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The Power of Authority: How Weak Verbiage Has a Negative Impact
Manage episode 399760800 series 3286935
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Most of the time we say things without even thinking about the impact our word choice has on the goals we are looking to accomplish. However, phrasing things weakly to a customer can have several negative psychological effects, often resulting in a less favorable outcome for both the customer and the business. This podcast will explore how weak verbiage can impact Collections, Sales & Service. I will also review how you can turn it around to positively impact each respective department.
Settle in, this is my longest solo podcast, packed with details.
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