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Chatbots transform shopping, but Aussies stay wary of rapid changes

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Content provided by Nine Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nine Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Chatbots are revolutionizing shopping, from gift selection and virtual try-ons to deal scanning and visual searches via tools like Google Lens. Amazon now offers AI-driven purchases and personalized buying guides for items ranging from TVs to face creams.

In Australia, nearly a third of shoppers are more open to chatbots this year, with even those aged 55+ showing interest, according to a Zendesk study.

However, Richard Valente, EVP of Business Solutions at TP, highlights to Clinton that many Australians remain cautious about the rapidly evolving shopping landscape.

See omnystudio.com/listener for privacy information.

  continue reading

301 episoade

Artwork
iconDistribuie
 
Manage episode 454663728 series 2343952
Content provided by Nine Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nine Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Chatbots are revolutionizing shopping, from gift selection and virtual try-ons to deal scanning and visual searches via tools like Google Lens. Amazon now offers AI-driven purchases and personalized buying guides for items ranging from TVs to face creams.

In Australia, nearly a third of shoppers are more open to chatbots this year, with even those aged 55+ showing interest, according to a Zendesk study.

However, Richard Valente, EVP of Business Solutions at TP, highlights to Clinton that many Australians remain cautious about the rapidly evolving shopping landscape.

See omnystudio.com/listener for privacy information.

  continue reading

301 episoade

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