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The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188
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🎤🎞️Another new CX Passport country! “The one with the Guatemalan CX” with Enrique Saenz CEO & Founder of PercepcionesCX in CX Passport Episode 188🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:00 Enrique Saenz's Journey into Customer Experience
10:00 Guatemala's Role in Latin American Economy and CX
14:30 Physical Customer Experience and Multi-Sensory Tools
17:00 Travel and Cultural Insights from Guatemala
23:39 Enrique's Travel Experiences and Dream Destinations
28:39 The Role of Technology in CX and Tangible Business Results
34:14 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Enrique LinkedIn: https://www.linkedin.com/in/enrique-saenz-mba-ccx-5697a4/
Book Recommendation - The Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld
Mestizo Hotel: https://www.mestizoantigua.com/en
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