforce for Agentic Systems - with Chloë Domergue of Deloitte 24:46

2M ago24:46

24:46

Today’s guest is Chloë Domergue, Principal in the Human Capital Practice at Deloitte. Chloë joins us on today’s program to explore the evolving impact of AI and agentic systems within the life sciences sector. She shares her unique perspective on how technological advancements, particularly generative and agentic AI, are reshaping not just operatio…

1
Leveraging AI for Better Insurance Outcomes From Risk Management to Customer Care - with Mark McLaughlin of IBM 25:08

2M ago25:08

25:08

Today’s guest is Mark McLaughlin, Director of Insurance for the Global Industries Unit at IBM. Mark joins us on today’s podcast to explore how AI is transforming the insurance industry. With over three decades of experience, Mark dives into the biggest hurdles in today’s insurance workflows and highlights why AI solutions are more crucial than ever…

1
Driving Software Development Efficiencies in Analytics - with Yigal Edery of Sisense 19:37

2M ago19:37

19:37

Today’s guest is Yigal Edery, Special Vice President of Product and Strategy at Sisense. Sisense is an API-first analytics platform that modernizes businesses by seamlessly integrating in-context analytics within applications, leading to action-oriented insights that enhance decision intelligence. Yigal joins us today to explore the challenges and …

1
Northwestern Mutual’s Cloud Adoption Journey - with Ahmed Azam of Northwestern Mutual 18:16

3M ago18:16

18:16

Today’s guest is Ahmed Azam, Head of Infrastructure and Cloud Services at Northwestern Mutual. Ahmed joins Emerj Senior Editor Matthew DeMello to explore the organization’s transformative journey in adopting cloud technology. With roots tracing back to 1857, Northwestern Mutual has continuously evolved, leveraging technological advancements to main…

1
Digitalization of Procurement and Supply Chain Functions in Life Sciences - with Vickram Srivastava of SUN Pharmaceuticals 21:55

3M ago21:55

21:55

Today’s guest is Vickram Srivastava, Head of North American Supply Chain at SUN Pharma. SUN Pharma is a global pharmaceutical corporation based in Mumbai, India. The company produces and distributes pharmaceutical formulations and active pharmaceutical ingredients (APIs) to over 100 countries worldwide. Vickram joins us on today’s program to share …

1
Navigating the New Retail and eCommerce Fraud and Risk Arms Race - with Venkatesh Palani of eBay 19:33

3M ago19:33

19:33

Today’s guest is Venkatesh Palani, Senior Director and Head of Engineering for Risk and Trust at eBay. Venkatesh joins us on today’s show to discuss the evolving challenges and solutions within the fraud and risk space in eCommerce. As AI and digital tools have democratized, fraudsters have leveraged these technologies, making prevention and mitiga…

1
Solving Healthcare Challenges with AI Infrastructure - with Kimberly Powell of NVIDIA 25:21

3M ago25:21

25:21

Today’s guest is Kimberly Powell, Vice President of Healthcare and Life Sciences at NVIDIA. Kimberly joins us to discuss how AI is reshaping the healthcare landscape. As generative AI adoption accelerates, Kimberly shares her insights on the major challenges the healthcare industry faces, particularly in terms of technology infrastructure. Together…

1
Lessons from Microsoft’s Responsible AI Journey - with Dean Carignan of Microsoft 43:37

3M ago43:37

43:37

Today’s guest is Dean Carignan, Partner Program Manager in the Office of the Chief Scientist at Microsoft. Dean shares insights from his upcoming book with Microsoft, The Insider’s Guide to Innovation at Microsoft, highlighting the company’s Responsible AI (RAI) journey and principles that guide its deployments. Throughout the episode, Dean discuss…

1
Audit’s Evolving Role in Business Intelligence for Heavy Industry - with Eric Wilson of Gulfport 22:41

3M ago22:41

22:41

Today’s guest is Eric Wilson, Director of Internal Audit and Chief Audit Executive of Gulfport Energy. Gulfport Energy is a natural gas-focused exploration and production company operating independently. It specializes in exploring, acquiring, and producing natural gas, crude oil, and natural gas liquids (NGL) within the United States, with key act…

1
Procurement Data for Business Intelligence in Life Sciences - with Jennifer Sieber of Gilead Sciences 18:55

3M ago18:55

18:55

Today’s guest is Jennifer Sieber, Global Head of Procurement for Systems and Insights at Gilead Sciences. Jennifer joins today’s podcast to share her perspectives on overcoming the operational complexities global procurement faces, especially when aiming to optimize data and maintain agility in a competitive 2024 landscape. Jennifer begins highligh…

1
Digitalization of Procurement and Supply Chain Functions in F&B Spaces – with Saurin Patel of Symrise AG 19:01

3M ago19:01

19:01

Today’s guest is Saurin Patel, Digital Transformation & Analytics Lead at Symrise AG. Symrise AG is a German chemicals company specializing in flavors and fragrances, with sales reaching 4.6 billion euros in 2022. Saurin joins us in the program to give listeners a deep dive into the complex journey of digital transformation within procurement and s…

1
Privacy, Security, and the Future of Trusted Data – with Mark Surman, President of Mozilla Foundation 15:59

3M ago15:59

15:59

Today’s guest is Mark Surman, President of the Mozilla Foundation. In conversation with Emerj CEO and Head of Research Daniel Faggella from 2023, Mark speaks at length about the shifting paradigms of privacy, security, and data governance in the age of generative AI. Throughout the episode, Mark explains how privacy concerns have evolved from simpl…

1
Navigating the Future of Financial Risk Management - with Patrick Simonnet of Bank of China 22:52

3M ago22:52

22:52

Today’s guest is Patrick Simonnet, Chief Audit Executive for Bank of China’s US operations. Patrick joins us on today’s show to explore the evolving landscape of financial risk management. As technology reshapes the financial sector, Patrick shares practical use cases of generative AI in audit workflows and cybersecurity, touching on how these tech…

1
New Challenges in Fraud Prevention for Retail and eCommerce - with Joe Gelman of Riskified 19:48

3M ago19:48

19:48

Today’s guest is Joe Gelman, Platform Marketing Manager at Riskified. Riskified is a publicly traded SaaS company that specializes in fraud and chargeback prevention. Joe joins us to talk about the evolving landscape of fraud prevention for retail and eCommerce. As the holiday season approaches, with forecasts projecting $240 billion in U.S. online…

1
Winning Buy-In for Responsible AI Projects - with Juan Lavista Ferres of Microsoft 15:31

4M ago15:31

15:31

Today’s guest is Juan Ferres, Corporate Vice President and Chief Data Scientist at Microsoft. Juan returns to the program to explore how to win buy-in for sustainable AI projects. As a leader in the AI4G Lab and author of the new book AI for Good, Juan shares insights on navigating complex digital transformations, particularly when it comes to init…

1
Data-Driven Decision-Making for Global Supply Chains and Procurement - with Luke van der Waals of SLB 21:06

4M ago21:06

21:06

Today’s guest is Luke van der Waals, Demand-to-Deliver Value Stream Owner at SLB. SLB is a global technology company driving energy innovation for a balanced planet. They are the largest offshore drilling company by revenue as of 2022 and were ranked 349th largest company globally by the Forbes Global 2000 list that same year. Luke joins us on toda…

1
CX Challenges Across eCommerce and Retail Spaces - with Chloe Rice of Shutterstock 12:50

4M ago12:50

12:50

Today’s guest is Chloe Rice, Director of Global Customer Experience at Shutterstock. Shutterstock is a New York-based provider of stock photography, stock footage, stock music, and editing tools with a library of nearly 200 million royalty-free stock photos. Chloe joins us to explore the rapidly changing landscape of media and the role AI plays in …

1
Winning Executive Buy-In For Scaling AI in Insurance - with Ermir Qeli of Swiss Re 15:06

4M ago15:06

15:06

Today’s guest is Ermir Qeli, Head of Data Science in AI at Swiss Re. Ermir returns to the program to discuss strategies for gaining executive buy-in and scaling AI within the insurance industry. Throughout the discussion, Ermir highlights the role of data infrastructure, particularly for legacy institutions, in ensuring that data is clean, structur…

1
Navigating Global Procurement Challenges in Shipping – with Paulo Ruy of A.P. Moller - Maersk 17:32

4M ago17:32

17:32

Today’s guest is Paulo Ruy, Head of Terminal Procurement for Latin America at A.P. Moeller-Maersk. A.P. Møller–Maersk, a Danish shipping and logistics company with over 100 years of history, is a publicly traded family business. In 2023, the company generated $51.1 billion USD in revenue and was ranked by Forbes as the 174th largest public company …

1
Driving Cybersecurity Workflows with AI-Enhanced Software Development - with Frédéric Rivain of Dashlane 15:58

4M ago15:58

15:58

Today’s guest is Frédéric Rivain, CTO of Dashlane. Dashlane is a password manager and digital wallet app, available through subscription, designed for macOS, Windows, iOS, and Android platforms. Frédéric joins Emerj Senior Editor Matthew DeMello on the program today to examine trends in how AI is reshaping the cybersecurity landscape, presenting bo…

1
Short Term and Long Term ROI for AI in Finance - with Matthias Steinberg of MindBridge 23:04

4M ago23:04

23:04

Today’s guest is Matthias Steinberg, Chief Financial Officer of MindBridge Analytics. MindBridge is a software company that has developed an AI-powered risk and anomaly detection platform at the cutting edge of accounting and financial service workflows, driving deep business insights in the process. Matthias joins us in today’s program to talk abo…

1
Long-Term ROI on GenAI in Healthcare - with Ylan Kazi of Blue Cross Blue Shield 13:31

4M ago13:31

13:31

Today’s guest is Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield North Dakota. Ylan returns to the program today to surmise the progress in new generative AI tools and LLMs over the past two years. We examine the new challenges they pose in the healthcare industry. With ChatGPT and similar tools gaining traction, what strategic shift…

1
Developing AI ‘Behind the Curtain’ for Financial Services - with Nate Bell of Wells Fargo 20:31

5M ago20:31

20:31

Today’s guest is Nate Bell, Corporate Functions Business Data Leader at Wells Fargo. Nate joins us on today’s show to discuss the growing role of AI in the financial services sector, focusing on reconciling infrastructure investment with innovative use cases. With a unique vantage point from the data side, Nathaniel explores three main challenges i…

1
Keeping Up with AI Regulations in a New Age of Data Privacy - with Stephanie McReynolds of OneTrust 15:01

5M ago15:01

15:01

Today’s guest is Stephanie McReynolds, Vice President of Product and Portfolio Marketing at OneTrust. OneTrust is a security and privacy platform provider with over 12,000 employees and a $5 billion valuation established to address the growing need for compliance with emerging internet privacy regulations and laws. Stephanie joins us on the program…

1
Leveled Approaches to AI for Asset Management Challenges - with Aman Thind of State Street 19:42

5M ago19:42

19:42

Today’s guest is Aman Thind, Chief Architect at State Street. He joins us in the program today to talk about practical applications of AI across asset management workflows and what advanced generative technologies will mean for the sector in the long term. Throughout the program, Aman makes a finer point about the possibilities for content generati…

1
Software Development in the Evolving World of Medical Devices and Applications - with Urvashi Tyagi of ResMed 22:53

5M ago22:53

22:53

Today’s guest is Urvashi Tyagi, Advisor and Former CTO at ResMed. Urvashi joins us on today’s podcast with Emerj Senior Matthew DeMello to discuss the unique challenges healthcare leaders face in driving software development efficiencies for medical devices and customer-facing mobile applications. As the med tech industry strives to balance innovat…

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