Customer Experience in Healthcare

#AskTheCEO Podcast

Connect with Omnipresence on the Azure Marketplace: https://bit.ly/2VuqEFo Tarun Mathur is the CTO of Omnipresence, a leading Tech firm focused on the global life sciences industry, that has launched the world's first life sciences Customer Experiences Management solution for the Azure marketplace. As part of this discussion, we shared how their partnership with Microsoft, their use of Azure, and the Azure Marketplace has empowered them to scale and grow their business. Connect with Tarun: Web: https://www.omnipresence.io/ Twitter: @Omnipresence_io LinkedIn: https://www.linkedin.com/showcase/indegene-omnipresence/ Microsoft partnership opportunities for healthcare partners: [e-mail] Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:48] Customer experience management is vital to businesses of every size, and in every sector, and healthcare is no exception. Statistics show that healthcare is typically slow to adopt new technologies – any kind of technology, due to a myriad of reasons, ranging from compliance to risk aversion. What are the challenges healthcare organizations face with regard to implementing a new customer engagement solution? [02:09] In healthcare, businesses end to want to stick to their comfort zone and let other people make the mistakes. They then rush to be number two in line to implement change. [03:12] Why is customer experience management so important to the healthcare industry? [04:09] Omnipresence recently launched a new offering on the Microsoft Azure marketplace, called CXMNow. Tell us about it and how it addresses some of the challenges we just discussed. [04:28] CSMNow is designed to deliver on the big picture around customer experience. [07:55] How would a healthcare organization use your solution with Azure? [08:57] How can customers find out more about CXMNow, and procure it through the Azure Marketplace? Tarun: You can access it via this link: https://bit.ly/2VuqEFo. [09:43] How has partnering with Microsoft helped Omnipresence scale and grow your business? [10:56] How can people find out more about Microsoft partnership opportunities for healthcare partners? Tarun: For more information, you can send an email to [e-mail]. [11:16] How do people connect with you? Tarun: You can visit our website at https://www.omnipresence.io/. You can also follow us on Twitter at @Omnipresence_io or on LinkedIn at https://www.linkedin.com/showcase/indegene-omnipresence/. [11:44] Do you have any parting words of wisdom that you would like to share with the audience? [12:45] In healthcare, we’re all going to come out a lot stronger by delivering a new customer experience for patients, providers, and everyone in the industry. #AskTheCEO With Tarun Mathur