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Catherine Davidson on the opportunity in disagreement: a mediator's perspective (#20)

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Manage episode 298242667 series 2955384
Content provided by Divan Gradwell & Mark Tannen, Mark Tannen, and Divan Gradwell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Divan Gradwell & Mark Tannen, Mark Tannen, and Divan Gradwell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

2:06 - what is mediation?

5:00 - misaligned interests aren't always the problem.

7:30 - what drives Catherine to do mediation.

9:50 - examples of mediation.

14:11 - getting sceptics to buy in.

17:28 - building rapport and trust.

18:30 - managing your own emotions.

21:44 - empathy vs ruinous empathy.

30:07 - negotiation and tactical empathy.

33:35 - what outcome do we want from conflict?

36:45 - conflict avoidance.

41:05 - proactive conflict management.

44:13 - how can we get beneath the surface to to real issues?

46:11 - Why? is a dangerous question to ask.

47:30 - importance of silence in communication.

51:34 - get in touch Catherine.

You can find more detailed show notes with links to references at: https://candourpodcast.com/catherine-davidson

  continue reading

52 episoade

Artwork
iconDistribuie
 
Manage episode 298242667 series 2955384
Content provided by Divan Gradwell & Mark Tannen, Mark Tannen, and Divan Gradwell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Divan Gradwell & Mark Tannen, Mark Tannen, and Divan Gradwell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

2:06 - what is mediation?

5:00 - misaligned interests aren't always the problem.

7:30 - what drives Catherine to do mediation.

9:50 - examples of mediation.

14:11 - getting sceptics to buy in.

17:28 - building rapport and trust.

18:30 - managing your own emotions.

21:44 - empathy vs ruinous empathy.

30:07 - negotiation and tactical empathy.

33:35 - what outcome do we want from conflict?

36:45 - conflict avoidance.

41:05 - proactive conflict management.

44:13 - how can we get beneath the surface to to real issues?

46:11 - Why? is a dangerous question to ask.

47:30 - importance of silence in communication.

51:34 - get in touch Catherine.

You can find more detailed show notes with links to references at: https://candourpodcast.com/catherine-davidson

  continue reading

52 episoade

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