Enhanced Media: EVs and ‘Negative Hyperbole’, EV World, Fall 2023

Auto Service World Conversations

#Business #Lifestyle #Podcasting Education #Auto #Peter Bulmer #Managing Editor

27:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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Here’s more from Adam Malik’s chat with James Carter, principal consultant at Vision Mobility. Carter talks about the “negative hyperbole” around electric vehicles and some people’s desire to dismiss them for a variety of reasons.

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138 episoade

Enhanced Media: EVs and ‘Negative Hyperbole’, EV World, Fall 2023

Auto Service World Conversations

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138 episoade

#Business #Lifestyle #Podcasting Education #Auto #Peter Bulmer #Managing Editor

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1
ASW Conversations: Climbing Mt. Aftermarket Everest, with Pacer Dynamics 17:33

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17:33

The leadership team of Pacer Dynamics — Eddie Tso, Joshua Lin, and Albert Liu — discuss their journey into the automotive aftermarket, one that may not be typical. The trio shares how their diverse backgrounds and friendships led them to form this Canadian-owned brake disc manufacturer, highlighting the importance of industry connections, adaptability and a passion for the aftermarket. They also detail their experiences at their first AAPEX, the lessons learned through pivots and relationship-building. Support the show…

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Logistics Lowdown Cross-post: Empowering the Next Generation — Careers, AI, and Sustainability in Supply Chain Management with David Johnson 29:23

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29:23

This is a cross-post from the Logistics Lowdown podcast, presented by Turnkey Media LLC. David Johnston, George Weston Ltd. research chair and centre director in Sustainable Supply Chains at the Schulich School of Business at York University, and founding and current program director of the Master of Supply Chain Management (MSCM) at Schulich. In this episode of The Logistics Lowdown, we talk with David about the challenges facing young professionals looking to get into the supply chain sector, as well as what millennials and younger workers look for from an employer and when choosing a career Support the show…

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ASW Conversations: Industry Innovation and Expanding Relationships, with Johanna Smith 13:38

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13:38

The passion for the automotive aftermarket runs deep for many professionals in this industry and Johanna Smith is no exception. She’s the new director of sales and marketing at Associated Equipment and will be working closely with the Canadian market. Johanna shares her passion for the automotive aftermarket, highlighting the importance of relationships, innovation and empowerment within the industry. Support the show…

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ASW Conversations: Pricing Amid Tariffs, with Kumar Saha 21:00

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21:00

Leading industry expert and Jobber News columnist Kumar Saha joined Auto Service World Conversations to discuss the latest implications of the trade standoff between Canada and the United States. A 25% tariff has been announced for Canadian goods going into America, while Canada retaliated with a tariff package of its own. As the auto industry is uniquely positioned in this battle — auto parts cross borders multiple times during production — Kumar shared his thoughts on what impact this could have on Canadian suppliers, international suppliers, distributors, auto repair shops and consumers. Tune in to hear his thoughts on the latest developments. Support the show…

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ASW Conversations: Navigating the Canadian Automotive Landscape, with Todd Campau 15:10

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15:10

Todd Campau, associate director of the aftermarket at S&P Global Mobility, explores the unique dynamics of the Canadian automotive market, with a focus on electric vehicle adoption, market trends and the impact of the economy on the aftermarket. He provides insights into the factors driving Canada’s lead over the U.S. in EV growth, the implications of changing incentives, and the challenges posed by parts proliferation. Todd also dives into differences in consumer preferences, vehicle age and the aftermarket opportunities and considerations specific to the Canadian market. You can check out the latest Canadian EV sales insights at https://www.spglobal.com/mobility/en/Info/0521/automotive-insights-canada-evs.html Support the show…

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ASW Conversations: Technology, Change and Opportunity, with Shane O’Kelly 17:36

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17:36

The state of the automotive aftermarket is complex. Shane O'Kelly, CEO of Advanced Auto Parts, talks about where the industry is and where it’s going. He explores the increasing importance of technology, from right-to-repair issues to the challenges posed by advanced driver assistance systems. O'Kelly also shares insights on Advanced Auto Parts' decision to keep its Canadian operations and what he learned while trekking across the country to meet with store owners and operators. Support the show…

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ASW Conversations: Being a Professional Pivoter, with Autumn Lamb 17:45

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17:45

Autumn Lamb’s LinkedIn description might tell you all you need to know about her: Professional pivoter of all things marketing. She’s all about opening the various doors that she comes across in the automotive aftermarket. Autumn pivots from one challenge to another, one association group to the next. In this conversation, we learn more about the marketing manager for GSP Americas, from her journey through the aftermarket to the value of mentorship to opening yourself up to opportunities that present themselves. Support the show…

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Enhanced Media: More from the Shop of the Year Winner, Maidens Family Auto Care 6:10

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6:10

Tune into the Enhanced Media portion of the December 2024 issue of CARS magazine to hear more from Craig and Heather Maidens, from Maidens Family Auto Care, winner of the 2024 Shop of the Year Award, sponsored by Milwaukee Tool. Support the show

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ASW Conversations: Your Top Right to Repair Advocate, Emily Holtby 15:16

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15:16

On the job for a few short months, Emily Holtby has been thrown into the fire. AIA Canada’s new vice president of government relations joins the aftermarket at a critical juncture: Getting right to repair for the automotive aftermarket front and centre of Canada’s politicians. During her first visit to AAPEX, she sat down to talk about her journey to the industry and how she’s ready to advocate for it to ensure consumers and professionals have access to repair and maintain vehicles. Support the show…

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ASW Conversations: Going Local and International with J.F. Champagne 15:10

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15:10

At a global event, J.F. Champagne, president and CEO of AIA Canada, was also thinking local. While Automotive Aftermarket Industry Week in Las Vegas is highlighted by AAPEX and the SEMA Show, it was important for Champagne to connect with his global partners on challenges that continue to hit the auto care sector. But in a sit down conversation during the event, he highlighted the local struggles his group is trying to alleviate. From talent challenges to training to right to repair, Champagne touches on all that and more in this episode of Auto Service World Conversations. Support the show…

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Enhanced Media: More from the 2024 Jobber of the Year Winner, Shannon Black 6:22

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Tune into the Enhanced Media portion of the November issue of Jobber News to hear more from Shannon Black, manager of Motorcade’s St. Catharines, Ont. branch and winner of the 2024 Jobber of the Year Award. Support the show

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ASW Conversations: Growing EV Service with Eccles Auto 12:41

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Electric vehicles are increasingly growing on Canadian roads, meaning there’s more of a chance an EV owner will come through your doors looking for service. Scott and Bruce Eccles at Eccles Auto Service in Dundas, Ontario, have been growing their EV services over the last few years. They share how they grew this part of the business, found training, educated their customers, tips for success and more. Support the show…

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ASW Conversations: Porsches to Pastries — How Nhu Nguyen is Supporting Men’s Health 14:04

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14:04

Movember is a time to raise awareness for men’s health and Nhu Nguyen, a classic Porsche technician, has dedicated herself to the cause. What started as baking cookies to raise money has grown into an event called “Nhuvember” — a fundraising event benefiting Movember, sponsored by Canaweld. In this episode of ASW Conversations, we chat with Nhu about why she supports the cause, what she does and how you can help the movement. Contact her on Instagram at @dear_nhu to help out. Canaweld will donate 5% of the total purchases from the Canaweld website using the promo code ‘Nhuvember’ through the month of November. Support the show…

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ASW Conversations: On a Journey of Growth, with Nick Brunet 14:01

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14:01

After a year at the helm, we catch up with Nick Brunet, president of Bestbuy Distributors. He joined the company after a stint outside the aftermarket but spent years before that with 3M. He’s no stranger to the aftermarket and is now taking on the challenge to growing Bestbuy’s place in the market. The distributor’s shareholder base has grown over the last year and looks to go even higher. He discusses growth, challenges like inventory management, using new tools like predictive analytics and the changes taking place in the automotive aftermarket. Support the show…

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ASW Conversations: Generational Divides in Auto Care, with Jeff O’Hara 16:04

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