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The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175
Manage episode 429151227 series 3007501
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🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
1:49 - Anita's Origin Story in CX
4:21 - Addressing Cost-Cutting and Hidden Revenue
6:54 - Impact of Cost-Cutting on Customer Experience
8:35 - Tactical Ways to Access Hidden Revenue
11:44 - Importance of Onboarding in Reducing Churn
14:30 - Strategies for Effective Onboarding
16:14 - 1st Class Lounge
20:10 - Firing customers?
24:11 - Balancing firing customers vs learning from them
30:27 - Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Anita LinkedIn: https://www.linkedin.com/in/anitamtoth/
Website: https://ati.ac/
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