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The Client Experience: expectations and the journey
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Have you ever thought about what it would be like to be your client? This is what we in the wedding and event industry call the client experience. This includes your clients' journey from onboarding to offboarding and everything in between. In this episode, we share about:
Onboarding:
Best practices for onboarding clients.
How to share with clients what they can expect from you throughout their time working with you in a way that is best for them!
Ways to prevent technology overload and support your clients in navigating all of the technology of the industry.
Healthy Boundaries with Clients
The difficulties for you and your clients with going “above and beyond”
Setting times that you are unavailable and clearly communicating that time frame to your clients.
Texting vs. Email
The In-Between Times
Our favorite parts of the planning process
Helping clients in the in-between times when there is not a lot happening with their event
Offboarding
What to expect after your time with a client has come to a close
Receiving feedback and reviews
Relationships beyond the event
Links:
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