Cele mai bune John Woodson podcast-uri (2024)

1
Building Brand Loyalty Through Unboxing Marketing... End-To-End Customer Experience (ft. Tyler Delarm) 30:15

3d ago30:15

30:15

As CX professionals, we often talk about the experience has to be “end-to-end”. But too often we forget steps along the way – including what happens when the customer’s package arrives and they “unbox it”. Is it personal or generic? Does it make them smile or grimace? In this episode of the All Things Considered CX podcast, Tyler DeLarm joins us to…

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BARRY SONNENFELD: A Series Of Fortunate Events 44:01

8d ago44:01

44:01

Send us a text Barry Sonnenfeld is a storyteller. In film. And in conversation. His journey has taken him from the streets of Washington Heights to the heights of Hollywood. He tells hundreds of these stories in a new memoir, Best Possible Place, Worst Possible Time.” He shared more than a few of them in our conversation.…

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HARRY TEINOWITZ: Getting Another Shot 34:12

20d ago34:12

34:12

Send us a text Talk to Harry Teinowitz for ten seconds and it’s easy to understand why he’s had a successful career in Chicago sports talk radio. There’s a fun gift of gab, a solid sense of humor and a passionate love of sports. He brought a lot of joy to Chicago sports fans. But then came a DUI, rehab and a coming to terms with his alcohol problem…

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AI. Offshoring. Delight. Rage. What is the Impact to Revenue, Reputation and Loyalty? (Ft. John Goodman) 37:03

24d ago37:03

37:03

He’s back! And does he have some great new research, insights and perspectives to share on this episode of the All Things Considered CX podcast. John Goodman joins me to talk about AI, Offshoring, Delighting customers, the latest info related to focused research on CPG customer delight and so much more! John has joined me several times in the past …

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BEN MANKIEWICZ: For The Love Of Family And Film 38:35

28d ago38:35

38:35

Send us a text Many of us grow up in homes with high expectations, but perhaps not the burden of expectation that Ben Mankiewicz experienced. His grandfather and great uncle were prominent in Hollywood, his father in the world of politics. Ben long ago dreamed of being a baseball broadcaster. Along the way, he worked in sports media, hosted an ecle…

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FRANK RICH: From Ticket Taker To Critic To Producer 43:26

1M ago43:26

43:26

Send us a text You never know what job you have that will teach you lessons that you’ll use decades later. Growing up as a theater loving kid, Frank Rich got a dream job as a ticket taker in a theater in his hometown of Washington, D.C. And he watched as shows were changed, rewritten, shortened and lengthened from night to night in preparation for …

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Unlocking The Emotional Drivers of Human Decisions to Create Powerful Stories & Experience (ft. Ian Baer) 32:08

1M ago32:08

32:08

Ian Baer, Founder and Chief Soothsayer, has been solving marketing’s greatest challenges for over three decades. He has spent his career helping major brands achieve extraordinary success and challenger brands box above their weight class in leadership roles with Publicis Groupe, TBWA, Rapp, Deutsch and others, and was named to Campaign US’ Digital…

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LEN ELMORE: Balancing The Books And Ball 38:00

1M ago38:00

38:00

Send us a text For much of his adult life as an athlete and attorney, Len Elmore has balanced academics and athletics. That work continues to this day as a Senior Lecturer at Columbia University in the Sports Management program. The balancing act began long ago growing up in New York City, then attending Power Memorial Academy, the University of Ma…

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LUCY KAPLANSKY: Art + Science = Sweet Music 35:32

2M ago35:32

35:32

Send us a text LUCY KAPLANSKY Art + Science = Sweet Music We’ve all come to crossroads in our lives and our careers. Lucy Kaplansky initially chose music. Then she chose school and a doctorate in clinical psychology. She tried pursuing both passions, psychologist by day with a little music on the side. But then came those crossroads. Her many admir…

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SEBASTIAN JUNGER: In His Time Of Writing 32:49

2M ago32:49

32:49

Send us a text I first met Sebastian Junger in 2011, only months after the death of his friend and war reporting colleague Tim Hetherington in Libya. Junger was at a crossroads, searching for an experience as intense as war but an experience that doesn’t get you killed. The passion he felt for war reporting has been replaced by the passion for his …

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#1 Executive Coach #1 Leadership Thinker In The World! Featured Guest: Marshall Goldsmith 42:41

2M ago42:41

42:41

Best of summer replay!! If you missed it the first time, now’s your chance to hear the top leadership thinker in the world! Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years.…

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Can Investing in CX Double Your Revenues? The Research is Here To Prove It! ft. Greg Tucker 32:03

4M ago32:03

32:03

Can CX really double your revenues? Is your C-suite looking for the value of investing in CX? Great questions! And my guest on this episode of the All Things Considered CX podcast has the answers! Greg Tucker, CCXP is CEO of Tucker & Company, a Customer Experience advisory firm working with global leaders to develop on-brand customer experiences th…

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Alan Zweibel: A Life In Laughs, Part 2 27:16

4M ago27:16

27:16

Send us a text By 1975, Alan Zweibel had decided on a career in comedy writing. He’d written jokes for older borscht belt comics and become friendly with young comics like Billy Crystal. But then he faced a difficult career decision between a relatively sure thing and a leap into the unknown. The decision changed the rest of his life.Learn more abo…

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Alan Zweibel: A Life In Laughs, Part 1 29:08

4M ago29:08

29:08

Send us a text “Some are born great, some achieve greatness and some have greatness thrust upon them.” Shakespeare forgot about this one: “some are nudged by the rejection of numerous law schools.” Alan Zweibel has written so many words that have made us laugh, through the voices of Gilda Radner, Billy Crystal, Garry Shandling and his own. He was o…

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Experience Rules! Explore The Experience Operating System 37:54

4M ago37:54

37:54

Diane Magers and Michael Hinshaw, authors of the new book, Experience Rules, join me on this episode of the podcast. Michael is the founder and president of customer experience consultancy McorpCX and recognized on over a dozen "Top Global CX Influencers" lists. He's also co-author of the best-selling books Smart Customers, Stupid Companies: Why On…

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Ruth Reichl: Eating Is A Political Issue 37:58

4M ago37:58

37:58

Send us a text Ruth Reichl never thought she’d make a career out of writing about food. But she has, defying expectations and obliterating boundaries at august publications along the way. She’s found joy and memory and escape in her writing about food: witness her latest book The Paris Novel. But there is also the theme that has stayed true to Reic…

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Will Lee and Paul Shaffer: 50 Years Of Friendship 44:34

4M ago44:34

44:34

Send us a text I don’t think it violates some journalistic Edward R. Murrow code to say that some interviews are a labor of love. And if it does, so be it. This is one of them. Paul Shaffer and Will Lee have put a lot of joyful music into the world. They are best known for their work in the Letterman bands, first on NBC and then on CBS, 33 years in…

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BRAD COLE- Well Paid and Organized Kindergarten (Phil Collins, Supertramp, Gino Vannelli) 1:34:56

4M ago1:34:56

1:34:56

Keyboardist, Brad Cole talks about his 30 years touring with pop icon, Phil Collins. He remembers moving to Los Angeles in the late seventies and entering the session scene. He recalls the lessons he’s learned working with all different types of musical artists and reveals his secrets to working with complicated creatives. www.thecolemine.com www.d…

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Bill Persky: Still Funny After All These Years, Part 2 19:55

5M ago19:55

19:55

Send us a text By 1963, Bill Persky had already worked as a lifeguard at Grossinger’s in the Catskill Mountains and watched the hotel’s standup comics make people laugh. He’d written a show at Syracuse University that won a national collegiate award. He’d worked at an advertising agency and radio station in New York before moving to California to w…

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Bill Persky: Still Funny After All These Years, Part 1 28:35

5M ago28:35

28:35

Send us a text What is it like to create something early in your life and then watch as that creation has a tangible effect on people decades later? Musicians know the feeling. Actors and writers too. It’s a feeling Bill Persky knows well. He and his writing partner Sam Denoff wrote many of the classic episodes of The Dick Van Dyke Show, a 1960’s s…

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Stephane Matteau: Lessons Beyond The Goal 33:38

5M ago33:38

33:38

Send us a text It seems easy for former professional athletes to live in the past. They practiced their whole lives to play the game and now it’s gone. Fans are constantly reminding them of games long ago, occasionally waiting on long lines for a picture and an autograph at a card show. New York Rangers fans often remind Stephane Matteau of his Gam…

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NATE MORTON- Five Year Old Neanderthal (The Voice, Cher, Natalie Cole) 1:47:18

5M ago1:47:18

1:47:18

Drummer, Nate Morton, talks about his experience being on the hit NBC show, The Voice. He reminisces about his time at Berklee College of Music and explains how it’s helped him throughout his career. He recalls some of his best musical advice he’s gotten over the years and how important moving to L.A. has been for his music career. www.natemorton.c…

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Talib Kweli: Hip Hop Academic 35:19

5M ago35:19

35:19

Send us a text Jay Z once memorably rapped “if skills sold, truth be told, I’d probably be lyrically, Talib Kweli.”Many are the influences that have shaped Talib Kweli’s words and music for decades: the Brooklyn of his youth, the ubiquitous books and records in that Brooklyn home, the academic careers of his parents as professors and administrators…

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Marshall Goldsmith 42:42

5M ago42:42

42:42

Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years. Dr. Goldsmith is the author or editor of 36 books, including three New York Times bestsellers, that have sold over 2.5 mill…

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Adriana Trigiani: Lessons Inside The Four Walls And Beyond 39:58

6M ago39:58

39:58

Send us a text Adriana Trigiani has had a long love affair with the written word. And she’s pretty comfortable with the spoken word too. She has quite a story to tell as a novelist/TV writer/film director/podcast host whose journey brought her from a small mining town in Virginia to New York. And she tells that story with insight and humor. Her tho…

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Shawn Colvin :Diamond In The Rough 36:58

6M ago36:58

36:58

Send us a text Shawn Colvin has been making music, beautiful music, for a long time. She’s known the heights of winning Grammy Awards, including song of the year and record of the year for Sunny Came Home in 1998. She’s known the hills and valleys of the business, especially early on, playing in cover bands, dive bars, taking day jobs before her ca…

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Stan Fischler: The Hockey Maven 35:35

6M ago35:35

35:35

Send us a text Stan Fischler has been in the hockey world for 70 years, primarily as a writer and broadcaster. His passion for the sport has never waned, even as a 92 year old who now covers and writes about hockey from a small village in northern Israel, where he lives with his son and family. He is the sport’s connection, from Richard to Howe to …

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KATIE BOECK- Now I Understand The Assignment (Spring Awakening) 1:17:09

6M ago1:17:09

1:17:09

Singer/Songwriter, Katie Boeck, discusses the struggle to find and protect her artistic voice in a music business that tends toward exploitation. She talks about the making of her album, Calico, and the life events that went into the writing. She pays tribute to her first producer Bobby Williams and explains the lessons she learned from him. Katie …

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Maurice Ashley: Lessons Beyond The Board 25:47

6M ago25:47

25:47

Send us a text I first met Maurice Ashley in New York in 1994. He was announcing a chess tournament with all of the fervor and excitement of Marv Albert and John Madden. 30 years later, his passion for the sport is the same, perhaps greater. He’s an historic figure in chess as the first African American grandmaster. But that’s only a small part of …

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Neal Woodson 36:14

7M ago36:14

36:14

Neal is a teacher, coach, author, and speaker who is a determined believer in putting people first as the key to better business. His vision is a world where workplaces and customer spaces are focused on people helping people succeed. His background includes decades of experience in a variety of industries. He has written over 500 blog posts and tw…

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Steve Hindy: From Foreign Correspondent To Brooklyn Brewer 34:13

7M ago34:13

34:13

Send us a text It was the writer F. Scott Fitzgerald who famously wrote “there are no second acts in America.” Scott, meet Steve Hindy. He’s had an amazing second act, made that much more compelling by his first act, covering wars and revolutions in the Middle East, the taking of the American hostages in Iran in 1979 and surviving the assassination…

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Bill Raftery: Sending It In! 30:02

7M ago30:02

30:02

Send us a text If we’re lucky, we find work that is our passion. In a sense, it doesn’t even feel like work. Long ago, Bill Raftery found that passion analyzing basketball games on TV. And we are the lucky ones.What we don’t see is the immense amount of preparation he puts into every game. What millions of us do see and hear and experience is the j…

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TONY OBROHTA- Cracking Codes (Chicago, LeAnn Rimes) 1:27:08

7M ago1:27:08

1:27:08

Nashville based guitar player, Tony Obrohta, tells his story of getting his current gig as guitar player for the iconic band Chicago. He talks about his struggle to get to music school and then moving to Nashville in the 90s. He explains the tricks to working for artists who don’t agree with you politically and discusses the struggles of working at…

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Bob Gruen: “I’m With The Band” 37:31

7M ago37:31

37:31

Send us a text Growing up on Long Island, Bob Gruen’s parents wanted him to work 9-5. And for much of his life, he did. 9PM-5AM. He’s spent 60 years documenting rock ‘n roll through photographs. Bob wasn’t photographing the scene. He was part of the scene, earning the trust of musicians, hanging out with them, touring with them, befriending them an…

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Mike Richter: From Goaltending to Green Technology 40:30

8M ago40:30

40:30

Send us a text Former athletes have all kinds of second careers once their playing days are over. There are lawyers and doctors, business people and broadcasters, lots and lots of broadcasters. But I know of no other former great athlete who has pursued the world of green technology. Mike Richter was always one of my favorite interviews during my s…

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Justin Vivian Bond: Entertaining And Educating With A Microphone 37:31

8M ago37:31

37:31

Send us a text In the world of downtown cabaret and theater, Justin Vivian Bond is nothing less than an icon. For more than 30 years, their performances have compelled audiences, initially in small performance spaces and eventually at Carnegie Hall and beyond. They created their most memorable character while still in their 20’s: a boozy, opinionat…

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Erycl Eyl 28:40

8M ago28:40

28:40

Eryc Eyl is a speaker, coach, and consultant with more than 30 years of experience in making work more human in a variety of industries and organizations. He believes in a world in which work is more than just a four-letter word, but part of path to greater satisfaction, fulfillment, self-actualization, and flourishing. Eryc is also a storyteller, …

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Lea Carpenter: Writing In The Present…And The Past 37:27

8M ago37:27

37:27

Send us a text Lea Carpenter has had an unlikely and compelling path to becoming a writer of novels about espionage: Princeton and Harvard, working for both Senator Biden and Beau Biden and a 10 year magazine publishing career working for the likes of Francis Ford Coppola and John F. Kennedy Jr. There is a powerful connection in her writing to a su…

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Kenny Vance: A Musical Lifer 36:10

9M ago36:10

36:10

Send us a text I first met Kenny Vance at one of the hardest times in his life. It was a few months after Hurricane Sandy in 2012 and his house on the beach in the Rockaways of New York had been completely destroyed. And yet even that couldn’t dampen his sweet spirit, his good humor and the joy he has gotten out of a life in music. Kenny grew up in…

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Sarah Jarosz: The Tradition Continues 35:37

9M ago35:37

35:37

Send us a text There’s no need to categorize the music of Sarah Jarosz. OK, you can put it in one category: good. She has a contemporary sound and a sensibility that pays homage to the musical shoulders on which she stands. She is thoughtful in music and conversation, about the musically vibrant Texas small town of her youth, her time at the New En…

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Carol Kaemmerer 40:40

9M ago40:40

40:40

Is 2024 the year of Great Uncertainty? Are you concerned about your current role, your career, your personal brand, your LinkedIn profile? Then take a listen to our guest on the All Things Considered CX Podcast with Bob Azman. Carol Kaemmerer took what seemed like shockingly bad news and turned it into an amazing opportunity. After a surprise downs…

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Nick Hornby: About A Writer/Music Buff/Arsenal FC Fan, Part 2 22:52

9M ago22:52

22:52

Send us a text Talent will always win out. At least, I hope so. Talent and creativity and humor and perseverance. But all of us need a moment that opens the window to the rest of our lives. That window opened for Nick Hornby during a conversation with an agent that was not going particularly well. Nick decided “what the hell” at the end of the conv…

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Nick Hornby: About A Writer/Music Buff/Arsenal FC Fan, Part 1 22:30

9M ago22:30

22:30

Send us a text Nick Hornby has never written the phone book, to use an old expression. But if he did, I’d read it. Hornby is one of those writers who elicits unbridled enthusiasm from his unabashed admirers. Count me in, thanks to books like High Fidelity, Fever Pitch and About A Boy. He always had a love of reading and writing and music and sports…

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Rhonda L. Bowen, Global Strategic Communication Guide 33:00

9M ago33:00

33:00

Rhonda L. Bowen is a global strategic communication guide with over 40 years of experience. An American living in Germany since 1983, she has worked with people from more than 70 countries. Since 1988 she has brought insights and support to thousands of BEST professionals (business, engineering, science, and technology). Through improved communicat…

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Darlene Love: Making A Joyful Sound 32:56

10M ago32:56

32:56

Send us a text You don’t need to be a great musician like Steven Van Zandt, Bruce Springsteen or Paul Shaffer to understand the greatness of Darlene Love. Perhaps they understand it on a more musical level, but anyone who has ever heard that amazing voice gets it. Her songs radiate joy, none more so than the classic of this season, “Christmas (Baby…

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Jeanne Bliss, Founder CustomerBliss 36:34

10M ago36:34

36:34

A Pioneer. A Legend. A Passionate Leader. I am so pleased to welcome Jeanne Bliss to the 100th episode of the All Things Considered CX Podcast with Bob Azman. Jeanne, CEO and Founder of Customer Bliss, guides companies to the achievement of business growth through leadership bravery and elevated business practices. She is known globally for transfo…

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Mike Massimino: The Sky’s The Limit 42:00

11M ago42:00

42:00

Send us a text Mike Massimino is smart. No surprise there. He’s a graduate of Columbia, MIT and the NASA space program. But he’s also incredibly thoughtful about the lessons while preparing for his two space shuttle flights, the time he spent in space and the clarity it gave him about life back on earth. And he’s downright funny when talking about …

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Lisa Lucas: For The Love Of Books 40:44

11M ago40:44

40:44

Send us a text Lisa Lucas has many of the wonderful qualities that a compelling character in one of the books she publishes might have. She’s smart. She’s thoughtful. And she’s really funny. Have you ever known anyone who breezily refers to the classic The Brothers Karamazov as “ The Brothers K?” She’s the Senior Vice President and Publisher of Pan…

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Chandrika Tandon: Business + Music = Joy 42:35

11M ago42:35

42:35

Send us a text Chandrika Tandon has a head for business and a soul for music. She’s reached incredible heights in both fields. It’s a remarkable story. Where others see obstacles she sees opportunities, from growing up in India to coming to the United States and then realizing her dream of making music while raising a family and wielding influence …

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Asi Wind: The Magician’s Magician 40:50

11M ago40:50

40:50

Send us a text At this profoundly dark time, a show of hope and wonder is taking place at a small and intimate theater in Greenwich Village. The show is called “Asi Wind’s Inner Circle.” If you love magic, you’ll love it. If you hate magic, you’ll love it. It is unlike any show I’ve ever seen, where the audience plays an integral role in the entire…

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