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Episode #4 - Customer Experience Principle #3 - Customer Experience is not a business function
Manage episode 284911769 series 2876004
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Because everything the business does can impact the customer's experience, if you create a business function, you run the risk of eliviating other parts of the business from their CX responsibilities. When you create a function, you create a silo. When you create a silo, you become part of the probllem...
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