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Episode 78 - The War on Waste Paradox - Chapter 18 - Part 2 - Audio Book
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At the end of the War on Waste, Mr. Grimes will have completed the first phase of the process that is required to create an innovation culture that we call the “Quantum Leap Company.” The War on Waste is Phase 0. It gets the company started but that’s all it does. If the process dies out after a couple of months, which most lean manufacturing initiatives that we have observed seem to do, then that is too bad. But we put the CRB into the system to make sure that change and innovation become an integral part of the company.
There is a funny comment by Mr. Grimes in this chapter. He is complaining that he couldn’t get information out of the assemblers. If you listen to that you think that he is stupid if he couldn’t get an answer to that question. This is where secretive Tribal Knowledge is tricky. You don’t need to know why but lots of stuff makes that happen: Mr. Grimes could ask out of curiosity and not have a sense of urgency and gets distracted each time he asks. You could come up with a million reasons why he couldn’t get the answer. But as you will find out after the War on Waste, those questions are a lot easier to answer.
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