Miri Rodriguez about her book Brand Storytelling: Put Customers at the Heart of Your Brand Story (Kogan Page, 2023). Miri Rodriguez began her career at Microsoft by leading social media support channels. That assignment made it obvious to Rodriguez that customers tell their own (often very emotional) stories about their brand experiences, making it…

Today I talked to Jennifer Moss about her new book The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It (HBRP, 2021). Workplace burnout is such an urgent issue that up to 700,000 people are believed to have died primarily due to workload stress – and yet many company leaders remain in denial. Their stance is that self-care will pr…

Today I talked to Yael Schonbrun about her book Work, Parent, Thrive: 12 Science-Backed Strategies to Ditch Guilt, Manage Overwhelm, and Grow Connection (Shambhala, 2022). The positive psychology movement and Buddhism have more than a little in common, as confirmed by Yael Schonbrun during this discussion of how to find synergy and richness in what…

Behavioral science recognizes that human beings aren’t so much pro-active decision-makers as they are people seeking to take short-cuts and operate in default mode to save mental energy. This book covers a range of behavioral science principles and biases, applied in this case in terms of six emotional markets: a desire for Self-Expression, Explora…

Today I talked to Charlotte Fox Weber about her book Tell Me What You Want: A Therapist and Her Clients Explore Our 12 Deepest Desires (Atria Book, 2023). What we often want most is what we shouldn’t want or at least don’t dare admit to wanting. That’s but one point Charlotte Fox Weber is keen on exploring. Aren’t we always (especially in therapy, …

In some ways, Hackman’s Emotional Labor: The Invisible Work Shaping Our Lives and How to Claim Our Power (Flatiron Books, 2023) serves as a natural update to Arlie Hochschild’s classic, The Managed Heart. After all, in public life it’s most often the women members of the service economy—in retail, in nursing, teaching, and elsewhere—who are asked t…

Today I talked to Mark Staff Brandl about his new book A Philosophy of Visual Metaphor in Contemporary Art (Bloomsbury, 2023). Brandl is an artist and art historian with a PhD from the University of Zurich. He is an Associate Professor of Art History Emeritus at the Art Academy of Liechtenstein and Higher Professional College for Art in St. Gallen,…

Today I talked to Adam Kingl about his new book Sparking Success: Why Every Leader Needs to Develop a Creative Mindset (Kogan Page, 2023). Most or, indeed, basically all of us start out being highly creative kids filled with wonderment, only to often have that spark “knocked out” of us by the straight jacket of the status quo. This guest aims to ch…

Today I talked to Eugene Lipov about his new book (co-authored with Jamie Mustard), The Invisible Machine: The Startling Truth About Trauma and the Scientific Breakthrough That Can Transform Your Life (BenBella Books, 2023) Human beings aren’t biologically build to endure sustained stress. A 30-second blast of anxiety in dealing with a threat isn’t…

Today I talked to Andrew Small about his book No Limits: The Inside Story of China's War with the West (Melville House, 2022). Winston Churchill famously described Russia in 1939 as “a riddle, wrapped in a mystery, inside an enigma.” But as Andrew Small correctly argues here, China’s path forward has often been laid out quite explicitly by its auth…

Today I talked to Matt Johnson about his book (co-authored with Tessa Misiaszek) Branding That Means Business: How to Build Enduring Bonds Between Brands, Consumers & Markets (PublicAffairs, 2022) Too often companies look down the road, trying to future-proof their business when it fact they should be clueing-in on the fundamentals of human nature …

Today I talked to Tessa West about her book Jerks at Work: Toxic Coworkers and What to Do About Them (Portfolio, 2022). This conversation explores the seven types of jerks that West has diagnosed: the kiss-up / kiss downer, the credit stealer, the bulldozer, the free rider, the micromanager, the neglectful (boss) and the gaslighter. The last type i…

Today I talked to Sarah L Kaufman about her book The Art of Grace: On Moving Well Through Life (Norton, 2016). Grace as a word comes from Greek, conveying a sense of giving a favor as a gift or act or kindness. It’s related to Hebrew and Muslim words for compassion, and is something today’s society could use more of notes today’s guest. Instead, we…

Today I talked to Ayelet Fishbach about her book Get It Done: Surprising Lessons from the Science of Motivation (Little, Brown Spark, 2022) The key to motivating yourself is to change your circumstances. You can do so by the goals you set, how you accept feedback in pursuing them, the flexibility you show in making progress, and how well you levera…

Today I talked to Jerry Pannone about his new book Survive: Why We Do What We Do (John Hunt, 2022) Abraham Maslow’s Hierarchy of Needs model is famous, but more so the 5-layer model than the 8-layer model he eventually arrived at. Why the later addition of knowledge and understanding, aesthetics and transcendence as needs in Maslow’s model? The ans…

Today I talked to Max Bazerman about his book Complicit: How We Enable the Unethical and How to Stop (Princeton UP, 2022). Remember Saturday Night Live’s satirical TV spot for Ivanka Trump’s perfume, Complicit? Talk about a timely topic. In what is Bazerman’s third book on ethics, the focus is on the people who surround an “evil” doer and enable or…

Today I talked to Batja Mesquita about her book Between Us: How Cultures Create Emotions (Norton, 2022). To a degree sometimes not realized, we discuss emotions through the lens of what have been called WEIRD cultures, i.e. Western, Educated, Industrialized, Rich and Democratic. As a result, the perspective taken tends to be inside/out, privileging…

Today I talked to Dr. Heidi K. Gardner about her new book (co-authored with Ivan A. Matviak) Smarter Collaboration: A New Approach to Breaking Down Barriers and Transforming Work (HBR Press, 2022) Diversity doesn’t mean much if a range of people are in the room but not really a part of the conversation taking place there. To counter that all-togeth…

Today I talked to Roger Blackwell about his new book Objective Prosperity: How Behavioral Economics Can Improve Outcomes for You, Your Business, and Your Nation (Rothstein Publishing, 2022) Contrary to conventional wisdom, about 90% of billionaires are self-made as opposed to people who inherited their wealth. Why did they succeed? That’s the quest…

Today I talked to James Hurman about his new book Future Demand: Why Building Your Brand among Tomorrow’s Customers Is the Key to Start-Up Success (Previously Unavailable, 2022). Marketers aren’t always very good at marketing, ironically enough, as today’s guest candidly admits. Among the most amorphous terms tends to be branding, for which James H…

Today I talked to Chris De Santis about his new book Why I Find You Irritating: Navigating Generational Friction at Work (Ampify, 2022). Soon, those who qualify as Millennials or part of Gen Z will constitute 70% of the workplace in America. What kinds of work environments and interactive styles will appeal or repel them most? Among the suggestions…

Today I talked to Victoria Grady about her book (co-authored with Patrick McCreesh) Stuck: How to WIN at Work by Understanding LOSS (Productivity Press, 2022) The attachment styles we form by eight months of age can endure our entire lives, with an appreciable impact on how we relate to both our boss and the physical environment at work. A case in …

Today I talked to Richard Reeves about his important new book Of Boys and Men: Why the Modern Male Is Struggling, Why It Matters, and What to Do about It (Brookings Institution, 2022). The statistics are stunning. Men have a 9% lower graduation rate from college. One in three men without a completed high school education are now out of the workforc…

Today I talked to Jim Wilson about his book (co-authored with Paul Daugherty) Radically Human: How New Technology Is Transforming Business and Shaping Our Future (HBR Press, 2022). Technology has evolved from device intelligence to data intelligence (big data) to now the new stage of a more human-centric approach where the user/worker’s needs, want…

Today I talked to David Livermore about his book Digital, Diverse & Divided: How to Talk to Racists, Compete with Robots, and Overcome Polarization (Berrett-Koehler, 2022). While the author argues that cultural intelligence (CQ) begins where EQ leaves off, in truth key attributes of EQ like understanding another person’s motivations and figuring ou…

Today I talked to Jamie Fahey about his book Futsal: The Indoor Game That Is Revolutionizing World Soccer (Melville House, 2021). Some 60 million people player futsal worldwide, as this five-a-side version of football (soccer) is both a fast-moving, highly-entertaining sport in its own right as well as a breeding ground for great footballers on the…

Today I talked to Eric Posner about his book How Antitrust Failed Workers (Oxford UP, 2021). When anti-trust cases are brought forward, typically they involve monopolies exercising undue power in regards to products or services. Rarely do labor issues get the same treatment. Reasons vary from the previous power of unions, to the expense and risk of…

Today I talked to John List about his book The Voltage Effect: How to Make Good Ideas Great and Great Ideas Scale (Currency, 2022). Want to go on an exuberant, incisive ride through why so many initiatives flounder and how, conversely, you can increase the odds of success? Then listening to John List will be for you. List takes us through his favor…

Andrea Karnes' book Women Painting Women (Delmonico Books, 2022) documents a wide-ranging exhibit inclusive of women as both the makers and subjects of paintings. The artists hail from around the world, and over the past half-century. Our conversation took several directions. One was to discuss the power of the gaze; who’s looking, who’s being seen…

Today I talked to Melina Palmer about her book What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Mango, 2021) Once you realize that the average person makes 35,000 decisions a day, it makes total sense that habits drive 95% of our behavior. Otherwise, we’d become paralyzed with analy…

Today I talked to Alenka Triplat about Profit from the Source: Transforming Your Business by Putting Suppliers at the Core (HBR Press, 2022). Want to know the challenges bedeviling NATO as it seeks to arm Ukraine? This week’s guest is as good a source as any given how much the combination of Covid-19 and the war in Ukraine have put the focus on pro…

Today I talked to Greg Hoffman about his new book Emotion By Design: Creative Leadership Lessons from a Life at Nike (Twelve, 2022). For this week’s guest Greg Hoffman, the characteristics of empathy and curiosity are central to everything from finding your place in the world, to connecting with others, and building a brand that exhibits a true sen…

Today I talked to Ximena Vengoechea about Listen Like You Mean It: Reclaiming the Lost Art of True Connection (Portfolio, 2021). What’s your default listening mode? Are you perhaps a pivoter, a distractor, a withdrawer, an explorer or, like today’s guest, an innate problem-solver trying to find a solution to whatever is troubling the person you’re …

Today I talked to Richard Chataway about his book The Behaviour Business: How to Apply Behavioural Science for Business Success (Harriman House, 2020). Ever seen the TED talk video on Youtube where Capuchin monkeys get enraged when some receive cucumbers and other monkeys more delicious grapes for completing the same task? Welcome to the inequality…

Today I talked to Mike Errico about his new book Music, Lyrics, and Life: A Field Guide for the Advancing Songwriter (Backbeat Books, 2022). Brain teasers invite you; brain embarrassers are songs you can’t get a handle on readily enough, causing listeners to give up. That is but one of the many fine distinctions Mike Errico makes in this engaging, …

Today I talked to Morris Altman about his book Worker Satisfaction and Economic Performance (Routledge, 2021). What sometimes gets overlooked is that Adam Smith not only became the “father of capitalism” by writing The Wealth of Nations; he also wrote The Theory of Moral Sentiments. Empathy matters, and this week’s guest Morris Altman argues that s…

Today I talked to Zarak Khan and Laurel Newman about their book Building Behavioral Science in an Organization (Action Design Press, 2021). As an academic discipline, behavioral science is as the book’s introduction states, an umbrella term that includes social psychology, behavioral economics, and sociology among other fields. As applied in busine…

Today I talked to Belinda Gannaway, co-author (with Emma Bridger) about her book Employee Experience by Design: How to Create an Effective EX for Competitive Advantage (Kogan Page, 2021). Covid-19 has drastically changed the workplace, causing “essential workers” to contemplate what they essentially want from their jobs over and above decent pay an…

Today I talked to Mark L. Sirower about his book (co-authored with Jeff Weirens) The Synergy Solution: How Companies Win the Mergers and Acquisitions Game (HBP, 2022). First impressions really do matter, and the M&A deals that receive a positive reaction on Announcement Day tend to outperform, over time, those deals where due diligence wasn’t pract…

Today I talked to DDS Dobson-Smith about You Can Be Yourself Here: Your Pocket Guide to Creating Inclusive Workplaces by Using the Psychology of Belonging (Lioncrest, 2022). While the episode’s title wasn’t directly addressed during my conversation with DDS, the answer can be found in his remark prior to taping: namely, the Great Resignation is rea…

Today I talked to Mohammad F. Anwar and Frank Danna about their book Love as a Business Strategy: Resilience, Belonging & Success (Lioncrest, 2021). Rarely will executives leave themselves vulnerable by sharing what they did wrong in managing people, which in turn led them to take corrective actions. Mohammad Anwar is that rare exception, even goin…

Today I talked to Roberta Moore, author of Emotion at Work: Unleashing the Secret Power of Emotional Intelligence (Conscious Choice, 2018). Much like methodologies that focus on a range of personality traits, the approach taken by today’s guest looks at 16 different skills grouped into five categories. Those categories are self-perception, self-exp…

Today I talked to Clint Pulver about his new book I Love It Here: How Great Leaders Create Organizations Their People Never Want to Leave (Page Two, 2021). If you’ve ever completed an annual employee survey by filling-in-the-bubbles, this episode is for you. Clint Pulver’s approach to knowing what employees are thinking (and feeling) has been to po…

Today I talked to Lindsey Pollak about her book Recalculating: Navigate Your Career Through the Changing World of Work (HarperCollins, 2021). How can envy be a positive catalyst for changing your career? Why is curiosity so vital? (Hint: it’s been said that “Learning is the new pension.”) These are among the topics, and emotions, covered in this ep…

Today I talked to Mike Robbins about his new book We're All in This Together: Creating a Team Culture of High Performance, Trust, and Belonging (Hay House, 2020). COVID-19 has spurred two major issues for companies in general, and often their HR departments in particular: remote/hybrid work, and retention given the Great Resignation as workers leav…

Today I talked to Gautham Pallapa about his new book Leading with Empathy: Understanding the Needs of Today's Workforce (John Wiley and Sons, 2021). The World Health Organization’s director-general has called Covid-19 more traumatic than World War Two. Add in other issues like racism, sexism, and inequality and there’s never been a more important m…

Today I talked to Daniel H. Pink about his new book The Power of Regret: How Looking Backward Moves Us Forward (Riverhead Books, 2022). After the emotion of love, regret is the second most common emotion people report feeling. Regret is therefore our single most common negative emotion, and yet an emotion that we can benefit from. In this episode, …

Today I talked to Carl Rhodes about his book Woke Capitalism: How Corporate Morality is Sabotaging Democracy (Policy Press, 2021). When Milton Friedman published Capitalism and Freedom in 1962, whose freedom was he referring to? When you know the answer is corporations, you can begin to understand both what neoliberalism was all about and why today…

Today I talked to Shameen Prashantham about his book Gorillas Can Dance: Lessons from Microsoft and Other Corporations on Partnering with Startups (Wiley, 2021). In a nutshell, the distrust that must be overcome in business partnerships involving large companies and startups consists of Will they screw up? versus Will they screw us over? In other w…

Today I talked to Martin Wells about his new book No One Playing: The Essence of Mindfulness in Golf and in Life (John Hunt, 2022). As Martin Wells explains, to imagine you’re in control, on a golf course or otherwise in life, is downright “absurd.” It’s not that you “get into the zone”; instead, the zone finds you. In those and other ways, this de…