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Comment utiliser les neurosciences pour améliorer l'expérience client ?

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Manage episode 453904769 series 1652009
Content provided by Frederic de ConseilsMarketing.com and Frédéric CANEVET de ConseilsMarketing.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Frederic de ConseilsMarketing.com and Frédéric CANEVET de ConseilsMarketing.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Comment utiliser les neurosciences pour améliorer l'expérience client ?
Conférence de Marc Van Rymenant lors du CX Summit Eloquant.
Van Rymenant Marc , auteur du livre Homo-Sapiens, 300 000 ans d’expérience client, nous explique en quoi les mécanismes du cerveau humain influents de manière totalement inconsciente sur l’expérience client perçue, et comment exploiter ces connaissances pour améliorer la satisfaction client et si possible créer des expériences client inoubliables. Préparez-vous à un voyage passionnant au cœur de l’esprit humain pour transformer durablement votre approche client !
  continue reading

1038 episoade

Artwork
iconDistribuie
 
Manage episode 453904769 series 1652009
Content provided by Frederic de ConseilsMarketing.com and Frédéric CANEVET de ConseilsMarketing.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Frederic de ConseilsMarketing.com and Frédéric CANEVET de ConseilsMarketing.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Comment utiliser les neurosciences pour améliorer l'expérience client ?
Conférence de Marc Van Rymenant lors du CX Summit Eloquant.
Van Rymenant Marc , auteur du livre Homo-Sapiens, 300 000 ans d’expérience client, nous explique en quoi les mécanismes du cerveau humain influents de manière totalement inconsciente sur l’expérience client perçue, et comment exploiter ces connaissances pour améliorer la satisfaction client et si possible créer des expériences client inoubliables. Préparez-vous à un voyage passionnant au cœur de l’esprit humain pour transformer durablement votre approche client !
  continue reading

1038 episoade

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